Star Nails Info
Best PlaceJuice Reviews
I’ve been going here for quite a while now. The first time I went it was great. But the more often I go the more I am not impressed. My appointments are constantly being missed scheduled. The Pedicure‘s that I am receiving become lower and lower quality because The pedicurist is rushed because of the missed scheduling. I also find that they are very limited in what they are willing to do with normal polish. They always want me to get gel, but I don’t like gel on my feet. Even things that I have had done at other places they claim they cannot do with regular polish, only gel.
The first time I went I was glad that they were bagging the tub where your feet go into the water for the pedicure but it seems to me that nothing else is really that clean. Even though the workers are nice it’s not worth the money I am paying for a not so great job done. As you can see in the photo it is very sloppy, very few clean lines, and they are very bumpy.
Amenities
Health & safety
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Appointment required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Quick Facts About Star Nails
Star Nails is a nail salon that has received both positive and negative feedback from customers. In this analysis, we will examine the strengths and weaknesses of the business based on the comments provided.
One of the strengths of Star Nails is the fast and efficient service. One customer mentioned that they were able to walk in and be attended to within five minutes, even though the nail technicians were busy with other clients. This indicates that the salon is capable of managing its resources effectively, ensuring that customers can be served promptly. Additionally, the salon offers a wide range of services, as mentioned by another customer. They are able to accommodate different requests for nail art, tips, and other customizations. This versatility suggests that the salon has skilled technicians who are capable of meeting a variety of customer demands.
Another strength of Star Nails is the personal attention provided by specific staff members, namely Bebe and Tina. A customer praised these individuals for their care and attentiveness towards clients, emphasizing their positive and friendly personalities. This demonstrates that the salon has staff members who prioritize customer satisfaction and strive to create a warm and welcoming environment. This personal touch can contribute to establishing a loyal customer base, as individuals feel valued and understood during their visits.
However, the weaknesses of Star Nails become apparent through several negative comments from customers. One recurring issue is the inconsistency in service quality. For instance, a customer mentioned that the pedicurists seem rushed and unable to provide a high-quality experience due to missed scheduling. This lack of attention to detail and rushed service can result in subpar outcomes for customers, leading to dissatisfaction. This weakness in providing consistent quality to customers is a crucial aspect for Star Nails to address.
Another weakness mentioned is limited options for normal polish. Some customers expressed their frustration with being encouraged to opt for gel polish even when they prefer regular polish. The salon's inability or unwillingness to accommodate their preferences can be off-putting and may result in customers seeking services elsewhere. This highlights a potential need for Star Nails to expand its offerings and ensure a wider selection of regular polish options for customers to choose from.
Hygiene is another concern that was raised in one of the comments. While the salon appears to take measures to maintain cleanliness, such as bagging the tub used for pedicures, a customer mentioned that other areas of the salon do not meet the same standards. This inconsistency in cleanliness can damage the salon's reputation and make customers feel uneasy about the overall cleanliness and hygiene practices at Star Nails.
Additionally, several negative comments mentioned issues with the durability of the nail enhancements provided by the salon. Some customers experienced nails popping off within a short period of time, while others noticed chipping shortly after getting their nails done. This suggests a weakness in the quality of the products used or the application techniques employed by the technicians. The salon should address these concerns to ensure that customers receive durable and long-lasting results.
Furthermore, communication and customer service are areas that need improvement, as indicated by a customer's negative experience with attempting to make an appointment. The salon's failure to answer phone calls during business hours can deter potential customers from even trying to schedule an appointment. This weakness in communication can result in missed opportunities and potential loss of revenue.
In conclusion, Star Nails has some notable strengths, such as fast service, skilled technicians capable of fulfilling various customer requests, and certain staff members who provide personalized attention. However, the weaknesses identified, including inconsistency in service quality, limited options for regular polish, hygiene concerns, issues with durability, and poor communication/customer service, are areas that require attention and improvement. By addressing these weaknesses, Star Nails can enhance its reputation, attract more customers, and cultivate a more positive and satisfied customer base.
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Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 05:00 PM |
| Sunday | Closed |
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