Wayne Cutz Barber Shop & Beauty Salon

+1 734-858-7209

35497 Ford Rd, Westland, MI 48185 United States of America

Open Today: -

Wayne Cutz Barber Shop & Beauty Salon Info

35497 Ford Rd, Westland, MI 48185 United States of America
+1 734-858-7209
[email protected]
+1 734-858-7209
+1 734-858-7209

Best PlaceJuice Reviews

Went to get beard trimmed before I left for vacation on 1-25-23 called the day before for an appointment with angel at 1pm. I got there at 12:45 he wasn’t there the guy working called him he was at Home Depot and said he would be back in 10 minutes.I waited another 15 minutes he calls back and says he won’t be back in and if I could come back tomorrow or have the other guy cut my hair. I couldn’t because I was leaving the next day for vacation. I made the appointment with angel because he trimmed my beard before and I trusted him and didn’t want it screwed up before vacation. The guy that did it did do a alright job but not what I wanted Very unprofessional and will never be back again!

OPEN Reviews ()

Amenities

From the business

Identifies as women-owned

Health & safety

Mask required
Staff wear masks

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Amenities

Restroom

Planning

Appointments recommended

Quick Facts About Wayne Cutz Barber Shop & Beauty Salon

Wayne Cutz Barber Shop & Beauty Salon has both strengths and weaknesses based on the comments provided. Below is a detailed analysis of both aspects:

Strengths:

1. Safe Environment: Commenters mentioned that the place is safe, clean, and spacious, with a parking lot area at the back. This can be a positive aspect for customers who value cleanliness and safety.

2. Friendly and Talented Staff: Many comments noted that the staff at Wayne Cutz is friendly, talented, and knowledgeable. Crismely, the colorist, is specifically mentioned as an expert in her field. Customers appreciate her ability to give perfect Dominican Blowouts and offer recommendations for hair products.

3. Range of Services: Wayne Cutz offers various services including wash and blow dry, Keratin treatments, deep conditioning, color, haircuts, hair extensions, and more. Customers also mention that they can cater to natural curly hair treatments and haircuts.

4. Bilingual Staff: Multiple comments mention that staff members at Wayne Cutz can speak both English and Spanish. This can be advantageous for customers who are more comfortable communicating in either language.

5. Positive Customer Experience: Some customers had a positive experience at Wayne Cutz. They mention great customer service, a pleasant atmosphere, and talented barbers who give satisfactory haircuts. Miguel, in particular, is praised for consistently providing a good haircut.

Weaknesses:

1. Unprofessionalism and Poor Customer Service: Several comments highlight instances of unprofessional behavior and poor customer service at Wayne Cutz. This includes the barber not being present for the appointment, making last-minute changes, and failing to communicate effectively with customers.

2. Inconsistent Haircuts: Some customers express dissatisfaction with the quality of haircuts they received. Complaints range from cuts being worse than expected to uneven hairlines and incorrect lengths. These instances indicate a lack of attention to detail and skill inconsistency among the barbers.

3. Language Barrier: One commenter mentions that the staff at Wayne Cutz acted as if they didn't understand English when asked about the reasons behind a specific haircut. This can create frustration and dissatisfaction for customers who don't speak Spanish.

4. Lack of Experience and Communication: Another negative aspect pointed out is the lack of experience and communication skills. One commenter mentioned that the inexperienced cutters at Wayne Cutz performed poor haircuts, even after showing them a picture of the desired style.

5. Negative Customer Experience: Some customers had highly negative experiences at Wayne Cutz, ranging from horrific haircuts to almost shaving their heads to fix the mistakes. Unhappy customers also mention losing respect and money due to subpar haircuts, especially in the context of important events like weddings.

In conclusion, Wayne Cutz Barber Shop & Beauty Salon has several strengths such as a safe environment, friendly and talented staff, a range of services, and bilingual staff members. However, its weaknesses lie in instances of unprofessionalism, poor customer service, inconsistent haircuts, language barriers, and a lack of experience and communication skills. These weaknesses can significantly impact the satisfaction and overall experience of customers.