Two Cousins Plus Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Best PlaceJuice Reviews
Nice variety of things to choose from.. However my experience was not a great one. 1st time shopper... And had picked out some merchandise proceeded to check out and the owner im assuming noticed that I had 2 items priced incorrectly and he wouldn't honor the price that was on package insisted that i pay the correct price as if it was my fault his employees messed up and priced it all wrong. Needless to say I did leave without purchasing any of my items. Poor customer service!! Also, F.Y.I. everyone that shops your store is not a thief no need to follow us around as if we all are!!
Be careful. I think the rules for shopping here change based on who you are. I have shopped in here and the store that is in east cleveland for probably 20 years easily. That changed yesterday. I promise, I will never give this store another penny of my money.
I accidentally purchased 3 bags of the wrong hair. I attempted to exchange two of these bags. (I opened the 3rd one and didnt think it was fair to try and return it.) The day I purchased this hair, I witnessed another lady return items. I only wanted to exchange. The owner looked me in my face yesterday and told me exchanges and refunds were not allowed. I didn't fight or argue with her. I simply took my wrong hair and left and went down to Longwood 2 traffic lights down the road and made my new purchase.
Save yourself some time and shop elsewhere. They don't appreciate their long time customers.
Nice store if you know what you’re looking for. If you’re like me and running in for someone else and have no clue what you’re doing, go elsewhere because they aren’t going to actually help you. Even when you politely say “I don’t know what I’m doing or where to find what I need, can you help me?” they’re just going to point in the general direction and not help you.
Manager is very rude. She told me to leave the store and wouldn't let the employees help me. She rushed me out of the store. Spend your money where you are appreciated. As an african american I can attest to the fact that people who own beauty supply stores dont always care about us. They just want our money. That is the overall vibe of this store. Go where you will be appreciated.
i called early in the day around 2pm and asked about closing time. the lady proceeded to say that they close at 7:30 !! when i arrived around 7:05 i was highly upset to see that the store was closed and lights were off , as if they had been closed ... this is very unprofessional and i don’t appreciate the hours not being legit . i was in need of products and will NOT be shopping with them ever again ! i recommend you guys do the same !
Nice place but, I notice must of their wigs are OUTDATED!! AN THEIR #OVERPRICE... REALLY! SOME PEOPLE ALWAYS TRY TO GET OVER.... UPDATE YOUR PRODUCTS.
The store is clean and products are easy to locate. On this visit, I required assistance and received it in a timely manner. All present adhered to the mandated guidelines for Covid19. The prices are very reasonable.
The staff here is very unpleasant and they watch you as soon as you come in the store like you are going to steal something. I thought to put my items back but this was a one time purchase they will not get my business anymore. I would not recommend anyone to go here!
Quick Facts About Two Cousins Plus
Two Cousins Plus is a beauty supply store that offers a variety of products. However, based on the comments provided, there are several strengths and weaknesses that can be identified.
One of the strengths mentioned is the variety of products available at Two Cousins Plus. Customers appreciate having a wide selection to choose from, which allows them to find what they need. Additionally, the store is described as clean, making it easy for customers to locate products. This cleanliness can contribute to a positive shopping experience.
Another strength is the reasonable prices. One customer mentioned that the prices were very reasonable, which can attract customers who are looking for affordable beauty products. Having competitive prices can also contribute to customer satisfaction and loyalty.
On the other hand, there are several weaknesses that were highlighted in the comments. One recurring issue is poor customer service. Multiple customers expressed dissatisfaction with the owner and staff, citing instances of rudeness, unhelpfulness, and accusations of being watched and treated like a thief. These experiences can leave a negative impression on customers and deter them from returning to the store.
Another weakness is the inconsistency in rules and policies. One customer mentioned that the owner refused to honor a price that was mistakenly labeled on a product and blamed the customer for the mistake. Another customer mentioned that the owner refused to allow exchanges or refunds, even though they witnessed another customer being able to return items. Inconsistencies like these can lead to confusion and frustration among customers, resulting in a loss of trust and loyalty.
There are also issues with communication and professionalism. One customer mentioned that they called the store to inquire about closing time and received incorrect information. Upon arriving at the store, they found it closed earlier than stated. This lack of professionalism and inaccurate information can lead to customer dissatisfaction and a loss of trust in the store.
Additionally, some customers mentioned outdated products and overpriced items. This can lead to disappointment and frustration among customers who expect up-to-date products or fair pricing. Providing outdated products can make customers question the store's commitment to staying current and meeting their needs.
In conclusion, while Two Cousins Plus offers a variety of products and reasonable prices, the store has significant weaknesses that need to be addressed. Poor customer service, inconsistency in rules and policies, lack of professionalism, and issues with communication and product selection were highlighted in the comments. These weaknesses can result in dissatisfied customers and a negative reputation for the store. Addressing these areas of improvement can help enhance the overall shopping experience and attract and retain loyal customers.
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
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| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:30 PM |
| Sunday | 11:00 AM - 04:00 PM |
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