KFC Chesterfield - Locations from All Over the World

KFC Chesterfield Info

Best PlaceJuice Reviews

Popped in this evening for a late tea, ordered, food was ready within 10 minutes… that’s the only good thing I can say.

When the food came out the chips were cold, no excuse as the store was empty apart from me and a friend. My friends flavoured bites were also stone cold. Took the chips back to the counter and had to disturb what looked like a communal group of workers having a catch-up with friends?! I said our chips were cold, and the staff didn’t give any apologies, nipped in the back and out came some fresh chips. No sorry given. The conversation between staff and friends went on the whole time we was in the restaurant. The place was what I’d call scruffy and dirty. Rubbish all over the floors and the tables look like they hadn’t been wiped in hours.

Very disappointing visit.

OPEN Reviews (33)

Amenities

Service options

No-contact delivery
Delivery
Drive-through
Takeaway
Dine-in

Highlights

Fast service

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet

Offerings

Coffee
Kids' menu
Late-night food
Quick bite

Dining options

Lunch
Dinner
Catering
Dessert
Seating

Amenities

Good for kids
High chairs
Toilets
Wi-Fi

Atmosphere

Casual

Crowd

Family friendly
Groups

Payments

Debit cards
NFC mobile payments
Credit cards

Quick Facts About KFC Chesterfield

KFC Chesterfield Place has received a mix of positive and negative comments from customers, highlighting both strengths and weaknesses of the restaurant.

Starting with the strengths, one customer mentioned that their food was ready within 10 minutes of ordering, indicating that the restaurant delivers quick service. Another customer who ordered via the app mentioned that the place was spotless and felt very spacious, suggesting that the cleanliness and ambiance of the restaurant are positive aspects. The same customer also praised the staff for their friendliness, indicating good customer service. Additionally, a customer mentioned that the chicken was hot and delicious.

Moving on to the weaknesses, several customers complained about the quality of the food. One mentioned that the chips were served cold, which is a major drawback. Another customer mentioned that the party bucket they ordered had all leg pieces, despite requesting a variety of pieces. This highlights a lack of attention to customer requests and poor quality control. Additionally, one customer mentioned that the food they received via delivery was dry and cold, indicating a problem with maintaining the food's temperature during delivery. Another complaint was regarding the pricing and refund issue. A customer mentioned being overcharged for a replacement order and receiving a refund for only a portion of the amount, resulting in a negative customer experience.

Furthermore, several customers mentioned poor customer service. One customer mentioned that the staff did not give any apologies when they complained about the cold chips. Another mentioned that the staff were unfriendly and did not accommodate their request for a change in the order. Another customer mentioned that the staff seemed tired and uninterested, indicating a lack of motivation and enthusiasm amongst the employees. Additionally, several customers mentioned that the restaurant had a miserable atmosphere.

On the operational side, customers mentioned issues with product availability. Some commented that certain items, such as chips, hot wings, and bread for fillet burgers, were frequently not available. This indicates problems with inventory management and supply chain processes at the restaurant. Furthermore, customers mentioned the frequent turnover of staff and the lack of a stable manager role, which could contribute to inconsistencies in service and quality.

Overall, the strengths of KFC Chesterfield Place include quick service, cleanliness, spaciousness, and friendly staff. However, the weaknesses include issues with food quality, poor customer service, pricing and refund problems, food availability issues, and a lack of stability in the staff and management. These areas need to be addressed in order to improve the overall customer experience at KFC Chesterfield Place.