True Touch Nails & Spa Info
- 18285 Collier Ave # A, Lake Elsinore, CA 92530 United States of America
- +1 951-245-3469
- [email protected]
- +1 951-245-3469
- +1 951-245-3469
Best PlaceJuice Reviews
THEY GAVE ME AN INFECTION!! Every single finger is red,swollen,itchy, and in pain. I went to the emergency room and they too confirmed my nails were infected. I went back to see if i could get my money back since i need to take them off anyways since they’re infected. The man at the front desk was very rude he didn’t even let me explain the situation. I even asked to talk in private because i didn’t want to make a scene or have anyone hear what i had to say but he ended up being the one getting all defensive and raising his voice. He said since it was all 10 fingers and not just one nail then it wasnt their problem and that nothing could be done. I don’t think its right but whatever I don’t think ill be coming back and everyone should be careful they dont get an infection either.
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Quick Facts About True Touch Nails & Spa
True Touch Nails & Spa has received a mix of positive and negative comments, which can be used to identify its strengths and weaknesses.
Starting with the strengths of the salon, several customers mentioned that the staff at True Touch Nails & Spa were friendly and provided excellent customer service. They praised the technicians for their talent and attention to detail in providing a quality nail service. The customers also felt that the salon had a welcoming and warm atmosphere, with some mentioning that they felt like family when visiting.
Another strength mentioned by customers is the longevity of their nails after visiting True Touch Nails & Spa. Many customers reported that their nails stayed intact and well-maintained for 2-3 weeks after receiving a dip powder manicure. This indicates that the salon is using high-quality products and techniques to ensure long-lasting results for their customers.
Customers also appreciated the cleanliness of the salon, mentioning that it was well-maintained and hygienic. This is an important aspect for a nails and spa place, as cleanliness is crucial to prevent infections and maintain a healthy environment.
Additionally, some customers highlighted the competitive pricing of True Touch Nails & Spa, stating that the services were reasonably priced compared to other salons. This can attract customers who are looking for quality services at affordable prices.
Moving on to the weaknesses of the salon, a significant concern raised by one customer was an infection they allegedly contracted after visiting True Touch Nails & Spa. The customer mentioned that all ten fingers were red, swollen, itchy, and in pain, and they had to seek medical attention. Furthermore, they mentioned that the staff at the front desk was rude and uncooperative when they requested a refund. This indicates a lack of responsiveness and empathy from the salon's management.
Another weakness mentioned by a customer was a negative experience with an older gentleman who provided the service. They expressed disappointment in the technician's lack of skill in shaping the nails, resulting in bleeding and discomfort. The technician did not apologize for their mistakes and did not handle the situation professionally. This indicates a lack of expertise and professionalism from the technician.
Furthermore, the lack of an apology and unsatisfactory resolution to the issue raised concerns for the customer. They felt that the technician was aware of their poor performance and deliberately avoided facing the customer. This behavior suggests unprofessionalism and a lack of accountability.
In summary, the strengths of True Touch Nails & Spa include friendly and talented staff, long-lasting nail services, a welcoming atmosphere, and competitive pricing. However, the weaknesses include concerns about infection, rude and uncooperative staff, lack of expertise in nail services, and unprofessional behavior. It is important for the salon to address these weaknesses to improve customer satisfaction and maintain a positive reputation.
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Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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