Urbane Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Gender-neutral restroom
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Restroom
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Wi-Fi
Crowd
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LGBTQ+ friendly
Payments
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Debit cards
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Credit cards
Best PlaceJuice Reviews
The customer service was amazing as always!! My 11 year old granddaughter got nails and they did an age appropriate set on her. Beautifully done. I got a manicure with a white tip which is kinda hard to find someone that does it correctly. They did an amazing job!!! The place was nice, very relaxing atmosphere and clean!!! 5 stars!!!
We live 2 hours away from this place!! I Contacted them to make reservations for a bridal party for our bachelorette weekend and we showed up and they had bought us champagne and provided a complimentary snack bar for us. They were ABSOLUTELY phenomenal. Any time I visit the city, I want to go to this place!! HIGHLY recommend. They were fast and provided professional advice and service on our nails and toes. AMAZING. THANK YOU ❤️
I normally have pretty good service here. I call to make an appointment and normally, it’s the same day. Which I understand some waiting time, especially when calling for same day appointments. This particular Saturday, two employees got into a shouting match. I understand people won’t always get along but take it to the back. I was moved from the front waiting chairs, into a chair to look at gel colors. I watched employees walking around, leaving, and finishing their client and going to the back. After sitting for over 30 minutes without another word being said to me, I left. I won’t be back and you can tell that won’t make a difference in your business. People are just numbers that add to money. $5 extra, is all I ever hear. However, I called Designer Nails, they had a cancellation and got me right in. Full set at their location for $38 and they’re perfect! I will never go back to Urbane nails again!
If you want to get pampered and relax, Urbane Nails & Spa is the place. I enjoyed my experience and will definitely be back. This place stays packed so call and book an appointment.
Wow! I was truly impressed by the exceptional service I received. From the moment I walked in I was treated with the best service I have ever had! Everyone is amazingly kind and I was in awe how quickly and beautifully my nails were completed. I will be back! Thank you so very much! ????
Tina was awesome and quick. My husband and I enjoyed it a lot. Good service and clean place.
Super nice! Service was Top Tier, Thank you for that!
1st Chair, facing west was, gentleman tech was ????. My ???????? where perfect for the occasion I needed them. And check out there 50% off special Mon thru Thur. Before three pm!!! TaTa ????
David gave one of the best pedicures I’ve ever had! The massage he provided was amazing!! Trish has the steadiest hand ever! She made my nails look like a million dollars!! Highly recommend them both
Quick Facts About Urbane Nails & Spa
Strengths:
1. Excellent customer service: Multiple comments praise the exceptional customer service provided by Urbane Nails & Spa. Customers mention feeling pampered, welcomed, and impressed by the kindness and professionalism of the staff. This indicates that the salon prioritizes creating a positive and comfortable atmosphere for its clients.
2. Skilled nail technicians: Several comments highlight the skill and expertise of the nail technicians at Urbane Nails & Spa. Customers express satisfaction with the quality of their manicures, pedicures, and nail designs. The positive feedback suggests that the salon employs trained professionals who can deliver excellent results.
3. Relaxing atmosphere: The comments mention the relaxing atmosphere at Urbane Nails & Spa, indicating that the salon has created an environment conducive to relaxation and pampering. This is likely achieved through factors such as comfortable seating, soothing music, and pleasant decor.
4. Cleanliness: Multiple comments mention the cleanliness of the salon, emphasizing that it is well-maintained and hygienic. This is a crucial aspect of any nail salon and can contribute to customer satisfaction and loyalty.
5. Accommodating and hospitable: Urbane Nails & Spa appears to be accommodating to special occasions and large groups. One comment mentions the salon providing champagne and a complimentary snack bar for a bridal party. This level of hospitality and customization can make customers feel valued and special.
Weaknesses:
1. Inconsistent waiting times: One comment details an unpleasant experience where the customer had to wait for over 30 minutes without any communication from the staff. This suggests a lack of organization or preoccupation with internal issues that can negatively impact the customer experience.
2. Conflict among employees: Another comment reports witnessing a shouting match between two employees. Employee conflicts can create a tense and unprofessional atmosphere, which can be off-putting to customers. The fact that this incident occurred in front of a customer raises concerns about the salon's ability to manage and resolve internal conflicts.
3. Availability for appointments: One comment mentions the salon being consistently busy, which may make it difficult to secure appointments. While high demand can be a positive sign for the business, it can also inconvenience customers who might prefer more flexible scheduling options.
4. Price discrepancy: One dissatisfied customer mentions finding another salon with lower prices for the same service. This suggests that Urbane Nails & Spa may be relatively more expensive compared to its competitors. Price-conscious customers may be more likely to choose other options that offer similar quality at a lower cost.
In conclusion, Urbane Nails & Spa seems to excel in customer service, skilled nail technicians, a relaxing atmosphere, and cleanliness. However, there are areas of improvement needed in terms of managing waiting times, employee conflicts, and price competitiveness.
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