Beauty and Beyond Info
- 6548 Old Winter Garden Rd, Orlando, FL 32835 United States of America
- +1 407-253-0031
- [email protected]
- +1 407-253-0031
- +1 407-253-0031
Best PlaceJuice Reviews
I have been to many hair store in my life but I've never felt more welcome than when I went to this store. Simone in the back is amazing, she take her time with us, she doesn't rush me. The boss man is super cool, he gave me a super discount and I really appreciate it. Thank you guys at beauty and beyond
Amenities
Service options
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In-store shopping
Health & safety
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Quick Facts About Beauty and Beyond
Beauty and Beyond is a hair store that has received both positive and negative comments from customers. In order to understand the strengths and weaknesses of the store, let's analyze the comments that have been provided.
One common strength mentioned by several customers is the welcoming and friendly atmosphere. One customer specifically mentioned feeling more welcome at Beauty and Beyond than any other hair store they had been to. This positive experience can create a warm and inviting environment for customers, making them feel comfortable and valued.
Another strength mentioned by a customer is the exceptional customer service provided by Simone, an employee at the store. The customer praised Simone for taking the time to assist them without rushing and expressed appreciation for the boss man, who gave them a discount. This indicates that the store values good customer service and goes above and beyond to meet customer expectations.
The availability of a wide range of products at Beauty and Beyond is highlighted as a strength by a customer who mentioned finding exactly what they needed for a better price compared to another beauty supply store. This suggests that the store has a diverse selection of products that cater to various customer needs.
However, several weaknesses have also been identified by customers. One customer shared a negative experience with the customer service, stating that they were sold something they explicitly said they didn't need. Additionally, they were not able to get a refund for the unsuitable product, only a credit for future purchases. The customer also felt pressured to buy something else from the store. This highlights a weakness in terms of communication and refund policies.
Another weakness mentioned by a customer is the rude behavior of the owner. The customer expressed dissatisfaction with the owner's lack of customer service skills and rude remarks. This negative interaction can create a hostile environment for customers and deter them from returning to the store.
The issue of incorrect billing is another weakness identified by a customer. They mentioned that an employee was ringing up items that were given as samples and that the employee was related to the owner. This situation raises concerns about honesty and transparency in the store's billing practices.
In conclusion, Beauty and Beyond has strengths in its welcoming atmosphere, exceptional customer service from certain employees, and a wide range of products. However, there are weaknesses in terms of customer service inconsistencies, rude behavior from the owner, and issues with billing practices. The store could benefit from improving communication, ensuring consistent customer service standards, and addressing concerns regarding refunds and billing accuracy.
Place Pictures
Today
Opening Hours
| Monday | 09:00 AM - 09:00 PM |
|---|---|
| Tuesday | 09:00 AM - 09:00 PM |
| Wednesday | 09:00 AM - 09:00 PM |
| Thursday | 09:00 AM - 09:00 PM |
| Friday | 09:00 AM - 09:00 PM |
| Saturday | 09:00 AM - 09:00 PM |
| Sunday | 09:00 AM - 08:00 PM |
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