Starbucks Coffee

+44 1494 670643

Maxwell Rd, Beaconsfield HP9 1QH United Kingdom of Great Britain and Northern Ireland

Open Today: -

Starbucks Coffee Info

Best PlaceJuice Reviews

I don’t like leaving bad reviews. This is the first 1 star I give ever and I wish I can select 0 stars for this location. The lady making the coffee skipped my order by like four or five orders… she made me wait over 10min when I was in front of all those other orders. My Uber had arrived and I had to leave without a drink, even though I ordered it with plenty of time in advance.

Coffee is Starbucks coffee… no nothing special to mention in that matter!

Definitely last visit I pay to this location.

OPEN Reviews (17)

Amenities

Service options

Drive-through
Takeaway
Dine-in

Highlights

Great tea selection
Live performances

Accessibility

Wheelchair-accessible entrance
Wheelchair-accessible seating
Wheelchair-accessible toilet

Dining options

Catering

Amenities

Good for kids
Toilets

Atmosphere

Casual

Crowd

Groups
LGBTQ+ friendly

Quick Facts About Starbucks Coffee

The strengths of Starbucks Coffee place can be seen through positive comments such as "Nice enough lads working there. They were doing well" and "The barista named 'Ellie' did a great job with customer service." These comments highlight the presence of helpful and friendly staff members who provide good customer service. Additionally, the fact that the store is always busy can be seen as a strength, as it indicates that Starbucks is a popular and well-known brand. The availability of a wide range of menu options, including hot chocolate and food items, can also be seen as a strength.

However, Starbucks also has several weaknesses based on the comments provided. One major weakness is the inconsistency in the quality of service. Comments such as "The lady making the coffee skipped my order...she made me wait over 10 min when I was in front of all those other orders" and "I often get the opposite of what I asked for, unless I repeat myself several times at least!" highlight instances of poor service and mistakes made by the staff. This inconsistency can lead to frustration and dissatisfaction among customers.

Another weakness mentioned in the comments is the high prices of Starbucks products. The comment "Pricey these days. £4.60 hot chocolate" indicates that the cost of items at Starbucks can be expensive. This can be a deterrent for some customers, especially when there are alternative coffee shops or cafes that offer similar products at lower prices.

The cleanliness and condition of the store is also a weakness according to some comments. One comment states "Tabletops not cleared, dirty, and food bits everywhere too. No sign of anyone making an effort to clear or clean it all either." This suggests that the maintenance and cleanliness of the store is not up to standard. A clean and well-maintained environment is important for customers to feel comfortable and enjoy their experience at Starbucks.

Additionally, language barriers and staff attitudes are mentioned as weaknesses in the comments. One comment describes a staff member seeming uninterested and annoyed when dealing with a customer who spoke English as a second language, while another comment suggests that the staff members engage in inappropriate conversations instead of focusing on their work. These attitudes can create a negative atmosphere and contribute to poor customer experiences.

In terms of weaknesses specific to this particular location, comments highlight long queues and a lack of attention to customer orders. One comment mentions "long queues on a weekday" and another states "they made me wait for 20 min and then said they didn't have the ingredients for my cocktail." These comments suggest that this location may struggle with efficient customer service and inventory management.

In conclusion, while Starbucks has strengths such as friendly staff, a wide range of menu options, and popularity, it also faces weaknesses including inconsistent service, high prices, cleanliness issues, language barriers, and staff attitudes. These weaknesses can impact the overall customer experience and may need to be addressed by Starbucks management.