Luxury Nails Info
Best PlaceJuice Reviews
BEWARE!!!! We spent several hundred dollars on nail services for 3 people, including pedicures less than five days ago… nails are popping off, The dip powder is peeling off, and I’ve got an infection in my toe…. Do not go to this place!! ????????????
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Quick Facts About Luxury Nails
Strengths:
1. Friendly and accommodating service: Many customers mention that the staff at Luxury Nails is friendly and gets them in quickly. This is a strength as it creates a positive and welcoming atmosphere for customers.
2. Skill in foot and leg massages: Several comments highlight the skill of the staff in providing foot and leg massages. This is a strength as it shows that they excel in this aspect of their services, providing a relaxing experience for customers.
3. Satisfaction with specific nail technicians: Some customers specifically mention the excellent service provided by certain nail technicians such as Andy. This is a strength as it shows that the salon has skilled and respected professionals on staff.
4. Appreciation for small amenities: One customer mentions that the salon offers small mango margaritas. This is a strength as it demonstrates that Luxury Nails goes the extra mile to provide a pleasant and enjoyable experience for customers.
Weaknesses:
1. Poor quality and durability of nail services: Multiple customers express dissatisfaction with the quality and durability of their nail services. Complaints include nails popping off, dip powder peeling off, and weak tips. This is a weakness as it indicates a lack of attention to detail and quality control in the application of nail products.
2. Hygiene and infection control issues: One customer mentions getting an infection in their toe after a pedicure. This is a significant weakness as it highlights a potential issue with hygiene and infection control practices at Luxury Nails. It raises concerns about the safety and cleanliness of their services.
3. Inconsistent performance among nail technicians: A customer states that they had a negative experience with a specific nail technician named Vicky, who they claim messes something up every time. This is a weakness as it suggests inconsistency in the quality of services provided by different technicians. It indicates a lack of consistency in training or supervision.
4. Lack of attention to customer concerns: Another customer mentions that their issue with the glue sticking to their skin was never fixed, leading to an infection. This is a weakness as it shows a lack of attentiveness to customer concerns and an inadequate response to a potentially serious issue. It indicates a lack of customer service and attention to detail.
Overall, Luxury Nails has strengths in terms of friendly service, skill in foot and leg massages, and satisfaction with specific nail technicians. However, they have significant weaknesses in the quality and durability of their nail services, hygiene and infection control, inconsistency among nail technicians, and addressing customer concerns. These weaknesses can impact the overall customer experience and reputation of the salon. It is important for Luxury Nails to address these weaknesses in order to improve customer satisfaction and maintain a positive reputation.
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Opening Hours
| Monday | 09:00 AM - 08:00 PM |
|---|---|
| Tuesday | 09:00 AM - 08:00 PM |
| Wednesday | 09:00 AM - 08:00 PM |
| Thursday | 09:00 AM - 08:00 PM |
| Friday | 09:00 AM - 08:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 02:00 AM - 08:00 PM |
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