Royal Fried Chicken Info
Amenities
Service options
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Delivery
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Takeaway
Accessibility
Offerings
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Halal food
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Kids' menu
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Late-night food
Dining options
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Lunch
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Dinner
Amenities
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Good for kids
Atmosphere
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Casual
Planning
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Accepts reservations
Payments
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NFC mobile payments
Best PlaceJuice Reviews
Awful experience. Ordered through ubereats and chicken wings still had hair on them and tasted pretty bad. Chicken wasn’t crispy at all and looked like it had been sitting for hours. Fries were abysmal, super thin and stale. Definitely wouldn’t recommend this place.
Lovely food, visited today to shop, got chicken strips, wow taste is phenomenal better than chicken select from mc donalds. This place is very neat and clean friendly staff . If you like to try good food, plz come and visit this shop. Lovely
Food always fresh,the best chips in carshalton...i recommended
Pizza full of grease,
You walk through a load of flys to get to the counter
Had a refit but still looks a serious mess
I would avoid
Went in to order pizza and they had no cheese!
A few days later they were not selling pizza as they wete closing in an hour!!!
Ordered delivery through just eat, they accepted but then extended delivery time which is fine but we rang they told us 2 minutes away, then got an update via just eat that they cancelled the order. Rang restaurant many times they didn’t pick up until withheld number then said the driver couldn’t find the house. Absolute bull they never tried to deliver then hung up when we complained, really bad customer service this place will be avoided from all my colleagues and friends and more reviews will be placed highlighting how bad this restaurant is.
The reply I just received makes no sense and is lies, they accepted the order knowing my address, they answered the phone and hung up twice after speaking which was after 11pm. They told us delivery was 2 mins away then 15 mins later they cancelled the order, normally the delivery driver rings you personally if can’t find address, so order at your own risk but judging by previous reviews this place seems to do this a lot so go somewhere else in future I certainly won’t use this place again.
Great food, i ordered first time on Uber eats today, never had taste like this before. Way better than any other shop i ate before. Price is very good compare to other local chicken shop. I highly recommend this food if you like tasty chicken and burgers.
Great shop, taste of the food is excellent compare with other shop. Prices are very good, always order on just eat. Delivery 10 mins up and down always. But great service and great food. Now i changed to ubereats so delvered with in 45 mins allways.
We waited for over 2 hours for our order. After being told the order was with a driver and on its way, it was inexplicably cancelled, with no reason provided. Due to the ridiculously long wait (it initially was a 30 min delivery time, and it just went up and up and up), by the time the order was finally cancelled, we had no other option to buy from. If they'd just not taken the order in the first place we could have coped. The fact they obviously lied about a driver on the way takes the cake. The whole while through we couldn't get through to anyone to talk to to find out what was happening. Absolutely shocking service.
Quick Facts About Royal Fried Chicken
Royal Fried Chicken has received mixed reviews from customers, with both strengths and weaknesses being highlighted. In order to provide a comprehensive analysis, let's review each comment individually:
1. "Awful experience. Ordered through ubereats and chicken wings still had hair on them and tasted pretty bad. Chicken wasn’t crispy at all and looked like it had been sitting for hours. Fries were abysmal, super thin and stale. Definitely wouldn’t recommend this place."
Strengths:
- None mentioned in this comment.
Weaknesses:
- Hair on the chicken wings indicates poor food hygiene practices.
- Bad taste and lack of crispiness in the chicken wings suggests low-quality ingredients or inadequate cooking techniques.
- Chicken appeared to have been sitting for hours, indicating a lack of freshness and poor preparation.
- Thin and stale fries suggest a lack of attention to detail and low quality control.
2. "Lovely food, visited today to shop, got chicken strips, wow taste is phenomenal better than chicken select from mc donalds. This place is very neat and clean friendly staff. If you like to try good food, plz come and visit this shop. Lovely."
Strengths:
- Phenomenal taste, compared favorably to a well-known fast food chain (McDonald's).
- Neat and clean environment.
- Friendly staff.
Weaknesses:
- None mentioned in this comment.
3. "Food always fresh, the best chips in carshalton... I recommended."
Strengths:
- Always fresh food, indicating a focus on quality and freshness.
- The "best chips" in the area, suggesting a unique and exceptional product.
