Black Swan Info
Amenities
Service options
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Outdoor seating
Highlights
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Bar games
Offerings
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Alcohol
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Beer
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Spirits
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Wine
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Payments
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NFC mobile payments
Best PlaceJuice Reviews
Nice pub. Plenty of screens. Only had a drink but barman friendly.
Lovely place. Reasonable prices. Friendly staff and customers. Beer well kept.
Some of these reviews have to be about another pub.
The owners are really nice people and the beer, atmosphere, clientele and low prices are second to none in Ripon.
Even the indicated closing time of ten o'clock tonight, 'a Friday night' been way is at least three hours out.
Don't always believe what you read,
Visit the Black Swan..... you won't be disappointed
Great pub, lovely atmosphere with a great choice of beers and very friendly staff
Lovely traditional pub. Really well priced
Brilliant pub, great pint of John Smith .
Fantastic place to watch sport
Great local pub. Got some real ale on. Good for watching sports.????????
Visited today 16.11.22 at 2pm ish the barmaid who was on needs to learn customer service won't visit again and won't recommend
Quick Facts About Black Swan
Strengths of Black Swan Place:
1. Nice pub: The comments consistently remark on the pub being a nice place to visit, indicating that it has a pleasant ambiance and aesthetic appeal.
2. Plenty of screens: Having multiple screens is a strength, as it allows customers to enjoy watching sports or other events from various angles and ensures that there is always a good view available.
3. Reasonable prices: The pub is praised for offering reasonable prices, which can attract more customers as they would perceive the establishment as providing value for money.
4. Friendly staff: The barman is specifically mentioned as being friendly, indicating that the staff at Black Swan Place provide good customer service and make customers feel welcome.
5. Beer well kept: This comment suggests that the pub takes care in maintaining the quality of their beer, which is important for customers who appreciate a good pint.
Weaknesses of Black Swan Place:
1. Some reviews may be about another pub: Although not explicitly specified in the comments, there are suggestions that some of the positive reviews may not be entirely accurate or may be mistakenly attributed to Black Swan Place. This raises questions about the credibility and authenticity of the feedback.
2. Inconsistent closing time: One comment mentions that the indicated closing time was inaccurate, which could be seen as a weakness in terms of providing reliable and consistent service to customers.
3. Barmaid lacking customer service skills: A negative experience with a barmaid is mentioned, suggesting that there may be inconsistencies in the quality of customer service provided by Black Swan Place's staff. This could potentially deter customers from returning or recommending the pub to others.
Overall, the strengths of Black Swan Place lie in its overall appeal as a nice pub with a good atmosphere, friendly staff, reasonable prices, and well-kept beer. These factors contribute to a positive customer experience and can attract patrons. However, the potential weaknesses should not be overlooked, as they could impact the reputation and customer satisfaction of the establishment. It is important for the pub to address any inconsistencies in service quality and ensure that all staff members provide consistent and exemplary customer service to maintain a positive reputation.
Today
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