Luna's VIP Barbershop Info
Amenities
Health & safety
-
Mask required
-
Temperature check required
-
Staff wear masks
-
Staff get temperature checks
-
Staff required to disinfect surfaces between visits
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Amenities
-
Restroom
Best PlaceJuice Reviews
Terrible service, terrible haircuts!
Arrived at 5:20 for my 5:30 pm haircut appointment. Was told I would need to wait 20-25 minutes for my turn. After the long wait, Jose proceeded to ignore me and takes another customer in at 5:45 pm. He did not even show the decency to apologize and honestly tell me how long the wait would be. I had to ask him if it would be 30 more mins (after having waited for 25 mins) to which he said yes. I had no choice but to walk out without a haircut at this point.
Just to add, I made that appointment specifically with Jose because I have had multiple terrible haircuts from other barbers at this shop. It was not possible for me to plan my day around having a decent haircut from this place.
Been there a few times I've been trying to grow out my hair as I've been maintaining it once a month I think this shop does a good job sometimes they seem a little rushed and I would appreciate if they didn't play with their cell phones while they were cutting my hair.
Great shop. Barber gave me a great cut! This will be my regular place moving forward!
Went here about a week ago and asked for a simple fade with a slight trim and even showed the co-worker an exact picture of what I wanted. I basically received a full shave around my head as the fade was almost non existent and I was left with no hair on the sides of my head. The co-workers basically give you whatever haircut they are feeling and don’t even consider what you ask. Edit: can’t really complain because what’s done is done especially when he shaved my head it’s not like complaining will fix it and regrow my hair back. It also seems to be a constant problem with the employees doing a poor job which is something that should be fixed
Jose is a good barber but since there are more barbers he over books and tells you “Sometimes you gotta wait” seems like Walk-in are prioritized over people with appointments. This isn’t the first time this had happened.
My son cuts his hair at this place and I never had a complaint till yesterday. The owner had another barber cut his hair although I asked that he does. He assured that he is good. He did a horrible job and ruined my sons hair! When I told the owner, he said that I didn’t wait??!! Wait for what? Wait till he makes more patches in my sons hair, it was
completely uneven! The barber was also extremely rude and didn’t even apologize.
Jose is a top notch barber. My favorite in all of New Jersey.
Goodbye headquarters. Hello Luna's. My new go to spot. Was a walk in. Barber took his time and was very kind. So happy to have a barber not have a full conversation on his cell phone for 10+ mins while cutting my hair like what headquarters did to me numerous times.
Quick Facts About Luna's VIP Barbershop
Luna's VIP Barbershop has both strengths and weaknesses based on the comments provided. These comments highlight various aspects of the shop, including customer service, haircuts, wait times, and the behavior of individual barbers. Analyzing these comments can provide insight into the salon's performance and areas for improvement.
One of the major strengths of Luna's VIP Barbershop is the positive feedback given by some customers. Comments such as "Great shop. Barber gave me a great cut! This will be my regular place moving forward!" and "Jose is a top-notch barber. My favorite in all of New Jersey." demonstrate that the shop has skilled barbers who can deliver satisfying haircuts. The fact that customers are willing to return and make the shop their regular place indicates a level of trust and customer satisfaction.
Additionally, the comment "Goodbye headquarters. Hello Luna's. My new go-to spot" suggests that Luna's VIP Barbershop has succeeded in attracting customers from competing salons due to factors such as better customer service and a more attentive approach from the barbers. This implies that the shop is competitive and can provide a satisfactory experience compared to other options in the area.
On the other hand, Luna's VIP Barbershop has several weaknesses that need to be addressed. One of the significant weaknesses is poor customer service. Comments like "Terrible service, terrible haircuts!" and "Jose proceeded to ignore me and takes another customer in" indicate that customers have experienced dissatisfaction with the way they were treated. Customers complained about being ignored, not receiving apologies for long wait times, and barbers prioritizing walk-ins over those with appointments. These issues can lead to negative word-of-mouth and overall dissatisfaction among customers.
Another weakness highlighted by the comments is inconsistency in the quality of haircuts. Statements like "Been there a few times... sometimes they seem a little rushed" and "I basically received a full shave around my head as the fade was almost non-existent" indicate that some customers have experienced poor execution of requested haircuts. Inconsistency in meeting customer expectations can result in frustrated customers who may consider switching to other barbershops.
Furthermore, there were complaints about specific barbers, including the owner. Comments like "The owner had another barber cut his hair although I asked that he does" and "The barber was also extremely rude and didn’t even apologize" suggest that there may be issues with professionalism and communication among the staff. This could potentially harm the shop's reputation and customer loyalty.
In terms of wait times, customers expressed frustration with delays and overbooking. The comments "Jose overbooks and tells you 'Sometimes you gotta wait'" and "Arrived at 5:20 for my 5:30 pm haircut appointment... had to walk out without a haircut" indicate that there is room for improvement in managing appointments and ensuring timely service. Long waits and being unaccommodated can lead to dissatisfaction and customers seeking alternatives.
To address these weaknesses, Luna's VIP Barbershop should prioritize customer service training for all staff members. This can include teaching better communication skills, apologizing for delays, and being attentive to customer needs during the haircut process. Implementing a system to manage appointments effectively and ensuring all barbers adhere to the schedule can help reduce wait times and prevent overbooking.
In terms of consistency, the shop can provide clearer guidelines for barbers to ensure they understand and execute the requested haircuts correctly. Regular evaluations and feedback sessions can help identify areas where improvement is needed and provide opportunities for ongoing professional development.
Finally, it is crucial for the owners to address any issues related to specific barbers who have received complaints. Whether through retraining, mentoring, or disciplinary action, addressing the problematic behavior can prevent ongoing customer dissatisfaction and maintain a positive reputation for the shop.
In conclusion, Luna's VIP Barbershop has strengths in terms of skilled barbers and attracting customers from competing salons. However, the weaknesses highlighted through customer comments include poor customer service, inconsistent haircuts, long waits, and problematic behavior among some barbers. By prioritizing customer service training, improving consistency in haircuts, and addressing specific barber-related issues, Luna's VIP Barbershop can enhance its overall performance and provide a more satisfactory experience for its customers.
Today
Opening Hours
| Monday | - |
|---|---|
| Tuesday | - |
| Wednesday | - |
| Thursday | - |
| Friday | - |
| Saturday | - |
| Sunday | - |
How to go there
Location
Places
