CD Nails Spa Info
- 42 W New Haven Ave, Melbourne, FL 32901 United States of America
- +1 321-952-8282
- [email protected]
- +1 321-952-8282
- +1 321-952-8282
Best PlaceJuice Reviews
I went to get my nails done for an event I had coming up. I was quite surprised to see this business so packed. I didn't leave only because my hours were numbered. Lol. Well, after waiting for over an hour & a half, I was told to sit in one of the manicure seats. I thought they'd get my spa pedicure done first, but no. So, I was waiting in that seat for about another half an hour. Tired & frustrated with the situation, an argument ensued between two patrons right in front of me. I was hoping for a relaxing day. Now, I was called to sit in a different chair to finally get my nails fixed. This was the first time I tried fake ones. I will say it hurt and the man did it so quickly that it wasn't even. My opinion wasn't listened to, they basically did what they wanted. For instance, the length and style. I ended up with crooked nails, with sores on the top and sides of my fingers. All the services I had requested cost $120, without tip. I don't recommend this place to anyone!
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Quick Facts About CD Nails Spa
Strengths:
1. Popular and busy: The fact that the business is packed indicates that it has a strong customer base and is likely well-known in the area. This suggests that they may have a good reputation for their services.
2. Skilled nail technician: One customer mentioned that they had a particular nail technician, Vanessa, who they absolutely loved and would only trust to do their nails. This indicates that the salon has skilled staff members who are capable of delivering the desired results.
3. Good customer service: Several customers mentioned that the staff was kind, polite, and friendly. Good customer service can greatly enhance the overall experience and make customers feel valued.
4. Variety of services: CD Nails Spa offers a range of nail services, including fake nails, gel polish, and CBD pedicures. This variety can attract different types of customers and cater to their specific needs and preferences.
5. Positive feedback on nail quality: Some customers mentioned that they were happy with the way their nails turned out and received compliments on the results. This suggests that the salon is capable of delivering high-quality nail services.
Weaknesses:
1. Long wait times: Multiple customers complained about long wait times, with one customer mentioning waiting for over an hour and a half before being attended to. Long wait times can be frustrating for customers and may deter them from returning in the future.
2. Lack of attention to customer preferences: One customer mentioned that their opinion wasn't listened to and the salon did what they wanted, resulting in crooked nails and sores. This indicates a lack of attention to detail and customer preferences, which can lead to unsatisfactory results.
3. Inconsistent service quality: One customer mentioned having a horrific experience with sore and damaged feet after their visit. Inconsistent service quality can be a major drawback for customers, as they may hesitate to return due to the uncertainty of the outcome.
4. Pushy upselling: Multiple customers mentioned being repeatedly asked to increase their services and feeling pressured to spend more money. Pushy upselling can create a negative experience for customers and make them feel uncomfortable.
5. Lack of consistency in nail technician quality: While one customer praised the job done by a particular nail technician, there were no guarantees that others would have the same experience. This suggests that the salon may have inconsistent quality in their nail technicians, which can result in varying levels of customer satisfaction.
In conclusion, CD Nails Spa has strengths in its popularity, skilled nail technician, good customer service, variety of services, and positive feedback on nail quality. However, it also has weaknesses in long wait times, lack of attention to customer preferences, inconsistent service quality, pushy upselling, and lack of consistency in nail technician quality. These weaknesses can negatively impact the overall customer experience and may need to be addressed in order for the business to improve.
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Opening Hours
Monday | 09:30 AM - 07:30 PM |
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Tuesday | 09:30 AM - 07:30 PM |
Wednesday | 09:30 AM - 07:30 PM |
Thursday | 09:30 AM - 07:30 PM |
Friday | 09:30 AM - 07:30 PM |
Saturday | 09:30 AM - 07:30 PM |
Sunday | Closed |
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