Inverness Coin Laundry Info
Amenities
Accessibility
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Wheelchair accessible entrance
Best PlaceJuice Reviews
The machines were clean, the space was clean, and the machines worked good. Amber was the lady working and she was busy the whole time. Folding clothes, cleaning lint traps, sweeping, taking the trash out. That place was looking good tonight because Amber was rocking her job! Side note. They sell ice cream. Yum ????
Really comfortable, pleasent clean environment, best
Laundromat I've ever experienced, and great bench seats!
Place is spacious and the attendants are always cleaning and wiping the machines between their wash and fold service. Not bad for $1 per pound. Attendants are very kind and so is the owner.
Better than most I've been too, not too busy, plenty of machines, plenty of places to sit, & had cable TV to watch while you wait????
Haven't done laundry at a laundry mat in a long time, so it was crazy seeing $2.75 for a single load to wash. But, the place was super clean and well taken care of. Tons of machines.....all working.
It's a very clean, but older washateria. Several of the washers are "out of order" but the prices are fair. Wash runs $3.00-$7.50 depending on the weather size. Dryers are $0.25 for 6 minutes. These are coin operated machines, so be prepared with cash! Don't worry though, there's a change machine if you don't already have a jar full of quarters.
They also offer fluff and fold service if you'd rather drop and go. The staff are super friendly and they have vending machines, free coffee, and an ice cream cooler. They also have a small seating area, a sectioned area for your kids, a TV, and two coin pusher quarter bandits (I may have spent my dryer money here) ...
I love it it's clean eazy to use wash and dryer and the lady's that work there are so nice and helpful
The woman working on 8/7/2022 has a terrible attitude with poor customer skills. Plus she closed up before 9 pm. What happened to the days gone by that people cared. I guess the owner must not care.
So update to the owners comment. The closing of the business wasn’t the main point. Don’t worry though I won’t go back nothing to worry about.
Quick Facts About Inverness Coin Laundry
Inverness Coin Laundry has several strengths based on the comments provided. First and foremost, customers consistently praised the cleanliness of the laundry facility. They noted that the machines, space, and even the attendants were all clean, creating a pleasant environment for doing laundry. This is a significant strength as cleanliness is a crucial factor for customers when choosing a laundromat.
Furthermore, customers highlighted the functionality of the machines. They reported that the machines were in good working condition and performed well. This is an important strength as malfunctioning machines can lead to frustration and dissatisfaction among customers. By ensuring that their machines are in good working order, Inverness Coin Laundry provides customers with a smooth and efficient laundry experience.
Another strength of Inverness Coin Laundry is the quality of customer service. Many customers specifically mentioned the friendly and helpful staff, particularly mentioning Amber, one of the attendants. The positive interactions with staff members contribute to a positive customer experience and can foster loyalty and repeat business. Additionally, the presence of vending machines, free coffee, and ice cream at the facility indicates that the owners have considered customer convenience and comfort, enhancing the overall customer experience.
The availability of ample seating and cable TV for entertainment was also highlighted by customers. This demonstrates that Inverness Coin Laundry has taken steps to create a comfortable and enjoyable atmosphere for customers while they wait for their laundry. Providing amenities like seating and entertainment can help differentiate a laundromat from its competitors and attract more customers.
In terms of weaknesses, there were a few comments about the pricing of the laundry services. One customer mentioned the high price of $2.75 for a single load, although they acknowledged that the facility was clean and well-maintained. Another customer mentioned the cost of the dryers, which were priced at $0.25 for 6 minutes. While these prices may be in line with industry standards, they may be perceived as high by some customers, potentially deterring them from using the facility regularly.
Another weakness mentioned by a customer was the presence of several out-of-order washers. While the comment noted that the prices were fair, having a significant number of non-functioning machines can be a major inconvenience for customers and might lead to a negative experience. Inverness Coin Laundry could improve by ensuring that all machines are in working condition to meet customer expectations and demand.
One negative comment regarding a staff member's attitude and poor customer skills suggests a weakness in the consistency of customer service. While most comments praised the friendliness and helpfulness of the staff, this particular incident indicates that there might be room for improvement in staff training and supervision. Consistency in customer service is essential to maintaining a positive reputation and attracting repeat business.
Lastly, a negative comment cited the early closure of the business and raised concerns about the lack of care from the owner. This indicates a weakness in terms of customer expectations and the need for reliable opening and closing times. To address this concern, Inverness Coin Laundry should ensure that they have clear operating hours communicated to customers and make an effort to adhere to those hours consistently.
In conclusion, Inverness Coin Laundry has several strengths, including a clean and well-maintained facility, functional machines, friendly staff, and amenities for customer convenience. However, there are areas for improvement, such as pricing strategy, machine maintenance, consistent customer service, and adhering to operating hours. By addressing these weaknesses, Inverness Coin Laundry can further enhance its reputation and customer satisfaction.
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