Del Taco - Locations from All Over the World

Del Taco Info

Best PlaceJuice Reviews

Posting for awareness.

I just got home from grabbing two ranch crispy chicken tacos and other things, the rest of the meal was great. Ate one chicken taco, great, start to eat the second one and realize that it's fish and not chicken.

I personally am not upset, but this is a huge mistake and one that could've been dangerous if I were allergic to seafood.

Do better please ????????

OPEN Reviews (48)

Amenities

Service options

Delivery
Drive-through
Takeout
Dine-in

Highlights

Fast service

Popular for

Breakfast
Lunch
Dinner
Solo dining

Accessibility

Wheelchair accessible entrance
Wheelchair accessible parking lot
Wheelchair accessible restroom
Wheelchair accessible seating

Offerings

Coffee
Healthy options
Kids' menu
Late-night food
Quick bite
Vegetarian options

Dining options

Dessert

Amenities

Good for kids
High chairs

Atmosphere

Casual

Crowd

Family-friendly
Groups

Payments

NFC mobile payments

Quick Facts About Del Taco

Del Taco is a popular fast food Mexican restaurant chain with a mix of positive and negative reviews. In order to assess its strengths and weaknesses, let's delve into the comments provided by customers.

One strength that consistently emerges is the taste and quality of the food. Several customers mentioned that they enjoyed their meals and found the food to be fresh and good. This indicates that Del Taco has a strong kitchen team that focuses on keeping the food consistent and tasty. Another positive aspect highlighted was the affordable price. Customers appreciate the value for money they receive at Del Taco, making it a great option for those who are on a budget.

However, there were also numerous weaknesses mentioned by customers. One common complaint was regarding wrong orders. For example, one customer mentioned receiving a fish taco instead of a chicken taco. This mistake could have been potentially dangerous if the customer had a seafood allergy. This highlights a weakness in quality control and attention to detail, which is crucial in the food industry to prevent any health hazards.

Another weakness raised repeatedly was the poor customer service. Complaints included instances where staff were unresponsive or inattentive to customer needs. Some customers mentioned not receiving enough napkins or ketchup, indicating a lack of attention to customer requests. Additionally, a lapse in communication was observed when a customer was not asked if they wanted ketchup with their fries. These issues collectively suggest a decline in the overall service quality at the establishment.

Hygiene and cleanliness were also concerns raised by several customers. One comment described the place as understaffed, undercleaned, and barely running. Insufficient staff seemed to lead to long waiting times, which can be frustrating for customers. Maintaining cleanliness and providing prompt service are crucial factors in ensuring customer satisfaction, and Del Taco seems to be falling short in these aspects.

In terms of the food, there were mixed reviews. Some customers enjoyed the taste and quality, while others found certain items to be lacking. One customer mentioned that the tenders were not meaty and had a texture similar to chicken nuggets from other fast food chains. Similarly, another customer found the chicken to be dry and salty with no accompanying sauce. Inconsistency in food quality can be a weakness as it fails to meet customer expectations consistently.

On the positive side, some customers appreciated the friendly staff they encountered at Del Taco. These instances of good customer service, such as the gal who took the order at the drive-thru and provided friendly and efficient service, indicate that there are still employees who prioritize customer satisfaction. Friendly and attentive staff can enhance the overall dining experience and give customers a reason to return.

In conclusion, Del Taco has strengths in terms of taste and affordability, but falls short in areas such as quality control, customer service, and cleanliness. Addressing these weaknesses will be crucial to retaining customers and improving the overall dining experience at Del Taco.