Grand Nail Spa

+1 719-481-3808

12225 Voyager Pkwy #15, Colorado Springs, CO 80921 United States of America

Open Today: -

Grand Nail Spa Info

12225 Voyager Pkwy #15, Colorado Springs, CO 80921 United States of America
+1 719-481-3808
[email protected]

Amenities

From the business

Identifies as veteran-owned
Identifies as women-owned

Accessibility

Wheelchair accessible elevator
Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Amenities

Restroom
Wi-Fi

Crowd

LGBTQ+ friendly

Planning

Appointment required
Appointments recommended

Payments

Cash-only
Checks
Debit cards
NFC mobile payments
Credit cards

Best PlaceJuice Reviews

Signed in for appointment picked color. Waited around for a few minutes. A few employees didn't have customers. Someone asked if a tech could take me. She was engaged on something on her phone. Nail tech was not very friendly Wanted me to remove own polish even though I was charged for removal. When asking questions she didn't really answer , but another customer would try to offer suggestions. Her next appointment arrived early, and I could tell she was rushing to get through my appointment. Didn't put enough coats on so nail was still somewhat transparent. When it came to the massage part of manicure she just rubbed lotion on quickly. Went back the next day for another coat. Which made a huge difference, but nail had chipped by the end of the day. Never had that happen with gel before. I get things happen, but for price I was paying and was just looking for the services that were listed on the description of the manicure.

I’m really sad about this service. My nails were done carelessly as you can see in the picture. The edges are messy and look rushed. My tech was on the phone texting in the middle of my service and the area smelled like cigarette smoke. It’s also kinda a messy and unorganized place. Lastly, if you’re looking for a variety of dip powders, they have a SMALL selection and many are empty in the book. Take your money somewhere else, it’ll be worth it.

Wanted to find a nail salon close to my house, but every time I try a new place I'm never satisfied. But I'm so glad I tried this place because it's my new spot! It was very clean and organized. The staff is very friendly and I was accommodated as soon as I walked in. I explained what I wanted and she did a spot on job! So satisfied.

Small, clean shop. Incredible selection of gel/dip/polish colors which I'll dive into next time. This time brought my own color. Deluxe (don't remember actual name...it was #3) pedi was very rushed and too aggressive, not very relaxing. Our techs were friendly enough.

I was reluctant to try a new nail salon but absolutely no regrets! My nails look fantastic! They did an excellent job. Nice clean environment. Will come back!!!

I got my nails dome here and i ansolutely love them! She free-styled my nails and used all my favorite colors. She is super personable and professional and made my experience here super pleasant! Thank you so much for made my day!

This has been my nail spot for many times. I don't trust any other place to do my nails. They're very clean and accommodating. I don't have a go-to person because they're all great.

Very professional, fast and friendly!!!!! They took care of me without making me feel rushed. I really appreciate that. Also, they did a great job on my nails as they always do!!!! :)

Quick Facts About Grand Nail Spa

Grand Nail Spa has a mixture of strengths and weaknesses, based on the comments provided. One strength that stands out is the cleanliness and organization of the salon. Multiple customers mentioned that the shop is clean and well-kept, which is important for many clients when choosing a nail salon. Additionally, the salon offers a wide selection of colors for gels, dip, and polish, which is appreciated by customers who are looking for variety.

Another strength noted was the friendliness and professionalism of the staff. Many comments mentioned that the employees were friendly and accommodating, making the overall experience pleasant. This is an important factor in customer satisfaction, as a positive attitude and good customer service can greatly enhance the overall experience.

However, there are several weaknesses mentioned in the comments that need to be addressed. One common complaint is the lack of attention and rushed service from the nail technicians. Multiple customers mentioned that their technicians seemed distracted, with one even mentioning that her technician was on her phone texting during the service. This lack of attention leads to rushed and sloppy work, as mentioned in one comment where the nails were done carelessly and looked messy.

Communication is another area where the salon seems to fall short. In one comment, a customer mentioned that the nail technician did not answer her questions adequately, relying on another customer to offer suggestions. This lack of effective communication can be frustrating for customers who have specific needs or questions about the services they are receiving.

Another complaint mentioned in the comments is the quality of the service provided. One customer mentions that the nail technician did not put enough coats on, resulting in transparent nails. Additionally, another customer mentioned that her nail chipped by the end of the day, which was unusual for a gel manicure. These issues with the quality of the service provided can be a significant drawback for customers who are paying a premium price for the listed services.

One comment mentioned that the pedicure was too rushed and aggressive, lacking the relaxing experience that customers typically look for in a spa environment. A rushed and aggressive pedicure can be uncomfortable and diminish the overall satisfaction of the service.

Lastly, one comment mentioned that the salon had a small selection of dip powders, with many of the options being empty in the book. This lack of variety and availability can be disappointing for customers who are looking to try different colors and finishes.

In conclusion, while Grand Nail Spa has strengths such as cleanliness, a friendly staff, and a variety of colors, there are several weaknesses that need to be addressed. These include rushed and sloppy service, lack of effective communication, issues with the quality of the service provided, and a small selection of dip powders. By addressing these weaknesses, Grand Nail Spa can improve the overall customer experience and enhance their reputation in the nail salon industry.