VIP Nails

+1 864-222-0708

130 Station Dr, Anderson, SC 29621 United States of America

Open Today: -

VIP Nails Info

130 Station Dr, Anderson, SC 29621 United States of America
+1 864-222-0708
[email protected]

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Amenities

Restroom

Best PlaceJuice Reviews

I haven’t been in VIP for at least a year and it is safe to say that I was highly disappointed with my services today. This salon used to be my absolute favorite and it is sad to see the decline in customer service over the years. There was a little bit of a wait for someone to start doing my pedicure which was expected and perfectly fine but when the tech finally got there she seemed to be in a huge rush. She quickly sat her things down and tried to offer more expensive services than the ones I had selected. After finally agreeing to do regular polish on my toes and gel on my fingers, she rushed through my pedicure and checked her phone multiple times throughout the service. I was trying to be understanding because I often have to check my phone while I am working for family related issues but I happened to catch a glimpse of her screen and she was scrolling through Facebook in between painting my toes nails. She also cut one of my toes causing it to bleed during the process which I wasn’t too concerned about it until I got home and realized it was still bleeding. The same tech who did my toes also did my gel manicure. She very quickly filed my nails down and painted them and I just felt very rushed. Both of the services I received today maybe took 45 minutes combined to complete and my total came out to $71. That seemed like a fair price to me as I have for sure paid more for nail services in the past…until I got home and my gel polish was already lifting off of my nails and my toe was still bleeding. All of this to say that I will not be returning to VIP again.

I was charged $72 and my nails started lifting a week and a half later. I went back to have them fix the ones that were coming up the manager gave me a hard time and yelled at me in front of my 10-year-old child. He told me he was only fixing three of them I will never be back!!! Rudest people I have ever met! They will never get any more of my money should have read the reviews before I went

I actually have been coming for over 18 years. I love the decor and how they enlarged the nail salon. I came in today and had a girl that could have cared less on doing my pedicure. Never offered something to drink. First she cut me and never said anything. Had to two times put the gauze and solution to get the bleeding to stop. Picked a $40 treatment with mint. That was one of four options. She didn’t do the treatment that I actually asked for. Also the hot wax on my foot was left on a total of 5-6 minutes. Never had that happened. Also helped me pick out a beige color because I picked out a color to light. Worst nail polish application ever.

I did tip her but not as much as I usually do.

Just had to vent and share my experience.

Thanks

Completely messed up my nails last time I was here but decided to give them one more chance because I understand it depends on the nail tech you get but I’m APPALLED! I walked out of the salon and after a while I was wondering why my toes were hurting so bad… I take a closer look bc at the time I did not have my glasses & this lady Not only cut me once but she cut me THREE times! I will never go back here again. This is ridiculous and unsanitary. How hard she had to be filing to cut my skin like that…. She didn’t even let me know she cut me either.

Horrible! Didn't last 5 days! Embarrassing! Even my boyfriend, who admits to not paying much attention to things like this, eyelashes, having my nails done, etc. asked me how long had it been since having them done!

I got a "hot oil pedicure", the water was cool and the oil bags felt like room temperature as well. She also asked if I wanted a design on my nail and I said sure, it was not cute at all. Then for my manicure I got the dip powder but they didn't do nearly enough coats. It was very splotchy and see through. The salon was clean and the women were friendly. I think they are just in such a hurry since they do such a high volume of customers.

They Done A Beautiful Job,But My Nails Started Falling Off A Day Later! "I Wasn't Happy About That!"

I asked to have the overlay done on my nails but instead I got dip powder and acrylic powder put on. I was asking questions because I know my job is rough on my nails and when I pay a lot of money for something I want it right. He claimed that my nails was going to be ok and it wasn’t going to chip, break, and no polish was going peel. Yep it did peel. When I went back I wanted the whole thing taken off but he claim it was the gel polish. After arguing them down I only got my one nail done. I will never go back to VIP again. I’ve been coming for years but they just lost another customer.

Quick Facts About VIP Nails

VIP Nails place has both strengths and weaknesses based on the comments provided.

Starting with the strengths, some customers have mentioned positive aspects of the salon. One customer who had been coming for over 18 years mentioned loving the decor and the expansion of the nail salon. This suggests that VIP Nails has invested in creating an attractive and spacious environment for its customers. Additionally, another customer mentioned that the salon was clean and the staff members were friendly. These qualities contribute to creating a pleasant and welcoming atmosphere for customers.

However, the comments also highlight several weaknesses of VIP Nails. One recurring complaint is about the poor customer service. Multiple customers expressed dissatisfaction with the rush and lack of attention from the nail technicians. They reported that their appointments were rushed, resulting in unsatisfactory services. One customer noted that the technician checked her phone multiple times during the service, indicating a lack of professionalism and focus. The rush could also be a factor in the poor application of nail polish and the cutting of customers' toes. Such incidents suggest a lack of attention to detail and potentially inadequate training for the technicians. Another customer mentioned how the manager gave her a hard time and yelled at her in front of her child, highlighting poor management and unprofessional behavior.

Another weakness mentioned by customers is the durability of the nail services provided by VIP Nails. Multiple customers complained about their nails lifting or peeling within a short time after getting them done. This indicates a lack of quality in the products or the application process. Customers expect long-lasting results when they pay for nail services, and multiple instances of early lifting or peeling suggest an inconsistency in the quality of the services provided.

In terms of pricing, customers expressed mixed opinions. While some found the prices fair, others felt they were too high for the quality of the services received. However, the specific details of the services rendered were not mentioned, so it is difficult to determine whether the prices were justified.

In conclusion, the strengths of VIP Nails place lie in its attractive decor, clean environment, and friendly staff. However, there are notable weaknesses in terms of customer service, attention to detail, consistency in quality, and prices. The salon should address these weaknesses to improve customer satisfaction and retain its clientele. This may involve providing thorough training to the technicians, ensuring professionalism and attentiveness, using high-quality products, and reviewing and adjusting prices to reflect the value and quality of the services provided.