The Golden Lounge Nails & Spa

+1 301-885-2992

3311 Plaza Way, Waldorf, MD 20603 United States of America

Open Today: -

The Golden Lounge Nails & Spa Info

3311 Plaza Way, Waldorf, MD 20603 United States of America
+1 301-885-2992
[email protected]
+1 301-885-2992
+1 301-885-2992

Best PlaceJuice Reviews

I've been going to The Golden Lounge for several months. Henry did the last set but, I always go to someone different. I have noticed that the service is usually rushed as they like to get you in and out. This time I decided to get a fresh set and upon removal at the shop by Venni we discovered that I had developed a fungus on five of my nails all four fingers on the right hand on one on the left hand. It was on me to request treatment of the fungus, I feel like the shop should have recommended the treatment and provided it for free. Not only was I charged for the treatment but also the removal of the nails. I'm not sure if the fungus developed due to the quality of their acrylic or the skill of their nail tech but I urge you ladies to pay attention to how they are doing your nails and what they are using on you. It is evident they do not care about the well being of their customers and are just about making money. Ambiance and a big fancy shop does not always mean they are better or know what they are doing.

OPEN Reviews ()

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom

Amenities

Restroom

Planning

Appointments recommended

Quick Facts About The Golden Lounge Nails & Spa

The Golden Lounge Nails & Spa has both strengths and weaknesses, as indicated by the comments provided. A thorough analysis of these comments reveals several strengths and weaknesses of the salon.

Starting with the strengths, one comment mentions the talent and skill of a specific manicurist named Vivian. The customer was pleased with the job done on their nails and specifically appreciated Vivian's ability to fit them into her schedule, highlighting excellent customer service. This suggests that the salon has competent and talented staff members who provide high-quality services.

Another positive aspect mentioned in multiple comments is the kindness and good service of certain staff members. Alex, for example, received praise for consistently providing excellent service and producing perfect results. Vincent is also commended for his patience and willingness to explain different nail treatments without pressure. These comments indicate that there are dedicated and friendly staff members at The Golden Lounge Nails & Spa who strive to make customers feel comfortable and informed.

Additionally, the appearance and ambiance of the salon seem to be positive aspects that customers appreciate. The Golden Lounge Nails & Spa is described as a big, fancy shop with a welcoming atmosphere. The mention of a puppy adoring the customer's nails also implies a pleasant and comfortable environment. These comments suggest that the salon provides a visually appealing and relaxing space for customers to enjoy their treatments.

However, there are several weaknesses of The Golden Lounge Nails & Spa highlighted in the comments. One common complaint is the rushed service experienced by customers. Multiple comments mention feeling like the salon wants to get customers in and out quickly, which can lead to a lack of attention to detail and potential mistakes. This rushed service is seen as a factor in the development of a fungus on one customer's nails, as the technicians may not have taken enough care during the treatment process. This indicates a lack of attention to the well-being of customers and suggests a focus on maximizing profits rather than providing quality service.

Another weakness mentioned in the comments is the decline in service and professionalism over time. One customer describes the decline in customer service and highlights their disappointment in the salon's inability to fulfill a simple design request. The customer encountered an uncooperative and disrespectful nail technician, which resulted in them leaving the establishment and going elsewhere. This disregard for accommodating customer requests and the resulting disrespect demonstrate a lack of professionalism.

Moreover, negative comments also highlight issues with nail polish durability and chip resistance. Multiple customers reported experiencing their nail polish peeling off shortly after their appointment. This suggests that the salon may not use high-quality nail products or provide proper nail preparation and application techniques, leading to unsatisfactory and short-lived results.

Additionally, there are complaints about unprofessional behavior from the salon's staff members during massage services. One customer describes being left alone on the massage table for an extended period, which resulted in discomfort and a wasted portion of their paid time. Furthermore, another customer reported receiving rude and insulting comments from a massage therapist, which indicates a lack of professionalism and customer care. These instances of unprofessional behavior suggest a failure on the part of the salon to ensure consistent quality standards among their staff members.

In conclusion, The Golden Lounge Nails & Spa has both strengths and weaknesses. Positive aspects include skilled and talented manicurists, friendly staff members, and a visually appealing ambiance. However, the salon's weaknesses include rushed service, declining professionalism, issues with nail polish durability, and instances of unprofessional behavior. It is crucial for the salon to address these weaknesses to improve customer satisfaction and maintain a positive reputation.