Escape Salon & Day Spa Info
- 315 Garrisonville Rd Suite 116, Stafford, VA 22554 United States of America
- +1 540-720-7776
- [email protected]
- +1 540-720-7776
- +1 540-720-7776
Best PlaceJuice Reviews
I travel a lot and have gotten my nails done at a ton of places, whether walk in or appointment, and I hate to write a bad review BUT these were the WORST nails I’ve ever gotten in my life. I was a walk in for a full set of dip and my wait time was longer then the actual appointment time. I was rushed through the ENTIRE appointment, she barely prepped my nails for dip, didn’t touch cuticles, and didn’t even out the nail lengths at all so they’re all different sizes. The nail tech all but threw my hands around from how rushed it was and even the lady next to me commented on how fast she was going. I was not impressed by their dip color selection either, overall a super uncomfortable experience and will not be going back.
Amenities
Accessibility
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Wheelchair accessible entrance
Planning
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Appointments recommended
Quick Facts About Escape Salon & Day Spa
Escape Salon & Day Spa has both strengths and weaknesses based on the comments provided.
One of the strengths of the salon is its location and ambiance. Customers appreciate the spa's location in Brafferton Shopping Plaza and describe it as a nice escape for pampering. The separate rooms for the hair salon and nail salon are also seen as a positive feature, as they can accommodate a large number of clients. The availability of refreshments and a small bar for preparation is also mentioned as a positive aspect. Additionally, the modern and well-equipped bathroom, including the latest technology toilet, is noted as a nice touch.
Another strength is the quality of certain services offered. Customers particularly enjoyed the champagne and rose pedicure with Sophia, mentioning her attentiveness and great massage. The prices are also mentioned as a strength, with one customer comparing them favorably to other salons they have visited. They mention that not only are the prices lower, but the quality of the service is better and the staff is extremely friendly.
However, there are several weaknesses that have been highlighted by customers. One common concern is the rushed and poor quality of service. One customer describes their nail appointment as the worst they have ever had, citing a lack of preparation, uneven nail lengths, and a rushed and uncomfortable experience. Another customer mentions that their French manicure was done poorly, with visible lines and mistakes in the application. The customer also mentions missing parts of the nails with the clear coat. These instances suggest a lack of attention to detail and skill in certain services.
Another weakness mentioned is the long wait times and disorganization. One customer mentions a wait time for their appointment that was longer than the actual appointment itself. They felt rushed throughout the appointment and noted that even the person next to them commented on how fast the nail technician was working. Another customer mentions a 40-minute wait time when they were initially told it would be 20 minutes.
There are also complaints about customer service and professionalism. One customer mentions feeling ignored by the front desk staff who prioritized a phone call over the customer standing in front of them. They also mention the lack of an estimate for the wait time, which made them feel unimportant. Another customer describes a nail technician with a major attitude and overall bad service. The feeling of being treated like cattle, with a focus on moving clients in and out quickly, is also mentioned as a negative aspect.
Lastly, there are concerns about the lack of proper sanitation and safety. One customer mentions getting an abrasion burn on their toe during a pedicure and another customer mentions their finger bleeding and a cut caused by a manicurist cutting their cuticle too short. These incidents raise questions about the salon's attention to hygiene and proper practices.
In conclusion, Escape Salon & Day Spa has strengths in terms of its location, ambiance, and some services offered at lower prices. However, there are significant weaknesses in terms of rushed and poor-quality service, long wait times, lack of professionalism, and concerns about sanitation and safety. These issues need to be addressed in order to improve the overall customer experience at the salon.
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Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 09:00 AM - 06:00 PM |
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