Tips & Toes Info
- 9430 W 191st St, Mokena, IL 60448 United States of America
- +1 708-478-7420
- [email protected]
- +1 708-478-7420
- +1 708-478-7420
Best PlaceJuice Reviews
Today was my 3rd time visiting this location. The first time I was greeted with awesome customer service! The second time I was rushed and today’s visit was worse! Kelly is very well known because she is typically good at her craft however when she rushes it leaves her full sets a mess! My nails were not filed or buffed the way they needed to be. They were snagging my hair and clothing. I made an appointment with another nail salon to fix what Kelly messed up! I will not be back to visit…. My advice to Kelly is to be consistent with all of your clients with each visit!
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Quick Facts About Tips & Toes
Tips & Toes is a nail salon that has received mixed reviews from customers. While some customers have had positive experiences, citing excellent customer service and skilled technicians, others have had negative experiences, including rushed service, poor quality work, and disrespectful treatment. In order to provide a comprehensive analysis of the strengths and weaknesses of Tips & Toes, these comments will be examined in detail.
Starting with the strengths, one customer mentioned being greeted with awesome customer service during their first visit. This indicates that Tips & Toes is capable of providing a positive and welcoming atmosphere for customers. Additionally, another customer praised the pedicure they received, stating that it was the best they had in a long time. This suggests that there are skilled technicians working at the salon who are capable of providing high-quality services.
Another strength mentioned by a customer is the availability of Venmo/Zelle payment options. This shows that Tips & Toes is keeping up with modern payment methods and provides convenience for customers who prefer these options.
Moving on to the weaknesses, several customers expressed dissatisfaction with the rushed service they received. One customer mentioned that their nails were not filed or buffed properly and were snagging their hair and clothing. Another customer mentioned that their manicure turned out thick and messy, as if a toddler had done it. These comments indicate a lack of attention to detail and a rushed approach to service. This could be a weak point for Tips & Toes as it suggests a lack of consistency in the quality of work provided.
Additionally, the comments reveal instances of poor customer service and disrespectful treatment. Some customers mentioned interactions with nail technicians who were rude, dismissive, and unwilling to accommodate their requests. One customer even mentioned being snapped at and having their belongings thrown at them. Such behavior is unprofessional and can create a negative experience for customers.
Moreover, there are accusations of racism and discrimination made against Tips & Toes in the comments. One customer mentioned feeling unwelcome and overcharged due to the color of their skin. Another customer commented on instances of racism and discrimination in other reviews they read. These allegations, if true, reflect poorly on the salon and indicate a lack of inclusivity and respect for all customers.
Lastly, there was a complaint from a customer whose wife is handicapped. They claimed that Tips & Toes knew about her disability but still charged her the full amount without applying a gift card credit. When the issue was raised with the owner, they were met with unresponsiveness and unavailability. This suggests a lack of customer care and a failure to rectify mistakes or accommodate special circumstances.
In conclusion, Tips & Toes has both strengths and weaknesses based on the comments provided. While there are positive aspects such as good customer service and skilled technicians, there are also weaknesses in terms of rushed service, poor quality work, and disrespectful treatment reported by some customers. Additionally, accusations of racism, discrimination, and poor handling of customer concerns raise concerns about inclusivity and customer care. These weaknesses may need to be addressed in order for Tips & Toes to improve and provide a satisfactory experience for all customers.
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Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | 10:30 AM - 04:30 PM |
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