Lux Nails Info
Best PlaceJuice Reviews
I showed up at the time I set my appointment and they had me waiting for 30 minutes. I told the lady I wanted a full set with regular polish and she told me she only did gel since it dried faster so I had to pay more. She trimmed my cuticles since I asked but was rushing the entire time so she ended up cutting my thumb, didn't put a single nail on straight, and most of them came out very bumpy and bubbly.
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Quick Facts About Lux Nails
Lux Nails has received a mix of positive and negative comments from customers, highlighting both strengths and weaknesses of the establishment. In order to provide a balanced analysis, the strengths and weaknesses of Lux Nails will be discussed below.
One of the strengths of Lux Nails is their friendly and attentive staff. Multiple comments mention the staff being nice and providing excellent service. Customers appreciate the welcoming environment and the attention given to their needs. This positive experience contributes to the salon's reputation and can lead to customer loyalty.
Another strength of Lux Nails is the cleanliness and tranquil environment of the salon. Customers have mentioned the salon being the cleanest they have been to in a while, which is an important factor in the nail salon industry. A clean and hygienic environment is necessary to ensure customer satisfaction and safety.
Lux Nails is also praised for the quality of their services. Customers have mentioned that the nails done at this salon have lasted a long time without cracking, chipping, or lifting. The durability of the nails is an important aspect for customers who pay for quality work.
The availability and flexibility of appointments is another strength of Lux Nails. One customer mentioned that they were able to walk in and get a pedicure on a Sunday afternoon when other salons were not able to accommodate them. This shows that Lux Nails is responsive to customer needs and willing to go the extra mile to provide service.
On the other hand, Lux Nails has some weaknesses that have been mentioned in the comments. One major weakness is the issue of appointment punctuality. One customer mentioned waiting for 30 minutes despite having set an appointment. This shows a lack of respect for the customer's time and can lead to frustration and dissatisfaction.
Another weakness mentioned is the miscommunication regarding nail polish choices. One customer wanted gel polish but ended up with regular polish instead. While they were still happy with the results, this miscommunication can lead to disappointment and a lack of clarity in the salon's services.
In terms of the technical skill of the nail technicians, some comments mentioned issues with the quality of the work. One customer mentioned that their nails were not put on straight and most of them came out bumpy and bubbly. Another customer mentioned that their cuticles were trimmed too aggressively, resulting in a cut on their thumb. These issues indicate a lack of attention to detail and precision in the work done at Lux Nails.
In conclusion, Lux Nails has strengths such as a friendly and attentive staff, a clean environment, and high-quality services. However, they also have weaknesses including issues with appointment punctuality, miscommunication regarding services, and inconsistent technical skill. By addressing these weaknesses, Lux Nails can further improve their service and customer satisfaction.
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Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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