Mazaa Info
Best PlaceJuice Reviews
Such a busy kebab shop compared to the others on this street and I can see why.
The mixed tikka kebab was full of meat all cooked very well and full of flavour. The side salad and sauces were very refreshing.
The chicken shashlick kebab was very nice and packed a great punch. The only thing I would say was it was too saucy and made the naan soggy towards the end.
The staff were so friendly and had great banter, we will be back!
Amenities
Service options
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Curbside pickup
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Delivery
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Takeaway
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Accessibility
Offerings
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Late-night food
Amenities
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Good for kids
Atmosphere
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Casual
Crowd
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Groups
Payments
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Cash only
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NFC mobile payments
Quick Facts About Mazaa
Mazaa place has several strengths and weaknesses, as highlighted by the comments above. The strengths include the busy atmosphere, delicious food options such as the mixed tikka kebab and chicken shashlick kebab, refreshing side salad and sauces, and friendly staff with great banter. Customers also appreciate the traditional Pakistani cooking and the option to take the chutni/sauce separately. The mix special kebab is highly praised for its value and taste. The staff are generally seen as good, the Asian style food choices are commendable, particularly the authentic curries and Nan bread.
However, there are also weaknesses to note. At busy times, the service can be chaotic, resulting in longer waiting times and potential issues with order accuracy. Some customers have experienced double the waiting time that was initially quoted and have not received an apology for this inconvenience. Furthermore, not all customers who experienced delays received free cans as compensation, leading to inconsistent customer service. The seek kebabs have received mixed reviews, with some describing them as succulent and yummy while others found them chewy and not fresh. The brown pilaw rice has been criticized for its rubbery texture.
The seating arrangements and takeaway service are generally considered good, but improvements are needed in terms of kebabs and rice quality. One customer who goes to Mazaa place regularly appreciates the quality and value of the keema and chips, but others have pointed out that the food does not live up to their expectations. The Karahi lamb was described as plain and ordinary, and not resembling an authentic Karahi dish. The naans were seen as reheated pre-made or shop-bought instead of being freshly made in-house. The seekh kebabs were lacking in taste and flavor, with the additional issue of oozing yellow haldi (turmeric) juice/fat that stained the fingers when eaten.
In terms of customer service, there have been positive experiences with staff responding well to feedback and actively seeking to improve. However, there have also been instances where the workers have argued with customers instead of acknowledging their concerns. This can lead to a negative impression and customers feeling dissatisfied with the service.
Lastly, one customer had a particularly negative experience with burnt and inedible chicken Donner. Despite specifically asking for fresh food, the workers argued back and did not admit the mistake. This lack of accountability and refusal to rectify the situation can significantly impact customer satisfaction and trust in the business.
In conclusion, Mazaa place has strengths in terms of its busy atmosphere, delicious food options, friendly staff, and traditional Pakistani cooking. However, weaknesses lie in the chaotic service during busy times, inconsistent quality of kebabs and rice, and occasional issues with customer service and food preparation. Improvements can be made in these areas to enhance the overall dining experience at Mazaa place.
Place Pictures
Today
Opening Hours
| Monday | 11:00 AM - 04:00 AM |
|---|---|
| Tuesday | 11:00 AM - 04:00 AM |
| Wednesday | 11:00 AM - 04:00 AM |
| Thursday | 11:00 AM - 04:00 AM |
| Friday | 11:00 AM - 04:00 AM |
| Saturday | 11:00 AM - 04:00 AM |
| Sunday | 11:00 AM - 02:00 AM |
How to go there
Location
Places
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12. Bishops