Luxury Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Best PlaceJuice Reviews
We Love this place! My husband and I are regulars. We have never had a bad experience. We drive an hour to get our feet done. Always a good job! Nice environment. Nice staff!
My mother got a pedicure and I got a manicure. The staff is super nice and friendly. From no nails to beautiful nails!!
Very rude people. Terrible customer service. The husband- RANDY is beyond rude!! It is not worth the time nor the money!! He Definitely treats certain customers differently than he treats others!!
Garbage work & even worse customer service. They gave me a price then charged extra without authorization. Moreover, I'm now waiting for the police to arrive because of it. Apparently they don't understand what fraud is.
Nothing luxury about it at all. I never got the massage with my pedicure. They older guy rubbed the lotion on my legs and was the massage was over. They don’t seem to have many customers either. I wonder why? I won’t be back here. I suggest people start doing it for themselves. It’s definitely not worth the price I paid .
I went to this spot for a few months, the service is terrible but the last that did my nails was great, however the old man that did my toes after months managed to totally ruin my toenails, as well as give me a toe fungus! Back to the nail tech. While her work was great it was damaging because my nails would be soo sore after each visit for days. I recommend going elsewhere because they clearly do not clean their instruments or use new ones like they pretend to do. And that old man hands way too unsteady to be painting anybody’s nails. I had to have his work fixed a few times. Save your money and go elsewhere!!
I asked for a manicure with the dip polish. I asked the gentleman during service about my manicure and he kinda blew me off and kept working. So when he was finished with the dip, I asked him when do I get my manicure. He tells me dip doesn’t need a manicure but I trimmed your cuticles then proceed to tell me that he didn’t do it because it would be expensive about $60 and it’s a separate service and people get ready to check out, and “they” have a problem with the price they have to pay. And I asked him what did that have to do with me? Theeeenn…. he started going left saying, “well I can do it if you want but it’s extra! Never again will I come back and spend money in this business!!!!
I came with my friend because I needed my nails done for my sisters wedding. We walk up to the door and the man outside asks what we want and I tell him I would like my nails done. He proceeds to tell me to go inside and sit down. All was well until I asked him if he could do a cute design on my nails and he outright tells me no. I even showed him a picture and the design was extremely simple to do. The only reason this place has good reviews is because the people leaving the reviews wanted plain nail polish. The man had an attitude and when I asked if he could make my now plain nails into matte ones He scoffed at me and said “you could have told me sooner.” I apologized and said it was fine because it wasn’t that big of a deal but he was so rude about it. Then I go to pay and he takes one look at my card and curtly says “we don’t take American Express” and tosses it back on the counter. As if I had burdened him with my money. ALSO I asked for a plum purple color on two of my nails and you can see through the color!! It’s not opaque at all!! This was the worst experience I’ve ever had with a salon. I will NEVER go back. Don’t waste your money on this place.
Quick Facts About Luxury Nails
Luxury Nails Place, as depicted by the comments provided, has both strengths and weaknesses that should be considered when evaluating the business. In order to comprehensively analyze the comments, it is important to address each individual concern raised and examine the overall implications they have for the establishment.
Starting with the positive comments, it is evident that some customers have had enjoyable experiences at Luxury Nails Place. One comment mentions that the individual and their husband are regulars who have never had a bad experience. The fact that they drive an hour to reach the salon demonstrates their dedication and satisfaction with the service provided. Additionally, the comment highlights the staff's friendliness and ability to consistently deliver a good job. Another customer expresses their appreciation for the transformation of their nails from "no nails to beautiful nails." These positive experiences indicate that Luxury Nails Place excels in creating a nice environment and providing exceptional service that leaves customers satisfied.
However, it is crucial to acknowledge the negative comments as well, as they identify potential weaknesses and concerns about Luxury Nails Place. One customer expresses dissatisfaction with the customer service, particularly highlighting the husband, Randy, as being rude. This comment suggests that there may be inconsistencies in how certain customers are treated and implies that there is room for improvement in terms of customer relations. Another customer alleges fraudulent behavior, claiming that the salon charged extra without authorization, leading to the involvement of the police. This accusation raises serious concerns about the business's ethics and transparency.
Another negative comment centers around the lack of luxury and proper service at Luxury Nails Place. The customer mentions not receiving the massage they expected during their pedicure, pointing out that the service did not meet their expectations. Additionally, they express doubt about the salon's popularity, questioning why the establishment does not seem to have many customers. This suggests that Luxury Nails Place may struggle to provide the luxury experience they advertise, and it may impact their reputation and customer base.
Furthermore, a former customer alleges poor hygiene practices and subpar service. They claim that their nails were consistently sore after each visit, implying that the services provided were detrimental to their nail health. Additionally, they mention that an older employee had unsteady hands and did not properly clean or use new instruments. These allegations bring into question the professionalism and hygiene standards of Luxury Nails Place, which should be a priority for any salon.
Another negative comment highlights a lack of communication and unprofessional behavior by a particular employee. The customer in question asks for a specific service and is met with dismissive and rude responses. The employee's refusal to provide the service requested and the subsequent unprofessional behavior indicate a failure in customer satisfaction and proper communication. This incident raises concerns about training and professionalism among the staff.
Lastly, a customer recounts a particularly negative experience with a salon employee who displayed a bad attitude throughout their visit. The employee refused to accommodate the customer's requests, scoffed at them, and made sarcastic comments. Furthermore, the customer was dissatisfied with the quality of the manicure, as the color applied was not opaque. This comment highlights a lack of professionalism, poor customer service, and subpar execution of the services provided.
In conclusion, the comments regarding Luxury Nails Place provide insight into both the strengths and weaknesses of the establishment. While there are positive experiences of satisfied customers who appreciate the service and friendly staff, negative comments raise concerns about customer service, professionalism, hygiene standards, and quality of services provided. It is crucial for Luxury Nails Place to address these weaknesses and work towards bettering their overall customer experience to ensure future success.
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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