Famous Hair Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible restroom
Amenities
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Restroom
Payments
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Debit cards
Best PlaceJuice Reviews
Online information is not accurate. No one is in the office. There is a sign on the door for when you arrive to break the bad news to you. Thank you Famous Hair for wasting my time.
Love, love, LOVE Famous Hair in Simpsonville! I have been using this salon for ten years. I am very spontaneous and rarely make an appointment (just walk in) yet the staff does everything they can to accommodate me. I like changing my look often and they are great at interpreting and executing my new do. Long, short, coloring, high-lights, root touch-up...they have done it all for me! Melody is my regular stylist and she is awesome! However, if she were not available, I would not hesitate to use another stylist there. I also love the atmosphere where I can let my hair down (pun intended) and have friendly conversations that are always sprinkled with lots of laughter!
I have came here several times, and I will say that since the management has changed I have had wonderful experiences. The team in the salon seem to have a great skill set and are extremely nice and friendly. There is no awkward silence, just conversations and laughter. Melody is an excellent stylist!
Had the 1st appointment in the morning. Yet it took 1 hour for my daughter to get shampoo & cut. Didn't even blow dry or style. Other people were put before us. What's the point of having an appointment. I'd understand if we had a later appointment and they were running behind, but we were the 1st aappointment in their book that morning.
Melody is an amazing hairstylist she is the hairstylist for our whole family, we will see none else. She is the best, you will leave with a smile on your face and be prepared for the compliments you will get on your hair!!
Worst haircut I have EVER had. I went in and asked for a TRIM and specifically said I wear my hair in a pony tail and a bun often, and that I wanted to keep my length. Simply wanted to trim up the dead ends. I wound up walking out with half my hair gone. It is so uneven and choppy and I absolutely hate it. I firmly believe my child could have given me a better trim turned haircut and I am so disappointed. A month later and I am upset every day over this!
So grateful for the wonderful staff at this salon. Not only has their sanitation and mask wearing procedures been phenomenal through this whole ordeal, but they always go the extra mile to make my grandmother(who has alzheimers) feel safe and at home everytime we enter their facility. Great Clips won't do that! Thank you guys so much!!
I made an appointment yesterday and when I got there the the sign said they were at lunch and will be back at 6:30 however nobody came back so I canceled that appointment and change it for the next available appointment on their website which is at 10:15 the next day. when I got there I waited for 12 minutes before anybody even greeted me and when they finally did they said I’m sorry we don’t have any appointments available. We told the others that booked on the web to come back. The store really needs to get more organized. the only reason I was attempting to go there was because it was closer to my house in my normal salon but needless to say I will never be back
Quick Facts About Famous Hair
Famous Hair is a salon that has received both positive and negative feedback from customers. In order to provide a comprehensive analysis of its strengths and weaknesses, let's explore the various comments.
Starting with the weaknesses, one common complaint is the lack of accurate online information. This can be a significant disadvantage for customers who rely on the website to make appointments or check salon hours. The comment about no one being in the office and a sign on the door further suggests a lack of organization and communication within the salon. These issues can lead to customer frustration and a waste of time, as mentioned by one dissatisfied customer.
Another weakness highlighted in a comment is the inconsistency in the timing of appointments. This customer had the first appointment of the day but still had to wait for an hour before receiving the service. Furthermore, the stylist did not blow dry or style the hair, leaving the customer feeling unsatisfied. This inconsistency in appointment management and service delivery can diminish the overall customer experience and loyalty.
The negative comment about a bad haircut further emphasizes a weakness in the salon's service. The customer specifically requested a trim and to retain their hair length, but ended up with a choppy and uneven cut. The dissatisfaction of this customer, even after a month, highlights the impact of a poor hairstyling experience on customer satisfaction and self-confidence.
Moving on to the strengths, there are several positive comments applauding the salon's staff and stylists. Customers appreciate the skill set of the team and describe them as extremely friendly and nice. The positive atmosphere, filled with laughter and conversations, contributes to creating a welcoming environment. This positive feedback suggests that the salon has a talented and personable staff that values customer service and makes the salon experience enjoyable for customers.
In particular, Melody, one of the stylists, received praise from multiple customers. Melody is described as an excellent stylist, with some customers even claiming they will only see her for their hair needs. This consistency in delivering exceptional service and customer satisfaction is a significant strength for Famous Hair.
Another notable strength highlighted in a comment is the salon's commitment to sanitation and ensuring the safety of customers, especially during the COVID-19 pandemic. The customer appreciates the salon's adherence to mask-wearing procedures and their extra efforts to make a customer's grandmother with Alzheimer's feel safe and comfortable. This level of care and attention to individual needs can be a distinguishing factor for customers who value a salon that prioritizes their well-being.
In summary, Famous Hair has strengths in terms of skilled and friendly staff, a positive and enjoyable atmosphere, and a commitment to safety and customer comfort. However, weaknesses include inaccuracies in online information, organizational issues, inconsistent appointment timing and service delivery, as well as instances of dissatisfaction with haircuts. Addressing these weaknesses and building on their strengths can help Famous Hair improve the overall customer experience and ensure customer satisfaction.
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