Fashion Nail Spa

+1 231-439-0242

1600 Anderson Rd, Petoskey, MI 49770 United States of America

Open Today: -

Fashion Nail Spa Info

1600 Anderson Rd, Petoskey, MI 49770 United States of America
+1 231-439-0242
[email protected]
+1 231-439-0242
+1 231-439-0242

Best PlaceJuice Reviews

First time going into this salon, got yelled at when I came in because I never signed in (wasn’t informed i had too). Only had a select few colors that were available to see. I have had my nails done for a week, and I have to go get them done again. My nails are PEELING!! I have never had this happen before. 2 of my nails have fell off. Not happy.

OPEN Reviews ()

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Amenities

Restroom

Quick Facts About Fashion Nail Spa

Fashion Nail Spa has both strengths and weaknesses based on the comments provided. It is important to analyze these factors in order to gain a comprehensive understanding of the salon.

Starting with the strengths, one comment mentions that the salon is clean and provides a nice environment for getting nails done. This indicates that Fashion Nail Spa prioritizes cleanliness and creates a pleasant atmosphere for its customers. Additionally, the comment highlights that the salon accepts walk-ins, which can be convenient for those who prefer spontaneity or have busy schedules. Furthermore, the salon seems to have at least one talented nail technician named Michael, as a customer claims to have been consistently satisfied with his work.

However, the comments also reveal several weaknesses of Fashion Nail Spa. Multiple customers complained about the poor customer service they experienced. From being yelled at upon entering the salon to being rushed through appointments and treated rudely, these incidents suggest a lack of professionalism and courtesy from the salon staff. This can greatly affect the overall experience and satisfaction of customers.

Another weakness mentioned is the limited selection of nail colors available. Customers reported that there were only a few colors to choose from, which can be restricting and frustrating for those wanting a wider range of choices. Additionally, one customer mentioned that the staff did not inform them of the sign-in process, leading to confusion and frustration upon arrival. This lack of communication and organization can negatively impact the customer experience.

In terms of the quality of services, there are mixed reviews. While some customers were satisfied with their nails, others experienced issues such as peeling and crooked acrylic nails. These incidents indicate a potential inconsistency in the skills of the nail technicians, which can be a cause for concern for customers seeking reliable and high-quality services.

Furthermore, there were complaints about the lack of hygiene practices observed at Fashion Nail Spa. Customers mentioned that they never witnessed the staff cleaning or sanitizing any equipment or surfaces, which raises concerns regarding the salon's commitment to maintaining a hygienic environment. This can be a major deterrent for potential customers who prioritize cleanliness and safety.

Additionally, the salon's response to customer complaints is another area of weakness. One customer mentioned that their nail polish changed color overnight, and despite requesting reimbursement or compensation, the salon staff did not take responsibility or offer any resolution. This lack of accountability and customer care can result in dissatisfaction and disappointment.

In conclusion, Fashion Nail Spa has both strengths and weaknesses. While the salon is praised for its cleanliness and some customers have had positive experiences with specific technicians, there are significant issues with customer service, limited color selection, inconsistency in nail quality, lack of hygiene practices, and poor problem resolution. These weaknesses can greatly impact the overall perception and reputation of the salon, potentially leading to decreased customer satisfaction and patronage. It is important for Fashion Nail Spa to address these concerns in order to improve its services and retain a loyal customer base.