Great Wall Chinese

+44 1642 551443

6 Mill Ln, Stockton-on-Tees, Billingham TS23 1HF United Kingdom of Great Britain and Northern Ireland

Open Today: -

Great Wall Chinese Info

6 Mill Ln, Stockton-on-Tees, Billingham TS23 1HF United Kingdom of Great Britain and Northern Ireland
+44 1642 551443
[email protected]

Amenities

Service options

Delivery
Takeaway

Accessibility

Wheelchair-accessible entrance

Offerings

Late-night food

Atmosphere

Casual

Best PlaceJuice Reviews

Good convenient takeaway, great food, nice staff, love it. I'd eat there for every meal if the wife would let me ; )

Been a regular here for years, and we normally call into the shop to order but as we are all unwell today, we decided to call the shop for delivery instead. I’m profoundly deaf so used a text to speech relay app to call them from. Was spoken to rudely by the woman on the phone and told that they were not a shop and hung up straightaway even after I said I wanted to make an order for delivery :( this really upset me and it was a clear discrimination, definitely lost my custom now

Been using this takeaway for years, gone down the pan in the last 8 months, to be fair Disgusting food now, and not sure why ?

First time ordering from here. And not disappointed very tasty. Will be ordering again.

Lived in norton for 12 years and tried countless Chinese takeaways and there’s always something that lets them down…..until now! Amazing food finally and will not be going anywhere else from now on. Chinese how it’s supposed to be. Thanks for a great meal and many more.

Open till fairly late has delivery food is adequate prices are standard for the area

OK average take away nothing wrong just good Chinese food

Lovely food first choice

Quick Facts About Great Wall Chinese

Great Wall Chinese Place has several strengths based on the comments provided. Firstly, it is praised for its convenient takeaway service, indicating that it is easy to order and collect food from this establishment. This suggests that the restaurant is well-organized and efficient in processing takeaway orders. The availability of delivery is also mentioned as a strength, as it provides customers with the option to have their food brought directly to their doorstep. This suggests that the restaurant values customer convenience and aims to cater to their needs.

The comment about the great food further reinforces the strength of Great Wall Chinese Place. The fact that customers are satisfied with the taste and quality of the food suggests that the establishment is able to consistently deliver delicious Chinese cuisine. This can be a significant advantage, as good food is a key factor in attracting and retaining customers.

The mention of "nice staff" indicates that the restaurant has friendly and helpful employees, which contributes to a positive dining experience for customers. This strength is crucial for creating a welcoming and pleasant atmosphere in the establishment.

The statement "love it. I'd eat there for every meal if the wife would let me ; )" signifies that the customer has a high level of satisfaction with the overall experience at Great Wall Chinese Place. This suggests that the restaurant is able to create a positive and enjoyable dining environment for its patrons.

However, there are also some weaknesses highlighted in the comments. One customer mentions experiencing rudeness and discrimination when trying to place an order over the phone. This weakness indicates that the staff may require better communication skills and training in dealing with customers, especially those with specific needs or disabilities. This incident not only resulted in the loss of one customer's business, but it also reflects poorly on the establishment as a whole.

Another comment states that the quality of the food has declined in the last eight months. This weakness suggests that the restaurant may be experiencing some inconsistencies in food preparation and quality control. This is a significant issue as it can lead to customer dissatisfaction and the loss of loyal customers. It is important for the restaurant to address this weakness and strive to consistently provide high-quality food.

Another potential weakness highlighted is the lack of information provided in the comments regarding the variety of dishes and menu options offered by Great Wall Chinese Place. Although the food is generally described as tasty, it is not clear if the restaurant offers a diverse range of options to cater to different dietary preferences and restrictions. This could potentially be a weakness for customers who are looking for a wider selection of dishes or specific dietary options.

In terms of pricing, the comment mentions that the prices are standard for the area. While this may not necessarily be a weakness, it also does not indicate any particular strength in terms of affordability or value for money. It would be beneficial for the restaurant to stand out in this aspect by offering competitive prices or special promotions to attract more customers.

Overall, Great Wall Chinese Place has several strengths including its convenient takeaway service, delivery option, great food, and friendly staff. However, it should address the weaknesses highlighted, such as the incident of rudeness and discrimination, declining food quality, lack of menu information, and potential pricing competitiveness, in order to further improve and enhance the overall dining experience for its customers.