Bella Nails Info
- 9939 Wicker Ave, St John, IN 46373 United States of America
- +1 219-365-8688
- [email protected]
- +1 219-365-8688
- +1 219-365-8688
Best PlaceJuice Reviews
I’ve been coming here for almost 4 years. And I’ve never once had a bad experience. I usually
Don’t make an appointment, and they always get me in quick. They do an amazing job and are always unbelievably sweet and friendly. Lynn and Kevin are my favorite but since I’m usually a walk-in and have had almost everyone work on my nails, they’re all amazing!
Tom was absolutely amazing! Wanted nails for Disney, came in with a picture and he was so attentive to the details and made sure I loved them every step of the way!
Been here multiple times since July, loved all my nails so far and the welcoming salon, but will be requesting Tom from now on for all my nail services! ❤️
I've tried Tang's and now Bella's. I will keep searching. The gentleman who did my nails was rude. He was unhappy when I pointed out the streaks in the polish application and I didn't appreciate a couple of his comments. His process was different and it didn't appear that he used sanitary equipment. The cuticle clipper had residue that he wiped off prior to use. No chip manicure and regular pedicure was $65. They charge $1 to use a credit card. You can't add tip to the credit card charge, so inevitably you need to bring cash.
I highly recommend requesting Tom if you get your nails done here. He was very nice and did a great job. He took his time doing my nails and I was very happy with the final look.
Love love love Peter and his amazing work. I love getting dip nails, but needed a new nail artist since moving from the city. Peter is your guy. He does great work and your nails will last for weeks to come..
This was my first visit here. I had a gel no chip mani/pedi. The nail polish started chipping off two days after my visit. I went back to have them fix it. The man repainted the two nails that had chipped. Then a day later 3 other nails chipped. I can usually go 2-3 weeks with no chip. What a waste of time and money. The man flew through my pedicure and parts of it were even painful. I will never go back!
As a business owner, I know the importance of customer loyalty! I don't like writing "bad reviews" but there's no way I'm keeping this to myself!
First of all, let me say, Peter is one of the BEST! He's so kind and personable!
I was a regular customer over the last two years, every three weeks
The experience was great, friendly atmosphere and I never felt rushed. After time went on, I began to notice a shift in attitudes from loud talking when people came in, standing over you while work was being done, rude workers, etc...
First strike, I arrived a few minutes late for my appointment. When I walked through the door, the tech and the female owner was standing there as if they were gonna attack me.. WTH! I apologized for my delay, I explained that I couldn't call as I was working while in route. These two goofs are still just standing there looking at me then she says, you need to call if you're gonna be late. Ok, now I'm annoyed! I said, either you're going to assist me or I can go but I'm standing here another minute.
Second strike, I cracked a nail, I came in the next day for repair, and oh my gosh! You would've thought that I asked for free service! The female owner was so rude and dismissive, she says, "we're busy, come back tomorrow" No, I will not come back tomorrow! I had a photoshoot in NYC and since I came here, I need my nail fixed, TODAY! She grudgingly agreed to fix my nail, making a few side comments. So I said, I don't appreciate the attitude, it's rude! I'm always here, definitely a loyal customer. She calmed down, started to make small talk then began asking me about a guy that might work with my hubby at USS someone she once dated, WTH! Not here for this!
Third strike, I arrived maybe 7 minutes late for my "regularly scheduled appointment" this time, I called to confirm that I'd be there. After waiting 20 minutes, the male owner says in a very loud voice "you were late so your appointment was canceled" I'm trying to explain to this very rude, arrogant man that not only did I confirm, it was only a few minutes and I'm ALWAYS here. He went on to say, "well, I don't know what you're gonna do, you were late so you don't have an appointment". By this time, I walked to the counter and asked, if he was trying to speak with me or are you speaking to the entire salon! I DO NOT appreciate being humiliated and treated as if all the money I've spent here didn't matter.
I went on to explain how often I'm here, his reply was, you're not the only customer that's always here. As he's talking, pretending to browse the appointment book then says, that Peter is booked for the next several weeks. Right, and that would mean I'm scheduled! (Even though I wasn't returning). This man says, nope, you're not on the schedule. At this point, I'm beyond angry! It's over! I will NEVER, EVER RETURN!
Those owners are rude, arrogant, and completely unprofessional! If you're reading this and thinking it won't happen to you, give it time! I know it's difficult to break up from a tech that offers great service but at the expense of my dignity and carelessness of my money, I respect myself too much to ever return to this place! NEVER AGAIN!
Absolute worst nail salon I’ve ever been to. The pedicure probably lasted 7 minutes, the employee rushed through it, barely spoke to me, and everyone else in the establishment was just as hasty and rude. Would never come back or recommend!
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Quick Facts About Bella Nails
Bella Nails place has received a mix of positive and negative reviews, indicating both strengths and weaknesses of the establishment.
Starting with the strengths, many customers praise the excellent service and quality of work at Bella Nails. Several comments mention that the staff members are friendly and attentive, providing a welcoming atmosphere. The ability to accommodate walk-ins quickly is also noted as a positive aspect of the salon. The technicians' attention to detail and willingness to work with customers' preferences are appreciated, particularly in the case of Tom, who received multiple recommendations. Peter is also mentioned to be skilled in his work, specifically for dip nails that last for weeks. These positive comments suggest that Bella Nails has competent and talented technicians who can deliver satisfactory results.
Conversely, the negative comments point out several weaknesses of Bella Nails. One customer expressed disappointment with the polish application, mentioning streaks and a lack of attention to hygiene. The presence of residue on the cuticle clipper raises concerns about the salon's cleanliness and sanitation practices. Another customer mentioned that the gel no chip manicure they received began chipping after only two days, indicating a possible issue with the quality and longevity of the services provided. The rushed and hasty service is also mentioned negatively, with comments about quick and inadequate pedicures. Rude and dismissive behavior from the female owner and the male owner is repeatedly mentioned as a significant weakness of Bella Nails. The unprofessional attitude and disrespectful treatment of loyal customers are seen as major flaws that tarnish the overall experience at the salon.
The negative reviews regarding customer service and the owners' behavior are particularly detrimental to the reputation of Bella Nails. The comments showcase a lack of professionalism, with instances of rude and arrogant behavior, dismissiveness, and humiliation of customers. The owners' poor communication skills and handling of customer complaints contribute to a negative perception of the salon. These weaknesses suggest that there may be a lack of proper management and customer service training within the establishment.
In addition to the strengths and weaknesses mentioned in the comments, it is worth noting some other potential aspects of Bella Nails that are not explicitly stated but can be inferred. The salon's ability to attract repeat customers is evident from the positive comments, where customers mention being regular patrons for multiple years. This suggests that there may be a loyal customer base who are satisfied with the overall experience at Bella Nails. The fact that the salon has multiple technicians who receive praise for their work indicates that there may be a diverse and skilled team of professionals working at the salon.
In conclusion, Bella Nails place has both strengths and weaknesses based on customer comments. The salon is commended for its friendly staff, accommodating walk-ins, and talented technicians who provide excellent service. However, there are concerns regarding the cleanliness and hygiene practices, as well as the quality and longevity of the services. The most significant weakness of Bella Nails appears to be the unprofessional and disrespectful behavior exhibited by the owners. These weaknesses should be addressed to improve the overall customer experience and reputation of the salon.
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Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 06:00 PM |
| Sunday | Closed |
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