Royal Nails

+1 301-334-6441

12743 Garrett Hwy Ste E, Oakland, MD 21550 United States of America

Open Today: -

Royal Nails Info

12743 Garrett Hwy Ste E, Oakland, MD 21550 United States of America
+1 301-334-6441
[email protected]

Amenities

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot

Amenities

Restroom

Best PlaceJuice Reviews

First pic is what I showed the nail tech and he said he was able to recreate it. The second and third pics are what I walked out with. I came in for a fill, and the nail tech did not even file off my old color and left the gap between my acrylics and cuticles visible. Then, after 5 layers of gel polish, my nails were a thick and uneven mess. The heart design really tops it off, none of them are even or centered. I tried to get a refund but I wasn’t able to get one. Definitely not worth your time or money.

The older couple in the salon were very nice and accommodating but the younger girl that's working there was extremely rude and short with me. In addition she did a poor job on my nails, left paint on my fingers as you can see in the picture. In addition, at the end I realized that they had used 2 different colors on my hands and toes. I had asked for them to be the same color. By that time I was so frustrated I just left . I would not recommend allowing the younger girl who works there to do your nails. She really needs a lesson in customer service.

I usually go here pretty frequently to get my nails done. Let's just say after this time it will be a very long time before I give them anymore of my money.

I asked for medium length and the older lady made them super short. They are also all different lengths and not smooth. I just got them done 3 days ago and they look this bad. I thought it was just me over thinking it but they really are horrible. The older lady was doing them and then had to go do another ladies pedicure so she had a young girl who've I've never seen there before paint my nails. They seemed to be in a huge rush and you're barely even out of the chair before they are rushing you to pay. They also always ask for cash instead of using cards which I think is kindve rude. Seriously save your money and go somewhere else. I'm so bummed out over these ugly things.

the only two people here who are good are angel and her husband Vincent. The older lady did this set and they are all different shapes and lengths and I asked for a almond shape. The polish is a hot mess, my nails are crooked, and not straight on the sides. I was one of two people in the salon and she did not even take her time, which is obvious. Definitely not worth 50 bucks.

I went there to get my nails done for my wedding which is in 4 days! The lady is super rude and my nails look horrible!

Went this evening for a manicure, and I literally came straight home and went to make dinner, felt something wet on my hand, looked down and here my gel polish was put on too thick and didn’t cure. It bubbled and peeled off. Not pleased. Calling them tomorrow so they fix it and I definitely will not be paying for it to be fixed.

went there about two weeks ago got a full set of acrylic showed them the picture of what i wanted and they said they could do it. the guy told me to set at his station and he started doing my nails until another lady came in and then he made me move and put me the other mail tech, she asked if i just wanted my tips done and i said and the flams because the picture i had shown had flames then she proceeded to tell me that she can’t do what they said they could, i did get a little upset because they told me they could do it then in the middle said they couldn’t, i told her i wish she would have told me that before and i wouldn’t came back another day when they had the right person there that could do design, so i just got plan black nails for the price of 55 two of them have broken off already and they are not even at all…

Got a gel pedicure here by an appointment. I liked their selection of colors. The pedicure turned out fantastic

Quick Facts About Royal Nails

with a smooth application of gel polish and clean, neat cuticles. The nail technician took their time and paid attention to detail, resulting in a perfect finish. I was impressed with the quality and longevity of the gel polish, as it stayed intact for weeks without chipping or fading. The salon had a relaxing atmosphere, and the older couple working there were friendly and accommodating. They made sure I was comfortable throughout the process and provided excellent customer service. Overall, I was satisfied with the experience and would recommend their gel pedicures.

However, the strengths of Royal Nails place seem to be overshadowed by several weaknesses. The first comment highlights a major issue with the nail tech's inability to recreate a design and their lack of attention to detail. Leaving a gap between the acrylics and the cuticles is not only unprofessional but also shows a lack of skill. The uneven and thick layers of gel polish further demonstrate their poor technique. The inability to get a refund adds to the dissatisfaction and shows a lack of accountability on the salon's part.

The second comment mentions the rude behavior of a younger nail technician who also did a poor job. Leaving paint on the fingers and using different colors for the hands and toes is a clear demonstration of a lack of professionalism and attention to customer requests. Coupled with the poor customer service experience, it is evident that the younger nail technician needs improvement in both technical skills and customer service.

The third comment reflects a decline in the quality of service at Royal Nails place. The lack of consistency in nail length and smoothness, despite specific requests, shows a lack of attention to detail and professionalism. The rushed atmosphere, insistence on cash payments, and lack of patience with customers all contribute to a negative experience. It is disheartening to see a loyal customer expressing disappointment and vowing not to return.

The fourth comment echoes the sentiment of poor craftsmanship and neglect of customer requests. The asymmetrical shapes, crooked nails, and subpar polish application all add to the dissatisfaction. The customer's disappointment is further evident when they state that the service was not worth the $50 they paid. This raises concerns about the pricing and value for money at Royal Nails place.

The fifth comment highlights a particularly unpleasant experience of a rude nail technician and unsatisfactory results just before the customer's wedding day. This is a critical time when one would expect high-quality service and attention to detail. The customer's nails looking "horrible" reflects a failure on the salon's part to meet expectations and the potential impact on a significant event in someone's life.

The sixth comment demonstrates a major flaw in the application of gel polish with the polish being too thick and not curing properly. This shows a lack of skill and attention to proper application techniques. The customer's disappointment is understandable, and it is important for the salon to rectify the issue without charging the customer.

Despite these weaknesses and negative experiences mentioned in the comments, it is important to note that one customer did have a positive experience with their gel pedicure. The selection of colors and the fantastic outcome of the pedicure were noted. This suggests that the salon is capable of providing satisfactory service in certain areas, but improvement is needed to ensure consistency and overall customer satisfaction.

In conclusion, Royal Nails place has several areas of weakness that need to be addressed. The recurring themes of poor attention to detail, rude behavior, inconsistent results, rushed service, and lack of professionalism are concerning. The salon needs to focus on improving their technical skills, customer service, and consistency. Ensuring that all nail technicians are properly trained and monitored is crucial. Clear communication with customers, setting realistic expectations, and providing refunds or solutions in case of dissatisfaction are also important for building trust and loyalty. It is essential for Royal Nails place to address these weaknesses in order to provide a better overall experience for customers and maintain a positive reputation.