Hair Express Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Best PlaceJuice Reviews
Got my hair colored here on a whim a few weeks ago, my bright orange roots in comparison to the rest of my much darker auburn hair was bizarre to say the least. I went and got it fixed somewhere else. After 3 people asked what happened to my roots. I did ask for and receive a 2" trim that was spot on, that's the only reason I gave 3 stars. Also, the stylists should try to push their retail products more. I would've definitely purchased some color preserving products if the stylist recommended them to me. I've never had dyed hair before, which she knew. I went to Ulta instead.
If you're looking for a super simple cut, this is the place to go. You truly need to be overly detailed in what you want from your hairdresser (even then, cross your fingers that your hairdresser doesn't change how she wants to cut your hair), or else you'll end up regretting your choice of hair salon.
Brittany did a fantastic job of cutting my hair! Every time I go I like the haircut more and more. Highest regards to Hair Express for their customer service and quality of service. Never getting my haircut any other place!
I have been getting my hair cut here for nearly eight years. I love the way my hair looks when I leave the shop. My stylist is friendly, prompt and the price is great!
You can make an appt. with your favorite stylist or you can walk in and get any one of the stylists that is available. They all do a great job!
They did a really nice job on my daughter's hair. They were very friendly and prices were great!
i have been coming here for many years now i have never walked out disappointed i love love love thier customer service serena is amazing i will not go anywhere else!!! thank you for the amazing job ladies! always very clean and i appreciate that!
I asked for a trim and walked out, got in my car and have been crying ever since. I would not recommend getting a hair cut by Viv.
I didn't know what to say to her when I saw the end product. I'll be wearing my headband until my hair grows back
Absolutely love all the employees and the work they do.
Quick Facts About Hair Express
Hair Express has a number of strengths and weaknesses based on the comments provided.
One of the strengths of Hair Express is their customer service. Multiple comments praise the stylists for being friendly and providing a comfortable environment. The customers feel welcomed and appreciated, which is an important aspect of building a loyal client base. Additionally, the promptness of the stylists is mentioned as a positive aspect, indicating that the salon values efficiency and respecting customers' time.
Another strength mentioned is the affordability of the salon. Many customers appreciate the reasonable prices for the services provided. This can attract a wide range of customers who may be on a budget or simply looking for a good deal. The ability to walk in without an appointment and still receive quality service is also seen as a positive aspect of Hair Express.
The quality of service is another strength highlighted by some customers. Positive comments regarding the haircuts received indicate that the stylists are skilled and capable of delivering satisfactory results. This is further supported by the comment stating that the customer loves their haircut more and more with each visit. Consistently delivering high-quality haircuts can lead to customers becoming regulars and recommending the salon to others.
However, there are also weaknesses that can be identified based on the comments. One weakness is the lack of attention to detail mentioned by a customer. They advise being overly detailed in what you want from your hairdresser, indicating that there may be instances where the stylists do not fully understand or execute the desired style. This could result in customers regretting their choice of the salon and seeking other options.
Another weakness is the lack of product recommendations. One customer mentions that the stylists should push their retail products more and provide recommendations for color-preserving products. This suggests that there may be missed opportunities for upselling and providing personalized recommendations to customers based on their specific needs. Failing to offer additional products or services can result in a loss of potential revenue for the salon.
Furthermore, there is one negative comment specifically targeting a stylist named Viv. The customer expresses disappointment and regret, stating that they cried after leaving the salon and would not recommend Viv for a haircut. This negative experience, if not addressed, could damage the salon's reputation and discourage potential customers from visiting.
In conclusion, Hair Express has several strengths including friendly customer service, affordability, and the ability to provide quality haircuts. However, there are also weaknesses such as a lack of attention to detail, missed opportunities for product recommendations, and negative experiences with specific stylists. Understanding and addressing these weaknesses can help Hair Express improve their overall customer experience and maintain a loyal client base.
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