Sun Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Best PlaceJuice Reviews
Bad first impression. Even worse second.
Went in for a fill in and pedi. Got regular nail polish instead of usual gel because I wasn’t in a rush. Pedi was great, fill in was great, shaped well and even. The polish was not so much. I’ve never had polish take so long to dry, it took hours after being there for almost 3 hours for it to completely dry. Sneezed and got an indent, got it fixed, no big deal. Was told repeatedly that I needed to be more careful, to the point it felt like I was being chastised. I made a comment about how I’ve never had polish take so long to dry and was told it takes much longer to dry since its matte. Had I known in the beginning I would have gotten gel. He said my nails should be dry. Grabbed my card and immediately had the polish indent. Told again I should be more careful over and over. Why tell someone its set when its not then get mad it denta?? I left a good tip and as soon as I get to my car it smears, get home and it smears again. I even noticed in the car that the nail polish wasn’t even put on evenly.
Called 10 minutes later and was told by a woman that she would’ve said I needed gel for matte, she said she was not sure why it wasn’t mentioned or not insisted upon. She said it would be fixed no problem come in tomorrow. I come in, then he tells me I’m going to be charged $15 since I’m switching to gel. Furiously I paid and left no tip: unfortunately the tech who did a good job misses out because her boss did a bad polish job and was rude.
When someone tells you they’ll take care of something after doing an unacceptable job I don’t expect to be charged, especially when they don’t even inform their client the cons of the service they’re asking for.
Was gonna stay here since the prices are good as well as other aspects of the service but I’m not going to give my money to someone who is rude and charges extra for their mistakes. Hopefully customer service will improve.
Pictures are in the car immediately after the service.
Sun Nails never disappoints. Each time I come in with a design they execute it wit perfection !! They are professional , friendly & purely talented nail artist !!
Sue is great at doing nails BUT there’s lack of customer service here. Like bad. I had an appointment on Sunday, I called to let her know I might be 10 min late and when I got there (in time) she said what are you doing here? I said my appointment? Her response was oh I took you off. Like what???? Never had that happen before, and I had the decency to let you know I MIGHT be 10 min late. (And I wasn’t) well we reschedule for Thursday at 10am. I get there, and she’s doing someone else’s nails, doesn’t even acknowledge I’m there… seriously the worst customer service I’ve had in a nail salon. Whats the point on even making appointments with them? Don’t waste your time and go to a nail salon that will take care of you. Definitely not coming back!!! They just lost a loyal customer
Terrible customer service, bad hospitality, when I walked in it felt like I was disturbing them. Then they have audacity to overcharge when quality doesn't match up. I don't recommend this place, go down the street to Ks luxury nails , its so much better.
Seems like a place for nail techs and their personal clients. I waited about 40 mins on a Sunday and ended up leaving not being served. A lady walked in a sat down with the nail tech and began a conversation. I did not receive no form of communication on how long the wait would be.
Highly recommended nail salon! I’ve been a consumer of professional nail services for more than 30 years! I’ve lived in Houston, Nashville, Boston and Savannah and never had better service, although I have paid a Lot more!
This is a friendly neighborhood salon with most repeat (and REPEAT) clientele. A special shout-out to Thai, my nail tech. He’s fast, professional, and a true artist. I always leave my appointments with beautiful gel nails and a smile! You will never be disappointed. Guaranteed! ????
I would recommend making an appointment, everyone else does and it keeps the flow of the salon. My nail guy was fantastic, loved his work. Definitely would go back
Sue was very kind, and I love my nails every single time.
Quick Facts About Sun Nails
Sun Nails has both strengths and weaknesses based on the comments provided. On the positive side, many customers praised the talent and skill of the nail technicians. They mentioned that the staff executed nail designs with perfection and were talented artists. This indicates that Sun Nails has a team of skilled professionals who can deliver high-quality nail services.
Additionally, customers mentioned that the prices at Sun Nails were good, which is another strength of the business. Affordability is an important factor for many customers when choosing a nail salon, and Sun Nails seems to offer competitive pricing.
However, several weaknesses of Sun Nails were also identified in the comments. One recurring issue was the poor customer service. Multiple customers mentioned experiences of feeling unwelcome or ignored when they walked into the salon. This lack of hospitality and the feeling of disturbing the staff can create a negative first impression and deter customers from returning.
Another weakness highlighted by customers was the inconsistency in the quality of service. While some customers praised the skill of certain nail technicians, others complained about subpar service. In one instance, a customer had to come back the next day to fix their nails, which should have been done properly from the start. Inconsistent service quality can lead to a lack of trust and dissatisfaction among customers.
Furthermore, a few customers mentioned issues related to communication and appointments. One customer experienced their appointment being canceled without prior notice, while another had to wait for a long time without any communication about the delay. These instances suggest a lack of professionalism and organization in managing appointments and communicating with customers.
Another weakness mentioned was the overcharging of customers. Some customers felt that they were charged extra for mistakes made by the nail technicians or for necessary corrections. This can create a negative impression and undermine trust in the salon.
In conclusion, Sun Nails has strengths in terms of skilled nail technicians and affordable pricing. However, the business faces weaknesses related to customer service, inconsistency in service quality, poor communication, and overcharging. These weaknesses can have a significant impact on customer satisfaction and loyalty. It is important for Sun Nails to address these issues to improve their overall performance and reputation.
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Today
Opening Hours
| Monday | 09:30 AM - 06:30 PM |
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| Tuesday | 09:30 AM - 06:30 PM |
| Wednesday | 09:30 AM - 06:30 PM |
| Thursday | 09:30 AM - 06:30 PM |
| Friday | 09:30 AM - 06:30 PM |
| Saturday | 09:30 AM - 06:30 PM |
| Sunday | 11:00 AM - 05:00 PM |
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