Crystal Palace Nail Salon Info
- 3057 NY-50, Saratoga Springs, NY 12866 United States of America
- +1 518-583-8002
- [email protected]
- +1 518-583-8002
- +1 518-583-8002
Best PlaceJuice Reviews
This is my first time leaving a business review. I had gone here before with decent service. Last time I left feeling very underwhelmed and disappointed, today I was beside myself with the horrible service! To start on my pedicure the lady splashed water all over me soaking my entire pant leg. The temperature in the room was so cold my toes started turning blue while she was trying to work on them. Then the manicure started. She began by only filing my nails when I asked for them to be all cut to the same length, it took several tries. I have always had a round shape and after asking 4 times to please do more round I conceded to a semi square. Then the French process began, she kept saying it was too hard that I needed to do ANC, she attempted a few times but the white never even covered the the white of my natural nail. By this time I was completely out of patience and just asked to please complete in clear so I could leave....that was even a disaster, it looks horrible and is rough. Not to mention she didn't even trim my cuticles. I am done giving 2nd chances, will not go back.
Amenities
Health & safety
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Mask required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
Planning
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Appointments recommended
Quick Facts About Crystal Palace Nail Salon
Crystal Palace Nail Salon has both strengths and weaknesses based on the comments provided.
Starting with the strengths, the salon has had positive experiences according to some customers. One individual mentions having an excellent experience and highly recommends the salon. This suggests that the salon is capable of providing satisfactory service to certain customers. Another comment mentions being satisfied with previous visits for pedicures, indicating that the salon has been able to meet the needs of customers in the past.
Additionally, the salon offers different services such as gel fill manicures, pedicures, and ANC (another nail color) treatments. This variety allows customers to choose the service that suits their preferences.
On the other hand, there are several weaknesses highlighted in the comments. One recurring issue is poor customer service. Some customers mention rude and defensive behavior from the staff. This includes an incident where a customer had to wait longer than expected without receiving an apology or explanation, as well as instances where employees ignored customer requests or were dismissive.
Furthermore, the quality of the nail services is criticized. For instance, one customer mentions uneven and jagged nails after gel polish removal, as well as smudged polish due to inadequate drying. Another customer states that the filing of the nails was not done evenly and left them bumpy and dull. These experiences suggest inconsistencies and lack of attention to detail in the salon's work.
Another weakness mentioned is the lack of experienced or skilled nail technicians. Some customers express disappointment with the lack of expertise exhibited by certain employees. These concerns range from not properly understanding customer requests to not providing precise nail filing. This raises concerns about the overall competency and training of the salon's staff.
Additionally, there are complaints about the timing of services. One customer mentions that their daughter's manicure took much longer than expected, causing frustration. This could indicate a lack of organization or efficiency in managing appointments and providing timely services.
Lastly, there are comments regarding the atmosphere and communication with the nail technicians. Some customers mention feeling uncomfortable due to the lack of conversation or engagement from the technicians. Additionally, one customer mentions feeling mocked by the technicians when making a simple request. These experiences suggest a lack of professionalism and customer-oriented approach in the salon.
In conclusion, Crystal Palace Nail Salon has both strengths and weaknesses. While some customers have had positive experiences and appreciate the variety of services offered, there are significant concerns regarding customer service, quality of work, expertise of the technicians, timing of services, and communication with customers. These weaknesses can greatly impact the overall customer experience and may lead to a decrease in customer satisfaction and loyalty.
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