Beijing Express Info
Amenities
Service options
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Delivery
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Takeaway
Accessibility
Offerings
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Late-night food
Dining options
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Dinner
Atmosphere
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Casual
Payments
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Cash only
Best PlaceJuice Reviews
If you like sub standard food then Beijing Express is the place to go.
This is the third time I have ordered food from Beijing Express so I was very disappointed by the quality of the food and the level of customer service.
I ordered a chicken curry with rice, salt & chilli spare ribs, salt & chilli chicken and chinese pork chow mein.
The curry sauce was bland flavour and congealed almost jelly like. The chicken in the curry was rubbery, chewy and did not resemble chicken meat at all. The pork ribs were dry, tough and overcooked. The chicken pieces in the salt and chilli dish were dry and flavourless. The pork in the chow mein was also dry, tough and overcooked (or re-heated perhaps?).
I called the 'complaint service line' (the owner's mobile phone) and was passed to the owner to discuss. After explaining my concerns he immediately became rather aggressive and said that I had ordered from him before and hadn't complained then so couldn't see why the food was an issue this time. He admitted that the chicken is bought in frozen and pre prepared, not fresh and when I said about the pork being dry and overcooked he said that the dish is meant to be dry without any sauce. He clearly didn't want to accept that his food was sub standard and said that if I didn't like the food then go elsewhere and hung up on me.
I immediately rung him back and again listed all my issues with the food and based on that, asked for a refund. He got even more short with me, explained that he wouldn't give me a refund and that he was busy then hung up for a second time.
Poor quality food, prepared using poor quality ingredients and with little pride over the end product.
I will not use again and will not recommend. I will also share my experience with friends and family as much as possible.
I've now taken the owner's advice, and use alternative Chinese takeaways.
Second time trying Beijing express, first time was a few years ago so thought we’d try again.
Prawn toast was disgusting and tasted like peanut butter?? Chicken balls really hard and the chicken inside looked cheap and formed. The chips were literally raw inside & the kung po chicken tasted like fish?
I called them to say about the issues, they argued a bit and I said I’ll bring the food back. Upon returning they let me stand by the til for a few minutes, whilst I was waiting I noticed a sink just beyond the till that was filled with raw chicken in water. One of the cooks who was putting raw spring rolls into the fryer then splashed his hand into this raw chicken water to ‘wash’ it. I couldn’t believe my eyes!! One of them then come to the till, asked if I paid cash or card and dished out my money on the side, pointed at it for me to take and continued to answer the phone with no apology or explanation. AVOID!!!
Wasn't sure which Chinese to choose from since moving here, glad we chose Beijing, all 3 take aways we have had so far have been well priced, pleasant ordering, quick delivery, good portions, tasty food, love the salt & pepper ribs, & its hot on arrival. Thankyou
I love the place won't order from anywhere else, friendly fast delivery.
I had order a delivery of 2 house curries, fried rice, boiled rice, BBQ spare ribs and prawn balls. I'm short 2 curries and wasn't given change. But it's not the driver's fault. But how I was treated by staff was not right. They refused to help. They was rude and they wanted me to pay for another delivery plus more money for the curries. I will not refer others and I will turn away others to do the same. And I would give them no stars if could.
Always get our food from here. Food is always good, highly recommend.
Best chinese food ever, we ordered and picked it up, you can have it delivered. The food was excellent, hot and they give you plenty. Don't let the building fool you, it's must a take away, no eat in and the certainly know how to cook,friendly and good value for money. Will definitely go back. A must for good food
Used to be amazing but gone down hill
Used to order once a week with the same order as soon as I changed my order the manager would call me and ask me WHY HAVE YOU CHANGED YOUR ORDER like I can't have what I want when I'm paying!!!
Found a dead fly in the BBQ sauce called up sent a pic and he said don't worry I give you free BBQ sauce next time lol hell no how about my money back for that item? The delivery drivers are amazing shame the owner can't learn more about customer service
Quick Facts About Beijing Express
Beijing Express, based on the comments provided, has both strengths and weaknesses. In terms of strengths, some customers have praised the restaurant for its quick delivery, good portions, and tasty food. They also appreciate the friendly and fast delivery service. Additionally, the food is described as hot and the salt and pepper ribs are specifically mentioned as a standout dish. The price is also mentioned as reasonable, making it good value for money.
However, the weaknesses highlighted by a majority of the comments outweigh the positive aspects. Multiple customers complain about the poor quality of the food. They mention specific issues such as bland curry sauce, rubbery and chewy chicken, dry and overcooked pork ribs and chicken, and raw and fishy-tasting dishes. These complaints indicate a lack of attention to detail and inconsistent cooking standards at Beijing Express.
Another major weakness is the level of customer service. Several customers report negative experiences when trying to raise concerns about their orders. The owner is described as aggressive, dismissive of complaints, and unwilling to provide refunds. In one instance, the owner hung up on a customer twice. This behavior highlights a lack of professionalism and an unwillingness to take responsibility for the substandard food. Additionally, one customer observed unhygienic practices in the kitchen, which is a serious concern for food safety.
Furthermore, there are reports of rude treatment from the staff, refusal to help, and an unwillingness to resolve customer complaints. This indicates poor customer service and a lack of empathy towards dissatisfied customers. The refusal to take responsibility or offer any form of compensation exacerbates the negative experiences and can lead to customers being turned away or sharing their negative experiences with others.
Overall, the strengths of Beijing Express, such as quick delivery and good portions, are overshadowed by its weaknesses. The poor quality of the food, inconsistent cooking standards, unprofessional behavior, and lack of customer service result in negative experiences for customers. These issues greatly impact the restaurant's reputation and customer loyalty.
Today
Opening Hours
| Monday | Closed |
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| Tuesday | - |
| Wednesday | - |
| Thursday | - |
| Friday | - |
| Saturday | - |
| Sunday | - |
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