Jenny Beauty & Wig Info
Amenities
Service options
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In-store shopping
Health & safety
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Staff required to disinfect surfaces between visits
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Safety dividers at checkout
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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NFC mobile payments
Best PlaceJuice Reviews
Great selection of products but customer service SUCKS!! The workers don't greet you when entering and no greeting when being rung up at the register just total silence really weird. Don't spend your money where you are disrespected. Wayyy better customer service at Beauty 4 U on Joe Orr road.
Zero.
Customer service...not a hello..the Asian lady ran me over to get by..never asked did I need help..(which I did)
Why care... you apparently need what they have ..sad.... not me. ..two times I shopped. ..I'm over this beauty supply
Number 1 Braid EZ BRAID always sale Jenny Beauty &Wig.
Number 1 Beauty Supply in Chicago land.
Another store in Joliet
Clean in sade
Safe place 1000 & 1000 bueaty items
Strong recommend it
All works nice and kindly.
This is my daughter's "go to" place for hair supplies. This location is very organized and has a large selection of different products, hair/wig options etc. If you have your hair or barber license, they currently offer discount on selected items.
The prices are reasonable. Sometimes you can find good sales on certain items. Be sure to check out my profile to learn how I am able to visit places and give my honest review!
*UPDATE* I swear I LOVE Jenny's!! Bell works in the wig department. She is the SWEETEST!! She took such care fitting my granddaughter with a wig. She is wonderful as are ALL of the wig staff. The front staff is wonderful as well. I love their prices, selection (wigs, make up, clothes as well) they are allowing wig try on's now!
For my daughter's birthday I purchased a one piece
The prices and selection of clothes, make up, hair products, wigs, weaves and more are awesome!!
Good prices. Plenty of items in stock. Great variety of hair.
If I could I would give them a 0 THEY STOLE MONEY OFF MY CARD THEN LIED AND REFUSED TO GIVE IT BACK!!!!!
Do not go here they will take extra money off your card then get aggressive with you when u want it back
Great selection of products and wigs. I would have given 5 stars had I not needed to ask the lady to stop following me around. She was following me around and repeating herself, asking if there was anything she could help me with.
Quick Facts About Jenny Beauty & Wig
Jenny Beauty & Wig place, based on the comments provided, has a mix of strengths and weaknesses. This analysis will highlight those strengths and weaknesses, providing a comprehensive understanding of the business.
Starting with the strengths, Jenny Beauty & Wig place has a great selection of products. This is mentioned multiple times in the comments, indicating that customers find a wide range of options for their hair and beauty needs. Another strength mentioned is the organized and clean store environment. Customers appreciate the cleanliness and safety of the place, as it enhances their shopping experience. The availability of a large variety of hair products, wigs, and weaves is also mentioned as a positive aspect, indicating that customers have plenty to choose from. Furthermore, the competitive prices and occasional sales are seen as beneficial, allowing customers to find good deals on the items they need.
Additionally, the fact that Jenny Beauty & Wig place offers discounts on selected items for customers with hair or barber licenses is a notable advantage. This attracts professionals in the industry and helps build customer loyalty among licensed individuals.
Moving on to the weaknesses, the most prominent issue mentioned by multiple customers is the poor customer service. The workers are described as unresponsive, not greeting customers, and failing to provide assistance when needed. This is considered disrespectful and creates a negative shopping experience. One customer even compared the customer service to that of a different store, indicating that Jenny Beauty & Wig place falls short in this aspect. Another negative experience mentioned is the aggressive behavior of the staff when customers asked for a refund for extra money charged to their card. This highlights a lack of professionalism and customer-centric approach.
Although there were positive comments about the employees who work in the wig department, indicating that they are helpful and provide good service, it seems that this positive experience is not consistent across the entire staff. Customers would expect consistent and friendly service from all employees at a beauty supply store, not just a select few.
In terms of the overall shopping experience, one customer mentioned feeling uncomfortable due to being followed around by a staff member who repeatedly asked if they needed assistance. While this may be an attempt at providing good customer service, it seems to have come across as repetitive and intrusive in this case.
To summarize, Jenny Beauty & Wig place has strengths in terms of its great selection of products, organized store environment, competitive prices, and discounts for licensed professionals. However, the business falls short in terms of customer service, as multiple customers expressed dissatisfaction with the lack of greetings, unhelpful staff behavior, and even aggressive responses when requesting refunds. Improving customer service and ensuring consistency across all employees would greatly enhance the overall shopping experience at Jenny Beauty & Wig place.
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