Top Care Nails Info
Best PlaceJuice Reviews
This is the worst nail salon in this neighborhood. Consistently bad service. The staff will ignore you if they don't feel like working on the style you request. I sent in for an appointment and had the staff help walk-ins while I waited in the pedicure chair 30 min for someone to address me or finish my service. Ended up leaving because instead of addressing me, they spoke amongst each other and proceeded helping the walk-in.
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Quick Facts About Top Care Nails
Strengths:
1. Nice staff: The salon has been praised for having friendly and pleasant staff members who create a welcoming atmosphere for customers.
2. Good job on nails: Some customers have complimented the salon for doing a great job on their nails, indicating that the technicians have good skills and expertise.
3. Beautiful nail color: One customer mentioned that they loved the color of their nails, suggesting that the salon offers a wide range of attractive nail polish options.
Weaknesses:
1. Inconsistent service: Numerous comments highlight the salon's inconsistent service, with some customers experiencing rude and unprofessional behavior from staff members. This indicates a lack of quality control and training within the salon.
2. Ignoring customers' requests: One customer complained that the staff members would ignore them if they didn't want to work on the requested style. This suggests a lack of customer-centricity and a disregard for fulfilling customer preferences.
3. Long wait times: Several comments mention long wait times, even for customers with appointments. This indicates poor scheduling and time management practices within the salon.
4. Rough treatment: Some customers mentioned that the technicians were rough while handling their nails and cuticles, causing discomfort or even minor injuries. This indicates a lack of attention to detail and customer comfort.
5. Incomplete and poor-quality services: Customers have expressed dissatisfaction with the quality of services provided. Complaints include nails being left unfinished, poor shaping, and peeling gel. This suggests a lack of consistency and professionalism in the execution of services.
6. Overbooking: Several customers mentioned issues with overbooking and being made to wait well after their appointment time. This indicates a lack of organization and efficiency in managing appointments.
7. Inadequate acrylic nail removal: One customer reported that they paid to have their acrylic nails removed but left with a layer of acrylic still on their nails. This suggests a lack of attention to detail and proper technique when providing services.
Based on these comments, it is evident that Top Care Nails has several areas of improvement. These areas include training staff members for consistent and professional service, implementing better scheduling and time management practices, focusing on customer-centricity and attention to detail, and ensuring a high level of quality control in service execution. Resolving these weaknesses would greatly enhance the overall customer experience at Top Care Nails.
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
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