Kershaw County Social Services Department Info
Amenities
Accessibility
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Wheelchair accessible entrance
Best PlaceJuice Reviews
If I could give 0 I would, by after having to call and go to other county offices for help I get my case worker (Monica Stratford) information to not only not hear back from her but her manager who then is rude beyond belief. When you try to ask questions and figure things out they get annoyed and rude like it’s not their job. Only to then hang up on you. Will definitely find out how to file a real complaint and get a different case worker.
Been over a month and my case has still not been processed. When I called to check on it an agent told me my case worker hadn’t even looked at my case. Had to reapply hopefully they don’t send it to kershaw county again.
It's ok...wasn't a line or anything. The people are friendly!
2 ladies showed up to my home without introducing theirselves with absurd allegations. Even with that information I still tried cooperating with them and followed protocol to do as they asked of going to do a drug test even with the false allegations. Took a day off work to handle this and for the revisit. Never showed up or called me to reschedule. Went to take the whiz quiz but the lady at the center didn’t have any info about it. Complete waste of my time and government resources.
I conducted my business for a family member by phone and could not have been treated better. The representative was respectful, patient and well-equipped. The hold time was only a few seconds. I had to muddle through several prompts before I talked to a live person, but I guess that part is a necessary evil. Otherwise, I had an excellent experience.
Decently rapid service, no ultra long waiting and many services and agencies found at this facility location. The staff are "okay" considering their job duties. As a social services location, warmth and friendliness is NOT supposed to be their highlight and thus, it's not. Don't be fooled by the word " social" in it's title. ????????
Everytime I call they act like they don’t want to help you, and everybody tell me completely different things. Very unhelpful
Most of the time the front has a nasty attitude. Not every time, but u have to walk on egg shells & feel them out beforehand so u know how to approach them.
Quick Facts About Kershaw County Social Services Department
The Kershaw County Social Services Department, based on the comments provided, has a number of strengths and weaknesses.
Starting with the strengths, one comment mentioned that the people were friendly. This indicates that some individuals working at the department are able to provide positive and welcoming customer service. Additionally, another comment praised the representative who assisted them over the phone, stating that they were respectful, patient, and well-equipped to handle their needs. This suggests that there are competent and helpful staff members who are able to provide a positive experience for clients.
Another strength mentioned is the relatively rapid service and minimal waiting times. This indicates that the department may be efficient in processing cases and addressing the needs of individuals in a timely manner. Additionally, the comment mentioned that there are many services and agencies available at the facility location. This implies that the department has a wide range of resources and support options to offer to the community.
Moving on to the weaknesses, a common complaint mentioned in the comments is poor communication and lack of response from case workers. One individual mentioned not hearing back from their case worker at all, while another stated that their case had not been processed even after a month. This suggests a significant problem with case management and follow-up within the department, leading to frustration and delays for clients.
Another weakness mentioned is rude and unhelpful behavior from staff members. One comment described an encounter with a rude manager and case worker who were annoyed and uncooperative when asked questions. Additionally, another comment mentioned that most of the time the front has a nasty attitude. This highlights a lack of professionalism and customer service skills among certain staff members.
Inconsistent and contradictory information was also mentioned as a weakness. One individual stated that everyone they spoke to provided different information. This lack of consistency can create confusion and frustration for clients who are trying to navigate the system and access the services they need.
Lastly, a few comments pointed out instances of wasted time and resources. One individual mentioned that two workers showed up at their home with false allegations and then failed to follow through with a scheduled appointment. Another comment mentioned a complete waste of time and government resources in relation to a drug test that could not be completed due to lack of information. These instances suggest a lack of organization and efficiency within the department.
In conclusion, the Kershaw County Social Services Department has some strengths such as friendly staff, relatively rapid service, and access to various services and agencies. However, it also has several weaknesses including poor communication and responsiveness, rude behavior from staff members, inconsistent information, and instances of wasted time and resources. These areas of improvement need to be addressed in order to provide better services to the community.
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Opening Hours
| Thursday | 08:30 AM - 05:00 PM |
|---|---|
| Monday | 08:30 AM - 05:00 PM |
| Friday | 08:30 AM - 05:00 PM |
| Sunday | Closed |
| Wednesday | 08:30 AM - 05:00 PM |
| Tuesday | 08:30 AM - 05:00 PM |
| Saturday | Closed |
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