Simona's Hair Braiding - Locations from All Over the World

Simona's Hair Braiding Info

Best PlaceJuice Reviews

NO ABSOLUTELY NOT!!!!

LINDA DID MY HAIR...IT WAS HORRIBLE....(BROWN BRAIDS $180)

I CALLED THE OWNER SHE STATED SOMEONE OTHER THAN LINDA WOULD DO IT OVER AND I WOULD GET A DISCOUNT...ONLY TO ARRIVE AND FIND OUT THE OWNER BRAIDED MY HAIR & CHARGED ME ANOTHER $180 ...APPARENTLY THE STYLE SHE DID WAS $200

SO I RECEIVED A $20 DISCOUNT! SO I'M NOT GOING TO ARGUE ABOUT IT...I

WILL LET THE PICTURES REFLECT THE BURDEN OF PROOF.......TERRIBLE CUSTOMER SERVICE!!!

COLOR WAS NEVER THE ISSUE....THE TECHNIQUE....THE LOOK ....THE PARTING....ALL WAS AN ISSUE....NEW BRAIDERS ARE IN THE SHOP ALL THE TIME!

OPEN Reviews (45)

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

Restroom

Planning

Appointments recommended

Quick Facts About Simona's Hair Braiding

Simona's Hair Braiding place has received a variety of comments, both positive and negative. In analyzing these comments, we can identify the strengths and weaknesses of the salon.

Starting with the strengths, one customer mentioned that Simona's Hair Braiding provided the best first impression for them. This suggests that the salon has a strong ability to make customers feel welcome and satisfied with their services. Additionally, another customer praised the professionalism and quality of care they received at the salon. This indicates that Simona's Hair Braiding has skilled and meticulous stylists who pay attention to detail and provide excellent service.

Furthermore, some customers specifically highlighted the work of individual stylists, such as Linda and Clair, stating that they did an amazing job and gave them exactly what they wanted. This suggests that Simona's Hair Braiding has talented and skilled stylists who are able to meet the specific requests and preferences of their clients.

In terms of weaknesses, one recurring issue mentioned by several customers is the pricing and communication around it. There were complaints about being charged different prices than originally discussed or advertised, leading to dissatisfaction and feeling misled. This indicates a lack of transparency and consistency in their pricing practices.

Another common weakness mentioned by multiple customers is the poor customer service. One customer described it as "terrible customer service," while another mentioned that they had to involve their father to get a refund. This suggests that Simona's Hair Braiding may have issues with communication, responsiveness, and overall customer satisfaction.

Furthermore, there were comments indicating that the salon has a high turnover of braiders or new braiders who may lack the necessary skills and experience. This can result in inconsistent quality of work, as some customers mentioned issues with techniques, looks, and parting of their braids.

Additionally, one customer mentioned having scheduling issues, stating that they had to wait for an extended period of time past their scheduled appointment. This suggests a lack of punctuality and organization in managing appointments, which can lead to frustration and inconvenience for customers.

Finally, one customer expressed disappointment with the longevity of their braids, mentioning that multiple braids came undone within three weeks. This indicates a potential lack of durability and skill in braiding techniques, which can be a significant concern for customers who expect their braids to last for a longer period of time.

In conclusion, Simona's Hair Braiding has strengths in making a positive first impression, providing professional and quality care, and having talented stylists who can meet specific requests. However, the salon has weaknesses in pricing transparency, customer service, turnover of braiders, scheduling issues, and the durability of braids. These weaknesses should be addressed in order to improve the overall customer experience and reputation of the salon.