Anton's Info
Amenities
Service options
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Delivery
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Takeaway
Offerings
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Kids' menu
Atmosphere
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Casual
Payments
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NFC mobile payments
Best PlaceJuice Reviews
Food is generally very good but service can be a little slow , not so much fast food as ready eventually food. Prices aren't too bad and staff are usually pleasant enough. There is plenty of parking with some wheelchair accessible spaces.
Always get a good meal here, my personal favourite is a sausage supper, you cannae beat it.
Single fish and a fish supper £16. Wow its getting expensive when the chippy used to be a working man's meal not anymore ????
Order over 1.5 hours late, requested a discount through just eat of £3 for the lateness which was requested and stated the order would not be cancelled. 45 minutes later still no food. Called and was told that they cancelled the order because I asked for a refund. I said No refund was requested and she laughed and said "aye you wanted a discount so it got cancelled" if you're going to cancel people's order for asking for a discount for your own lateness at least tell them, awful service. Their just eat reviews reflect this on the regular.
Over the last 2 years have used this about 5 to 6 times while over in Killie and you are left standing waiting in the shop for food to be served. 4 staff on and busy but they prioritise just eat/phone orders. So tonight was 15mins wait with 4 folk in front of me.... if you have time to waste..visit here, otherwise go next door to tesco or the Chinese.
When the queue is out the door maybe stop taking just eat orders so you can serve the customers that's waiting.
Ordered at 6pm still waiting now 8.40pm beyond a joke .
I made an order tonight 14th Feb 22 I waited quite a while for my delivery this was the first time we had an order delivered to us me and my husband were looking forward to our food we thought we would have a we take away sit down and enjoy instead of cooking when I unrapped the paper the food was in we were very disappointed the chips were reheats the batterd sausages were terrible and very small will not be making any more orders in this chipshop.
Quick Facts About Anton's
Anton's place has multiple strengths and weaknesses based on the comments provided. Let's analyze them in detail:
Strengths:
1. Good food: The comments generally mention that the food at Anton's place is very good. This indicates that they offer tasty and satisfying meals.
2. Reasonable prices: It is mentioned that the prices at Anton's place are not too bad. This suggests that they offer affordable options, making it accessible to a wide range of customers.
3. Pleasant staff: The staff at Anton's place is usually described as pleasant enough. This implies that they provide a friendly and welcoming atmosphere, enhancing the dining experience.
4. Ample parking: There is plenty of parking available at Anton's place, including wheelchair accessible spaces. This accommodates customers who require easy accessibility and provides convenience for all patrons.
Weaknesses:
1. Slow service: Several comments highlight that the service at Anton's place can be slow. This indicates that there may be delays in getting orders served, potentially leading to customer dissatisfaction.
2. Delayed orders: It is mentioned that orders can be significantly delayed. This indicates a potential issue with time management and order fulfillment, leading to frustrated customers.
3. Lack of communication regarding order cancellations: One customer had their order canceled without being properly informed. This indicates a breakdown in communication and a lack of professionalism on the part of the staff.
4. Prioritization of delivery services: Some customers mention that just eat and phone orders seem to be prioritized over customers waiting in the shop. This suggests a potential discrepancy in customer service, with online orders taking precedence over in-person customers.
5. Overcrowded during peak hours: Comments mention long waits and queues, especially during busy times. This suggests that Anton's place may struggle with managing high volumes of customers efficiently.
6. Inconsistent food quality: One customer mentions receiving reheated chips and terrible, small battered sausages. This suggests a lack of consistency in their food preparation and quality control.
In conclusion, while Anton's place has strengths such as good food, reasonable prices, pleasant staff, and ample parking, it also faces weaknesses in areas like slow service, delayed orders, lack of communication, prioritization of delivery services over in-person customers, overcrowding during peak hours, and inconsistent food quality. These areas require attention and improvement to enhance the overall customer experience at Anton's place.
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