The Miners Sports Bar and Entertainment Suite Info
Amenities
Service options
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Outdoor seating
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Dine-in
Highlights
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Bar games
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Great bar food
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Live music
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Quiz night
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Sport
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Offerings
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Alcohol
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Beer
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Cocktails
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Food
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Food at bar
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Spirits
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Wine
Amenities
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Toilets
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Planning
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Accepts reservations
Payments
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NFC mobile payments
Best PlaceJuice Reviews
My daughter had her wedding here all day/night. Very disappointed with the venue/owner. The buffet provided was fit for a childs party. Paid extra for a seafood platter, my god £50 and was seriously disgusted in the poor selection on the platter for the price. Seen better platters on marketplace for half the price.
My daughter was allowed in the night before to set up. They virtually had everything set up then to be told at 7.50pm (we had till 8pm to finish) that we weren't allowed to have anything fixed to the wall.....we had a backdrop and balloon arch already set up. The owner was nowhere to be seen. I told them not a chance would it be coming down and if he didn't want anything on the walls then those instructions should have been given on booking etc and during communications beforehand. I didn't take it down and told the bar person that if it was removed there would be serious bother. It was still up thankfully!
They also told her it would be £30 for a bottle of Prosecco for the wedding toasts. THIRTY POUND!!! They sell it in Asda for £6.95 a bottle. She's didn't go ahead with it but was told she wasn't allowed to bring her own as they would suffer financial loss. On the wedding her father happened to be standing at the bar and someone was buying a bottle for their table, they were charged £17.95 for the bottle. He did purchase 10 for his daughter but I was outraged that he wanted to charge her £30 per bottle!!! Disgusting!!!
The room itself smelt damp and wasn't that clean. The tables were sticky, the bar was dirty and understocked for the amount of people there (approx 120) the drink prices were also marked up for the event.
The attitude of the bar staff was questionable, considering how much this venue cost overall including the extra cost for the bottles of Prosecco we should have been given a more professional service and attitude.
My daughter didn't get all of her decorations etc back either and when they questioned it she was told that was all they had and the room was cleared for another venue on the Sunday morning.
I would never recommend this venue. Utter disgrace. I have been a landlord of a local pub myself so I know what should be expected of a venue and what should be delivered. Sadly this was not the case here. Should be ashamed of themselves.
Ordered a take out Sunday lunch today and it did not disappoint! Beef was absolutley gorgeous and rest of the dinner was just as nice. Would definitley recommend for a traditional home made dinner.
Absolutely love this place, so lucky to live 2 minutes away! The roast on a Sunday is my favourite but can't fault the daily special either. Great staff too.
Never again. A party of 9 of us had a table booked tonight, when we got there nbsat down there was children running all over the place, lying on the chairs and so loud. The table was very sticky and the cutlery was filthy. We waited n waited to b served with drinks and our meal orders and nobody came. It was a total disgrace and certainly will never go back.
The lunchtime special is definitely worth the money. Pizzas have a lovely thin base with plenty of filling. Just a shame this restaurant is not busier as it's a place that once experienced you will definitely return to.
Our waitress Selina was very pleasant and attentive but not in your face. Was there when we needed her but gave us plenty of time to make our choices.
Would definitely recommend.
Place food order. Waited 45 mins for my hisbands order to come. We had to ask for other 2 starter which arrived 15 mins later. VERY VERY noisy .
Children running around unsupervised.
Its a real shame as other peoples food looked really nice.
Lady at till very apologetic and asking if we would call again.
Mm not sure i would risk it again
Party here with family for a christening. Absolute shambles, party still was good but the attitude of the owner/manager was horrendous. The person who the organiser booked the party with laid down rules which were followed to the letter then to arrive the day before to have the manager/owner go down her throat about how she had done this and that, which she had been told she could do, as if it was all her fault. Then to add insult to injury, the day of the event, the place was supposed to be opened up early to add finishing touches, and was still locked untill 10:45 with the christening starting at 11. Fortunately the organiser still managed to pull off a great day but this venue added allot of undue stress and worry, right at the last moment. We're also told that we would have the room untill 9-10 to be then told at 10 to 7 we had to be out by 7. All this and when everyone arrived for the party, the bar was very poorly stocked, and only one member of staff on the bar. Would strongly suggest finding somewhere better if you are planing a function or party.
Not good when all the draught lagers and beers run dry at 8.30 on a saturday night
Quick Facts About The Miners Sports Bar and Entertainment Suite
The Miners Sports Bar and Entertainment Suite has received a range of feedback, both positive and negative. In order to evaluate the strengths and weaknesses of the venue, it is important to analyze each comment individually.
One of the major strengths of The Miners Sports Bar and Entertainment Suite, as highlighted by a customer, is the quality of food. They mentioned that the Sunday roast and daily specials were delicious and homemade. This suggests that the venue excels in providing tasty meals that customers can enjoy.
However, the negative comments regarding the venue outweigh the positive ones. One common issue raised in the customer comments is the lack of cleanliness within the establishment. The guests reported sticky tables, a dirty bar, and a room with a damp smell. This indicates a lack of attention to cleanliness and hygiene, which can be detrimental to the customer experience.
Another weakness highlighted by the customers is the poor service provided by the staff. One guest mentioned the bar staff's questionable attitude, while another complained about the long wait times to be served. This suggests a lack of professionalism on the part of the staff and a failure to provide prompt and friendly service to customers.
The issue of overcharging also arises in the comments. One customer was outraged at the price of a Prosecco bottle for her daughter's wedding toast. She noted that it was significantly marked up compared to regular prices. This indicates a lack of transparency and fairness in pricing, which can lead to customer dissatisfaction.
Furthermore, the issue of poor communication and organization is highlighted in several comments. One customer mentioned the confusion regarding decorations, while another complained about the venue not being opened on time for a christening party. These incidents suggest a lack of clear communication and coordination between the venue and customers, which can create unnecessary stress and disappointment.
Additionally, some customers complained about the lack of stock of certain drinks during busy periods. One guest mentioned that all draught lagers and beers ran out at 8:30 on a Saturday night. This indicates a failure in anticipating demand and properly stocking the bar, which can negatively impact the customer experience.
In conclusion, The Miners Sports Bar and Entertainment Suite has both strengths and weaknesses. The positive comments highlighted the delicious food, while the negative comments focused on issues such as poor cleanliness, bad service, overcharging, poor organization, and lack of stock. These weaknesses can significantly impact the customer experience and overall satisfaction with the venue. It is important for the management of The Miners Sports Bar and Entertainment Suite to address these issues and improve in order to provide a better experience for their customers.
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