Weaknesses:
- None mentioned in this comment.
4. "Pizza full of grease, you walk through a load of flies to get to the counter. Had a refit but still looks a serious mess. I would avoid. Went in to order pizza, and they had no cheese! A few days later they were not selling pizza as they were closing in an hour!!!"
Strengths:
- None mentioned in this comment.
Weaknesses:
- Pizza described as "full of grease," indicating poor quality and unhealthy preparation.
- Presence of flies suggests a lack of cleanliness and poor pest control.
- Despite a recent refit, the appearance of the shop is still messy and uninviting.
- Inconsistent availability of cheese and discontinuation of popular menu items are signs of poor management and lack of planning.
5. "Ordered delivery through just eat; they accepted but then extended delivery time, which is fine, but we rang they told us 2 minutes away, then got an update via just eat that they canceled the order. Rang restaurant many times they didn’t pick up until withheld number then said the driver couldn’t find the house. Absolute bull; they never tried to deliver then hung up when we complained, really bad customer service. This place will be avoided from all my colleagues and friends, and more reviews will be placed highlighting how bad this restaurant is."
Strengths:
- None mentioned in this comment.
Weaknesses:
- Extended delivery time and subsequent cancellation of the order suggest poor organization and communication.
- Inability to reach the restaurant and unhelpful response when finally contacted indicate poor customer service.
- Failure to attempt delivery and unprofessional handling of complaints contribute to a negative reputation.
6. "The reply I just received makes no sense and is lies, they accepted the order knowing my address, they answered the phone and hung up twice after speaking which was after 11 pm. They told us delivery was 2 mins away then 15 mins later they canceled the order. Normally the delivery driver rings you personally if can’t find an address. So order at your risk, but judging by previous reviews, this place seems to do this a lot, so go somewhere else in future. I certainly won’t use this place again."
Strengths:
- None mentioned in this comment.
Weaknesses:
- Conflicting and untruthful responses by the restaurant staff indicate a lack of honesty and professionalism.
- Delivery driver's failure to contact the customer directly suggests poor communication and problem-solving skills.
- The accumulation of negative reviews further confirms the recurring issues with this restaurant.
7. "Great food, I ordered the first time on Uber eats today, never had taste like this before. Way better than any other shop I ate before. The price is very good compared to other local chicken shops. I highly recommend this food if you like tasty chicken and burgers."
Strengths:
- Great food with a unique taste that stands out from competitors.
- Competitive pricing compared to other local chicken shops.
Weaknesses:
- None mentioned in this comment.
8. "Great shop, the taste of the food is excellent compared to other shops. Prices are very good, always order on just eat. Delivery 10 mins up and down always. But great service and great food. Now I changed to ubereats so delivered within 45 mins always."
Strengths:
- Excellent taste of the food compared to other shops.
- Competitive pricing.
- Consistent delivery times of 10 minutes.
- Great service.
Weaknesses:
- None mentioned in this comment.
9. "We waited for over 2 hours for our order. After being told the order was with a driver and on its way, it was inexplicably canceled, with no reason provided. Due to the ridiculously long wait (it initially was a 30 min delivery time, and it just went up and up and up), by the time the order was finally canceled, we had no other option but to buy from elsewhere. If they'd just not taken the order in the first place, we could've coped. The fact they obviously lied about a driver on the way takes the cake. The whole while through we couldn't get through to anyone to talk to about what was happening. Absolutely shocking service."
Strengths:
- None mentioned in this comment.
Weaknesses:
- Extremely long wait time and eventually canceled order indicate poor planning and lack of organization.
- Lack of communication and unavailability of staff further contribute to the poor customer service experience.
In summary, the strengths of Royal Fried Chicken Place, as expressed by customers, include exceptional taste, competitive pricing, freshness of the food, cleanliness, friendly staff, and prompt delivery in some cases. However, the weaknesses highlighted in the comments include issues with food quality (hair on the chicken wings, greasy pizza), lack of cleanliness and pest control, inconsistency in stock availability, poor customer service, unprofessional handling of orders and complaints, long wait times, and lack of communication. These weaknesses significantly impact the overall customer experience and reputation of the restaurant. To improve, Royal Fried Chicken Place needs to address the mentioned weaknesses, particularly in areas of food quality, hygiene, customer service, and organization.
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