Diamond Nail Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Best PlaceJuice Reviews
This is the second time I have got a full set and when I removed them their is obviously fungus growing under my nail. I have researched why this happens and it's one of two things either the nails were not put on properly or the tools were dirty! I can never return to this establishment
Very unprofessional an untrained in customer service. For the money I paid it was very disappointing and low quality care. 1/2 the process I paid for was not giving. Very cold machine like process. I felt worse when they were done and my fingers polish was very sloppy and off my nails on to my skin.
Made an appointment in advance and got an acrylic set of gel nails! Took 45 minutes altogether and she did a cat eye for me! It was $52 with the cat eye. Otherwise it is normally $42. I love this place, they are very friendly and take care of their customers!
Literally perfectly symmetrical and no weird lumps or unevenness in the acrylic. I love them! They were done by the man in the first chair in front of the desk!
Cathy always does an excellent job!
It's clean, always has been. This has always been my go to spot for pedicures. Now I make it once a year when in area. This time my nails look good, until you look close....then you see all the nail polish on the skin on the front of my toes! Funny, not funny. What's happened to caring about your work. For the price and tip.....sad.
Loved it. I had Johnny he did really good. And the prices are good I paid $47 and then the tip.
They do the best job in town, Oswego and Fulton....price is right!!
Quick Facts About Diamond Nail Spa
Strengths:
1. Affordable prices: Several commenters mentioned that Diamond Nail Spa offers reasonable prices for their services. This is a strength as it attracts customers who are looking for quality nail care at a competitive price.
2. Friendly and caring customer service: Many customers appreciated the friendly and caring attitude of the staff at Diamond Nail Spa. This positive customer service experience is a strength as it creates a welcoming atmosphere and builds customer loyalty.
3. Excellent nail technicians: Customers who were satisfied with their nails mentioned specific nail technicians who did an excellent job. This indicates that Diamond Nail Spa has skilled and talented staff, which is a strength as it ensures high-quality services.
4. Clean environment: Multiple customers mentioned that Diamond Nail Spa is clean and well-maintained. A clean environment is a strength as it promotes hygiene and creates a comfortable atmosphere for customers.
Weaknesses:
1. Poor hygiene practices: One customer expressed concern about fungal growth under their nails after visiting Diamond Nail Spa. This suggests that there may be issues with hygiene practices or cleanliness at the establishment. This is a weakness as it can result in negative health consequences for customers and can damage the spa's reputation.
2. Lack of professionalism and training: A customer mentioned that the staff at Diamond Nail Spa lacked professionalism and customer service skills. This is a weakness as it can lead to a negative customer experience and discourage repeat visits.
3. Inconsistent quality of service: One customer mentioned that they were initially satisfied with the appearance of their nails, but upon closer inspection, they noticed nail polish on their skin. This indicates inconsistent quality of service and attention to detail, which is a weakness as it can result in customer dissatisfaction and impact the spa's reputation.
4. Machine-like process: A customer mentioned that the nail care process felt cold and machine-like. This suggests a lack of personalized attention and customer engagement, which is a weakness as it can create a negative experience and deter repeat business.
In conclusion, Diamond Nail Spa has strengths such as affordable prices, friendly customer service, skilled nail technicians, and a clean environment. However, it also has weaknesses including poor hygiene practices, lack of professionalism and training, inconsistent quality of service, and a machine-like process. Addressing these weaknesses can help improve the overall customer experience and reputation of the spa.
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Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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