Diva Nail Salon Info
- 240 Atwood Ave, Cranston, RI 02920 United States of America
- +1 401-228-6988
- [email protected]
- +1 401-228-6988
- +1 401-228-6988
Best PlaceJuice Reviews
I’m always happy to give Diva Nails my business! I usually see the owner Molly, but all of the nail techs here are skilled and do a great job. The salon is very clean and everyone is very welcoming. Not to mention the prices are great. Definitely give them a try, you won’t be disappointed!
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Quick Facts About Diva Nail Salon
Diva Nail Salon has received a mix of positive and negative comments, highlighting both strengths and weaknesses. In this analysis, we will examine these comments to provide a comprehensive understanding of the salon's strengths and weaknesses.
Starting with the strengths, several positive comments highlight the skilled and talented staff at Diva Nail Salon. One comment specifically mentions the owner, Molly, as being highly skilled and attentive. This suggests that the salon has capable and experienced technicians who can provide excellent service to customers. The comment also mentions that all the nail techs are skilled, indicating that the salon maintains a high standard of talent among its employees.
Another strength highlighted in the comments is the cleanliness of the salon. Several customers mention that the salon is very clean, which is an important factor in maintaining a hygienic and safe environment for customers. Cleanliness is often a crucial consideration for customers when choosing a nail salon, so this positive feedback suggests that Diva Nail Salon is successful in this aspect.
Additionally, positive comments mention the welcoming atmosphere and affordable prices offered by Diva Nail Salon. A friendly and welcoming environment can significantly enhance the customer experience and make them feel comfortable during their visit. Reasonable prices also attract customers, as they perceive that they are receiving value for their money. These positive aspects of the salon may contribute to customer loyalty and positive word-of-mouth referrals.
Despite these strengths, several weaknesses are also apparent from the comments. One recurring complaint is the issue of discrimination towards customers with disabilities. Multiple customers highlight instances where employees refused to stamp their stamp cards or made derogatory comments due to their physical differences. Discrimination is a severe concern and can lead to significant reputational damage for the salon. These negative experiences suggest a lack of inclusivity and empathy among the salon staff, which is a substantial weakness.
Another weakness mentioned in the comments is poor customer service. Customers reported employees being rude, disrespectful, and unprofessional. This negative attitude exhibited by the staff can deter customers from returning to the salon and tarnish the salon's reputation. Additionally, the comment about weird vibes and strange employees suggests that the overall atmosphere of the salon may not be welcoming or positive for customers.
Furthermore, comments indicate issues with the salon's organization and wait times. Customers reported confusion regarding the queueing system, wait times being longer than expected, and instances where other customers were prioritized unfairly. These issues demonstrate a lack of effective management and may result in customers feeling frustrated and disregarded.
In conclusion, Diva Nail Salon has various strengths and weaknesses. The salon's strengths lie in its skilled staff, cleanliness, welcoming atmosphere, and affordable prices, which contribute to positive customer experiences. However, the salon is plagued by weaknesses such as discrimination towards customers with disabilities, poor customer service, an unwelcoming atmosphere, and organizational issues. Addressing these weaknesses, particularly by fostering inclusivity and improving customer service, would be crucial for Diva Nail Salon to enhance its reputation and increase customer satisfaction.
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Opening Hours
| Monday | 09:00 AM - 07:30 PM |
|---|---|
| Tuesday | 09:00 AM - 07:30 PM |
| Wednesday | 09:00 AM - 07:30 PM |
| Thursday | 09:00 AM - 07:30 PM |
| Friday | 09:00 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:30 PM |
| Sunday | 10:00 AM - 05:00 PM |
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