Sassy Nails & Spa Info
- 6638 W U.S. Hwy 6, Portage, IN 46368 United States of America
- +1 219-734-6690
- [email protected]
- +1 219-734-6690
- +1 219-734-6690
Best PlaceJuice Reviews
There was no wait this Tuesday (11:50 -12:15am), yet many quickly filed in shortly afterwards. The tech said her name was Kelly and she was passively friendly. The atmosphere was cool and the prices were about the same as others in the area. Not sure what was going on in that bowl in the restroom (stagnant film on the top), but overall it was clean. Too bad there were pesky gnats flying around and I wish the pedicure process was a little bit longer. Got the $40 peppermint pedicure and it took about 25 minutes. There were no steps missed and overall, I was satisfied.
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Quick Facts About Sassy Nails & Spa
Strengths:
1. No wait time: One customer mentioned that there was no wait time at Sassy Nails & Spa, indicating that they have efficient service and can accommodate customers promptly.
2. Friendly technician: Multiple comments highlighted the friendliness of the technicians at Sassy Nails & Spa. This suggests that the staff possesses good customer service skills and creates a welcoming atmosphere for customers.
3. Cool atmosphere: One customer mentioned that the atmosphere at Sassy Nails & Spa was cool. This could imply that the salon has a modern and trendy vibe, which may attract younger customers.
4. Cleanliness: Despite one comment mentioning a bowl with stagnant film in the restroom, a different comment stated that overall the salon was clean. This indicates that Sassy Nails & Spa pays attention to cleanliness and hygiene standards.
5. Satisfaction with service: Several customers expressed satisfaction with the services they received at Sassy Nails & Spa. This suggests that the salon delivers quality and fulfilling nail treatments.
6. Best pedicure in the area: One customer stated that Sassy Nails & Spa provided the best pedicure in the area. This positive feedback indicates that the salon excels in this particular service and may have skilled technicians.
7. Accommodating staff: A regular customer mentioned that the staff at Sassy Nails & Spa is always ready and willing to accommodate their needs. This showcases the salon's commitment to customer satisfaction and personalized service.
Weaknesses:
1. Nail polish chip: One customer complained that their no-chip manicure chipped the next day. This suggests a potential issue with the quality or durability of the nail polish used at Sassy Nails & Spa.
2. Early closures: One customer mentioned that the salon closed earlier than their scheduled hours of operation. This indicates a lack of adherence to the stated opening and closing times, which can frustrate and inconvenience customers.
3. Lack of customer service: A customer complained about the lack of customer service at Sassy Nails & Spa. They mentioned that they were not acknowledged upon arrival, had to wait for thirty minutes without being attended to, and witnessed other customers leaving due to the lack of attention from staff. This highlights a significant weakness in their customer service skills and overall experience.
4. Price discrepancy: One customer mentioned that they were charged more than expected for their manicure. This indicates a potential issue with pricing transparency and accuracy at Sassy Nails & Spa.
5. Poor nail work: One customer expressed dissatisfaction with the nail work they received at Sassy Nails & Spa. They mentioned that their requested design was not followed, the nails were unevenly done, and the overall quality was poor. This suggests a lack of attention to detail and inconsistent workmanship.
6. Cuticle injury: Another customer stated that they were cut on their cuticles during their appointment. This indicates a potential lack of proper technique and attention to safety measures by the technicians at Sassy Nails & Spa.
7. Overcharging: A customer mentioned that they were overcharged for their service, and the owner denied their claim. This raises concerns about pricing transparency and honesty in the business practices of Sassy Nails & Spa.
In conclusion, Sassy Nails & Spa has strengths in prompt service, friendly staff, a cool atmosphere, cleanliness, and overall customer satisfaction. However, they have weaknesses in nail polish durability, adherence to operating hours, customer service, pricing accuracy, nail quality, attention to safety, and pricing transparency. These weaknesses indicate areas for improvement and potential concerns for customers seeking a consistent and positive experience at Sassy Nails & Spa.
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Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 10:00 AM - 04:00 PM |
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