Golden Beauty Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Payments
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NFC mobile payments
Best PlaceJuice Reviews
Nice designs. But I will not be going back because of the nasty attitude. I tip and is still treated badly. There's only two girls there and the male manager that are nice. If you're lucky you might get a chance to meet them.
Yay, nice folks here too! This store has neat variety of wigs, the hair lady will cut lace for you:$, PLEASE TIP…, thank you JASMINE????????????????♀️????
Last review a year ago. Now there's Poor customer service! The owner is especially arrogant and staff follows with his bad example. This is because at present they have the blessings of good business which they take for granted. They forget that Customer service is bar none. You get too cocky and loyal customers are no more. There are plenty of beauty stores around Marietta and Surrounding Atlanta to purchase from. I spent 35 mins while ONE attendant assisted me in between helping other assistants when trying on wigs which are a $50 plus investment and i was in the process of purchasing two. I was understanding and patient while the other customers were assisted. I tried on a total of 5 wigs two of which i was ready to purchase. I asked to try on the 6th as I may have purchased 3 and so foolishly and rudely they said no. What business refuses a paying customer? I walked out! No business deserves my hard earned money for not accommodating my request and in a disrespectful manner! Further to this, they had the gaul to exaggerate the time I entered into the store confusing me with another customer. The total time spent on me may have been 15 mins. Do not patronize. All this aggravation not withstanding the fact i made the attempt to go the previous day to make purchases onlybto discover that they changed their hours! You would think that they would go out of their way to accommodate me the second time for being loyal to return! As i say, they are too cocky for their own good!
Welp I won’t be returning. Clearly they think their patrons are thieves. They keep just about everything (wigs, weaves, ponytails, and pretty much anything over $10) behind the counter on the walls and they expect you to point to what you want so that they can get it and show you. That in itself is annoying. But if you’re like me and can’t see very well, you’re basically screwed. (If I see something that I think I may like, I want to make sure it’s in my price range before asking someone to get it down for me. ) After asking to see 2 wigs, I just decided I’d go somewhere else. The black girl working in the wig area was sweet and patient. But there was anOTHER lady who came out of nowhere and was like “Just so you know, these are human hair wigs.” Now, I admit — I may have read too much into it, but I just don’t understand why she felt the need to come tell me that when the black girl was already there and helping me. And there’s no way that I would’ve thought that a synthetic wig was 299.99 anyway.. -_- So I continued looking around like I’d do in any other store, and every few mins someone was coming up to me asking if I needed help finding anything. It just got annoying. Finally I paid for my couple of items and left. I didn’t wanna buy anything but they probably would’ve swore up and down that I had been in their stealing if I left without buying anything — despite the fact that I only had my tiny wallet with me. If I had came in there with a larger purse, I can’t even imagine.
It’s cool. Every thing you need. Expect electric hot comb. Brought several from them. They did not get hot, overall I’ve been coming here over the last 12 years, so that one experience did not stop me from coming back
Took my mother here. When she's satisfied, I'm satisfied. We found everything she needed at a fair price. Awesome experience.
The cashier was really helpful. She didn't hesitant to come behind the counter and help me find what I was looking for. She knew a lot about the various products, made suggestions, and was really friendly.
First time going to the store. I called ahead before getting there And they had what I needed in stock. Once I got into the store I was greeted with a young lady which was very helpful. I told her I was the one that called and she took me right to the product that was looking for. I will definitely be a repeat customer.
Quick Facts About Golden Beauty
Golden Beauty place has a number of strengths that make it appealing to customers. Firstly, customers highlight the store's nice designs, suggesting that the physical appearance of the store is visually appealing. This can create a positive first impression and attract customers to explore the store further.
Another strength mentioned by customers is the variety of wigs available at Golden Beauty place. Customers appreciate having a range of options to choose from, suggesting that the store offers a good selection of products. In addition to the variety, customers also appreciate the fact that the hair lady at the store is willing to cut lace for customers. This personalized service shows that the store is willing to go the extra mile to meet customer needs.
Several customers also mention the helpful and friendly staff at Golden Beauty place. Comments like "nice folks here too!" and "the cashier was really helpful" suggest that the staff is courteous and willing to assist customers. This type of service can create a positive shopping experience and make customers feel valued.
However, despite these strengths, there are also several weaknesses mentioned by customers. One recurring issue is poor customer service. Multiple customers complain about a "nasty attitude" and "arrogant owner" that they encountered when visiting the store. This indicates that there may be a problem with the store's staff, specifically in terms of their behavior towards customers. The negative attitude and arrogance mentioned in the comments can create a hostile environment that deters customers from returning.
Another weakness mentioned is the lack of efficient service. One customer recounts waiting for 35 minutes to be assisted, despite being ready to purchase two wigs. This suggests that the store may not have enough staff or an effective system in place to handle customer demands efficiently. This can result in long wait times and frustration for customers, ultimately impacting their overall experience.
An additional weakness highlighted by a customer is the store's merchandising strategy. By keeping most items behind the counter and requiring customers to point out what they want, the store can create a barrier to browsing and product exploration. This can be especially problematic for customers with visual impairments, as they may struggle to see and assess the products before making a decision. This merchandising approach can be perceived as annoying and may deter potential customers from making purchases.
Furthermore, one customer expresses disappointment with the quality of a product purchased from the store. They mention that the electric hot comb did not get hot, indicating that the store may have quality control issues with their products. This can undermine customer trust and the store's reputation.
In conclusion, while Golden Beauty place has some strengths such as nice designs, a variety of wigs, and friendly staff, it is important to address the weaknesses highlighted by customers. These weaknesses include poor customer service, inefficient service, barriers to browsing, and potential quality control issues. By addressing these areas of improvement, the store can enhance the overall customer experience and attract and retain more loyal customers.
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