Fox Nails

+1 507-361-1225

1300 Salem Rd SW, Rochester, MN 55902 United States of America

Open Today: -

Fox Nails Info

1300 Salem Rd SW, Rochester, MN 55902 United States of America
+1 507-361-1225
[email protected]

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Amenities

Restroom

Planning

Appointments recommended

Best PlaceJuice Reviews

I went there to get a fill I left with nail polish all over my fingers.On one finger the diamonds were going a different way.You can see nail polish on my nails. It also chipped. I would rate it 0 if I could. They did horrible I have never had any of my acrylic sets chip when I have done gel. One of the workers were rude her name is Lisa I do not recommend her. She told me she didn’t have time for me and to go to someone else and that she has other costumer’s to work on but it was not busy at ALL! She was rushing. She did my French tip and did not let it dry so I left with wet gel nails. Horrible place it needs to get closed down.

These pictures where the nails are shorter are from the 2nd time I went back to have them fixed.

I asked to have them short so they looked more natural and thinner because the previous acrylic was so thick.

I was told short is not good, thin will break, and white was not a good color. The lady used the white that is typically used for French tips.. The gel and the top coat were both so thick that my nail was distorted.

Asked for Polish rather than gel and was told she was going to use gel.

All time she was redoing my acrylic nails she was talking under her breath about how there was nothing wrong with them.

I will never go back to this salon and I don't think you should either.

Got my nails done with gel polish, lady used 4 coats which ended up peeling off two days later as it was so thick. She was also very aggressive and rushed, yet not a single other person was in there. Little did I know I’d be getting engaged the next day with half my manicure that I got done 3 days prior to. Thanks for ruining my engagement pics and wasting my money!

Worst customer service if I could give a zero star I would. Tina did not want to follow any suggestions I had for my manicure. She did not want to clip my nails like I told her before placing the nails and also did not want to place glue on the nails. I brought in my own nails I wanted her to place and they were fine with that. Another nail tech told me they could put glue on it before I started my appointment. Once I told her to not even bother doing my nails she told me it’s fine I know better than u. I also told her u don’t treat customers like this. She proceeded to tell me we are small business and don’t care. I do not recommend anyone going here for services.

Excellent job on my nails and shellac pedi. Not the cleanest place, but very friendly staff , and reasonable pricing. I was very happy with thier work.

Got a pedi with the wifey, and they are great! Got us in right away and made sure we were comfortable!

I just had my nails done here. Worst experience yet. Three times I had to pull my hands away stating I didn't want any length taken off. I stated I wanted to help grow them and not any shorter. My nails are bumpy, covered in clear coat so much so that I needed a file to peel the skin apart. I absolutely would NOT recommend them.

I went in with a friend for pedicures- they were so rushed, and made it so uncomfortable . This was my first pedicure In over a year and I was super excited for it! The service was awful. I wanted a light pink gel on my toes , and after one coat she told me it was “too light” and would “take too long to do”. So made me pick a different color. So I picked a darker pink and that was “still too light”. So she suggested a French tip, which is not my style AT ALL!! She literally pressured me into doing it and made me feel like it was my only option, but still charged me extra for it even though it’s not what I wanted AT ALL!!!! Will literally never return and tell everyone not to go there. The environment is just super cluttered and dirty as well, and they don’t use liners for their tubs - which really grossed me out.

Quick Facts About Fox Nails

Strengths:

1. Reasonable Pricing: One positive comment mentioned that the pricing at Fox Nails Place is reasonable, indicating that customers can expect affordable services.

2. Friendly Staff: Another positive comment mentioned that the staff at Fox Nails Place is friendly, indicating that the customer service is generally satisfactory.

3. Accommodating: A review mentioned that the salon was able to get the customers in right away and ensure their comfort, suggesting that they are willing to accommodate their clients' needs efficiently.

Weaknesses:

1. Poor Quality Service: Several negative comments criticized the service quality at Fox Nails Place. Customers mentioned issues such as nail polish being applied on the skin, chipped nails, rushed services, and nails that were distorted or bumpy. These complaints indicate a lack of attention to detail and skill in providing a high-quality service.

2. Rude Staff: One negative comment mentioned an experience with a rude worker named Lisa. This suggests that some employees at Fox Nails Place may not have good customer service skills or manners, which can negatively impact the overall experience for customers.

3. Lack of Professionalism: Another negative comment mentioned that the employees were talking under their breath and dismissing the customer's concerns. This lack of professionalism can cause customers to feel disrespected and neglected.

4. Inconsistency in Technique: Several comments mentioned inconsistencies in the application of products and techniques. This includes using too many coats of gel polish, not allowing polish to dry properly, and applying gel instead of regular polish without the customer's consent. These inconsistencies suggest a lack of training and experience among the employees.

5. Uncomfortable Environment: The negative comments also mentioned the cluttered and dirty environment, including the absence of tub liners, which can be unhygienic and unappealing to customers. The lack of cleanliness can contribute to an uncomfortable and unprofessional atmosphere.

In conclusion, Fox Nails Place has weaknesses that outweigh its strengths based on the comments. The poor quality service, rude staff, lack of professionalism, inconsistency in technique, and uncomfortable environment are significant issues mentioned by multiple customers. These weaknesses may discourage potential customers from choosing Fox Nails Place for their manicure or pedicure needs.