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Smokey barbers Kingston

0300 373 5555
32 Surbiton RdKingston upon Thames KT1 2HX
Open Today: Closed

Quick Facts About Smokey barbers Kingston

Smokey Barbers Kingston Place has been praised for their excellent haircuts and the skills of certain barbers such as Eli, Seoul, Kai, and Nix. Customers have mentioned that they have always been satisfied with the results and have walked out with faultless trims. These positive experiences have resulted in customer loyalty, with some individuals stating that they wouldn't trust another barber.
However, several comments point out significant weaknesses of Smokey Barbers Kingston Place. One common complaint is the lack of professionalism and disrespect for customer's time. Customers have mentioned that even with a booked appointment, they often have to wait for an hour or more. This can be frustrating and indicates a lack of consideration for the customer's schedule. Another customer shared an experience where their appointment was changed without notification and the barber arrived late, creating inconvenience and frustration for the individual who had traveled almost an hour for their appointment. This lack of professionalism and disregard for customers' time can negatively impact the reputation of the business.
In addition to the issues with timeliness and professionalism, some customers have expressed concerns about the decline in standards and the rise in unprofessionalism since the original barbers left. This suggests that there may have been a change in staff that has negatively affected the overall quality of service at Smokey Barbers Kingston Place. This loss of experienced barbers and subsequent decline in standards can be a significant drawback for customers seeking consistent and reliable service.
Despite these weaknesses, many customers still appreciate the excellent standards of haircuts provided by Smokey Barbers Kingston Place. It is evident that the barbers are skilled and capable of delivering satisfactory results, as mentioned in positive comments. However, the recurring issue of barbers running late for appointments is a red flag for some customers. Waiting for extended periods can be inconvenient and frustrating, especially for those with time constraints. The inconsistency in punctuality may impact the overall customer experience and satisfaction.
Several positive comments have also highlighted the good conversations and charming personalities of certain barbers, particularly Jack. This indicates that the barbers at Smokey Barbers Kingston Place can provide more than just haircuts; they can create a friendly and enjoyable experience for customers. These positive interactions can enhance the overall customer experience and contribute to customer loyalty.
In summary, Smokey Barbers Kingston Place has strengths in terms of their excellent haircuts, particularly when certain barbers are mentioned. Some customers have been loyal to specific barbers for years due to their satisfaction with the results. However, there are significant weaknesses in terms of professionalism, punctuality, and declining standards since the departure of original barbers. These issues can negatively impact the customer experience and loyalty. Smokey Barbers Kingston Place should address these weaknesses to ensure consistent and reliable service for their customers.


Best PlaceJuice Reviews

Totally disrespectful of your time. It doesn't matter if you booked an appointment. They're gonna make you wait for an hour or more as you have time to waste for no reason.
Not professional at all. This "yo" and laid-back aptitude went a bit too far as they can take ownership of your life for the day you booked the appointment to get a haircut.
I'm there every few weeks and been going for years, Eli never fails and I've always walked out with a faultless trim. I wouldn't trust another barbers.
I had an appointment booked this morning at 10am with Smoked Eli and then it got changed to Smoked Seoul by the shop. I arrived at 9.55 and the shop was still closed. I waited 5 minutes and another barber showed up I asked if he was Seoul and he informed me he wasn’t. I asked how long he was going to be and he didn’t even tell me instead just said he’s going to sort out his car. I’m beyond frustrated as I’ve travelled almost an hour to attend my appointment. I was not even notified he was going to be late or anything. My schedule is very tight and I need to be back in London by 11.40 the latest! I used to go here when all the OG barbers were there and now they have left the standards have dropped and unprofessionalism has risen! I won’t be returning. Stay clear! Since they got “popular” they do not care about customer loyalty or service.
Excellent standard for haircuts for all hair types. Couldn't give 5star as barbers run late for appointments more often than not meaning you have to wait.
nix always been the best been coming to her for over 3 years can only trust her to do my hair always got me leaving fresh
Smoked Kai is the best barber and always gives good conversation. Would definitely recommend
Excellent service, been going here for a while to get my hair plaited by Nix would highly recommend for boys and girls. She never fails ;)
For many years I went to a normal barber down the street and honestly I never noticed how dirty they were doing me until smoked jack trimmed me. Even if it's paying a little extra I was extremely impressed. It's not just the trims, he is charming and keeps conversations going making you laugh. Best barber experience ever, definitely recommend to everyone. S/O to smoked jack

Smokey barbers Kingston Info

Amenities

Today

Opening Hours

Monday 10:00 AM - 07:00 PM
Thursday 10:00 AM - 08:00 PM
Friday 10:00 AM - 08:00 PM
Sunday Closed
Wednesday 10:00 AM - 07:00 PM
Tuesday 10:00 AM - 07:00 PM
Saturday 10:00 AM - 08:00 PM

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