La Valente Info
Amenities
Service options
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No-contact delivery
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Delivery
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Takeaway
Health and safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair-accessible entrance
Offerings
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Kids' menu
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Late-night food
Dining options
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Lunch
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Dinner
Amenities
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Good for kids
Atmosphere
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Casual
Payments
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NFC mobile payments
Best PlaceJuice Reviews
Third time trying LA Valente and it is the last time! First experience was great, second was pretty good. Third one a disaster. 10" Margherita came way overcooked and rock solid. Ordered 2 half fried pizza's, they came black and rock solid (see photo's) and we ordered 2 large portions of chips but what came was something less than a small portion in a large box!
Extremely disappointed and frustrated because I also ordered a Donee kebab and it was delicious!
Honestly baffled how anyone could and would let food of such sub bar quality leave their business!
Rang the shop for a refund, minus the kebab which was good, They said they wouldn't refund the delivery fee! Has to speak with the owner on the phone for some time, who went on about about his loss, as the customer that's not my problem and since 90% of our order was delivered unfit for consumption it's disgusting that they think they can keep the delivered on the basis that they have to pay the driver twice!
AVOID AVOID AVOID LA Valente !
LA Valente is normally our go to for chippy or takeaway.
The meat feast pizza I had I asked for jalapenos on it to. But I didn't expect to have that many jalapenos I can't taste the meat on there. Very disappointed about that.
My fiancée's chip steak supper seemed delicious the speed it was eaten. I think next time I will be sticking with my fish supper as I have NEVER been disappointed with that. Fish is amazing!
Bought the mini fish supper very good. Staff friendly. Good access to shop. Parking can be a bit tricky.
Every. Effin. Time. Bloody sick of it if they hadnt just shut at 11 I'd take it back and throw it at them. Look at the state of it
Worst chip shop in Kirkcaldy! All food went straight in the bin! Fritters that soggy they were bending over when picked up. Curry sauce like jelly no taste to it whatsoever & definitely no sauce to dip anyway. Kebab meat half hard! Aw & the two hour wait to then phone up & be told another 20mins. Absolute joke of a service if that’s what you can call it! Only gave one star as had to option not too!
Didn't have to wait long fir take out, but I only asked for a Fish Supper & got a Hairy Fish Supper instead, no extra charge for the thick black hair that was there. Total Boak! Won't be back.
First time trying and it will be the last. £26 and the food is rotten. The chips was absolutely vile, tasted really funny and full of grease. Pizza was burnt underneath, the fish was more batter than actual fish and the cheese burgers was basically a sloppy soggy mess????♀️. And over an hour wait time on a Wednesday night is abit extreme. For a first time customer it was a big disappointment. But definitely won’t use again nor would I recommend. For the price of your food. DO BETTER ????
Food was OK, counter staff were good, the two idiots cooking were a joke, rude to the counter staff and absolutely no organisation even tho the counter staff were telling the what they needed, only to be belittled, just eat orders coming through and counter staff asking where it is and being told I'm just starting it, and the back staff actually losing and order, feel sorry for the counter staff, was also mildly pricey for what I ordered
Quick Facts About La Valente
La Valente place has received a mix of both positive and negative comments from customers, highlighting both strengths and weaknesses of the establishment. In analyzing these comments, it becomes evident that there are several strengths and weaknesses to consider.
Starting with the strengths, one recurring theme in the comments is the friendliness of the staff. Multiple customers mentioned that the counter staff were good and friendly, providing a positive customer service experience. Additionally, one customer mentioned that the staff were helpful in accommodating their specific requests for their order. This suggests that the staff at La Valente are attentive to customer needs and strive to provide a pleasant dining experience.
Another strength mentioned in the comments is the accessibility and convenience of the shop. One customer commended the good access to the shop, while another mentioned that they did not have to wait long for their takeout order. This indicates that La Valente provides a quick and accessible service, minimizing waiting times for customers.
Furthermore, some customers expressed their satisfaction with certain menu items. Specifically, one customer praised the fish supper, stating that they have never been disappointed with it. Another customer described the mini fish supper as very good. These positive comments suggest that certain dishes at La Valente, particularly the fish supper, are well-prepared and enjoyable.
However, alongside these strengths, there are also several weaknesses highlighted in the comments. The most concerning weakness is the inconsistency in the quality of the food. Customers reported instances of overcooked and rock-solid pizzas, black and inedible fried pizzas, and chips that tasted funny and were full of grease. These instances indicate a lack of attention to detail and quality control in food preparation, leading to unsatisfactory and unpleasant meals for customers.
Furthermore, there were complaints about specific menu items. Some customers expressed disappointment with their orders, such as one customer who felt that there were too many jalapenos on their meat feast pizza, overpowering the taste of the meat. Another customer reported receiving a hairy fish supper instead of a regular one, which is a hygiene concern and a major oversight by the staff.
Several customers also mentioned long wait times for their orders, with one customer waiting over an hour on a Wednesday night. This suggests a lack of efficiency and organization in the kitchen, resulting in delays in food preparation and delivery.
Finally, there were complaints about the customer service when addressing the issues with the orders. One customer mentioned having to speak with the owner for a refund, which took a significant amount of time. Additionally, another customer reported that the shop refused to refund the delivery fee, despite the majority of their order being unfit for consumption. These incidents highlight poor customer service and a lack of accountability on the part of La Valente.
In conclusion, while La Valente has several strengths such as friendly staff, accessibility, and some well-prepared menu items, there are significant weaknesses that need to be addressed. These weaknesses include inconsistent food quality, long wait times, specific menu item complaints, and poor customer service. To improve, La Valente should focus on implementing better quality control measures, improving kitchen efficiency, and addressing customer concerns in a timely and satisfactory manner.
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