Starbucks Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
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Wheelchair-accessible toilet
Offerings
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Coffee
Dining options
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Breakfast
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Lunch
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Dessert
Amenities
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High chairs
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Toilets
Atmosphere
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Casual
Crowd
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Groups
Payments
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Debit cards
Best PlaceJuice Reviews
One very rude member of staff who waved her hand at me to hurry up with repeating my order after she didn’t hear me the first time.
Multiple times I’ve asked when cinnamon sprinkles would be back in stock and they’ve stated they go across the road to M&S for the majority of their products and it’s still not back after 3 months of asking.
Always ask for my coffee a certain way and they do it the opposite.
Very busy coffee shop lacking in the staff to maintain or handle the busyness of the store.
The cleanliness of the store is revolting. They don’t clear tables quick enough leaving customers sitting at tables waiting for their orders with other people’s orders sat under their noses, walls have stains and spillage marks on them and haven’t been wiped since I’ve been visiting since November 2022. Toilets aren’t great either if I’m honest. My pet hate is when the seats aren’t wiped during cleaning the tables but I’ve never seen them with a spray bottle and cloth cleaning the tables after clearing crockery off of them.
SHAMBLES
The poor insufficient staff have to cope with queues of people waiting to be served whilst juggling deliveroo orders too and its not working ...tables need clearing and the room needed a good mop too as the whole area was dirty.
A simple coffee becomes stressful as waiting customers become impatient ????
The most unclean toilet I've ever seen in a Starbucks, the smell was horrendous. The coffee and cookie were lovely, but wouldn't recommend using the toilet there.
The moment we sat by the table I was regretting not ordering a take away or going to M&S cafe...The place is filthy..tables, seats, the floor, walls, the counter..the toilet…not very pleasant…even my little one made a comment, is speaks for itself…it’s a shame as food is served there and things like that make your experience worse.
Two stars for both coffee and food - we enjoyed it to certain extent..
Overall - wouldn’t go there again..
We visit this coffee shop often because we're able to take our dog with us after a walk & it's local. Staff are friendly & work very hard!
Was busy but were served quickly, staff were friendly, place is clean, tidy and nicely decorated. Dog and child friendly.
I phone up the store as got the wrong order and spoke to the women working to day on the 27th January think her name was Cacia she one of the most helpful and go her way to help me to sort out the problem . Thank you for everything you do and done for me.
It's the same as any other Starbucks. Good service great coffee and food. Plenty of free parking and close to other stores.
Quick Facts About Starbucks
The strengths and weaknesses of Starbucks can be analyzed based on the comments provided.
Starting with the strengths, one commenter mentioned that they visit the coffee shop often because they are able to bring their dog with them after a walk. This indicates that Starbucks is dog-friendly, which can attract pet owners who want to enjoy a cup of coffee while spending time with their furry friends.
Another strength mentioned by a different commenter is that the staff are friendly and work hard. Good customer service is essential in creating a positive experience for customers, and friendly staff members can make people feel welcome and appreciated. Additionally, the quick service mentioned by a different commenter is another strength, as it shows that Starbucks is efficient in serving customers even during busy periods.
Furthermore, the availability of free parking and its proximity to other stores is mentioned as a strength. Convenient access and the ability to combine a Starbucks visit with other shopping or errands can attract more customers and make it a desirable location.
Moving on to the weaknesses, one of the most prominent concerns is the rude behavior of a particular staff member. A customer mentioned feeling disrespected when the staff member waved her hand and rushed them while repeating their order. Rude behavior from staff can create a negative impression and drive customers away.
Another weakness mentioned is the lack of certain products, such as cinnamon sprinkles, for an extended period despite multiple inquiries. This indicates a potential supply chain issue or a lack of proper communication between Starbucks and its suppliers. It can be frustrating for customers when their favorite items are consistently unavailable, which may lead them to explore other options.
Additionally, several comments express dissatisfaction with the cleanliness of the store. Customers mentioned unclean tables, walls with stains and spillage marks, and toilets that were not well-maintained. Cleanliness is of utmost importance in any food establishment, as it affects the overall experience and can even impact health and safety. Neglecting the cleanliness of the store can create a negative perception and deter customers from returning.
Another weakness mentioned is the insufficient number of staff to handle the busyness of the store. This leads to queues forming, waiting times increasing, and overall chaos in the store. Insufficient staff can result in poor customer service, as employees may struggle to keep up with demands and may become overwhelmed.
Finally, one comment highlights an issue with the wrong order being received. Although the commenter acknowledged the helpfulness of the staff member who resolved the problem, mistakes in orders can still affect the overall customer experience and cause frustration.
In conclusion, while Starbucks possesses strengths such as being dog-friendly, having friendly staff, and offering quick service, it also faces weaknesses in the form of rude staff members, product unavailability, inconsistent order accuracy, cleanliness issues, and insufficient staffing. Addressing these weaknesses will be crucial in maintaining customer satisfaction and loyalty.
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