Riverside Urgent Care of Mount Ephraim Info
Best PlaceJuice Reviews
I went to Optum urgent care for a hurt finger. They determined my finger "probably" wasn't broken, but since I'm still having a lot of pain and can't move the finger, I'll now be seeing an orthopedic.
They were able to get me in within 45 minutes of closing which I wasn't expecting! Front desk staff were amazing and helpful. The nursing staff and clinician didn't introduce their names, so I can't mention them by name here. One name I do remember is Justin. I think he was a MA or tech. He was super nice and helpful as he took my x-ray. The front desk staff and Justin were wonderful.
The clinician really rushed through my meeting with her though. She squeezed my fingertip a few times and said blood flow looked good. She asked me if I could feel my fingertip, which I couldn't, and when I told her that she said "well your blood flow looks fine so if it changes color go to the ER"
When I asked if it should be splinted she said it would be for comfort (aren't they all??) and then said "I can splint it for you if you really want" and seemed kind of annoyed. She rushed through that too, so I just got a splint from a drug store instead. I didn't want her touching my hand anymore.
Overall the clinician left a really sour taste in my mouth. How am I supposed to know if something is very serious or needs a splint? That's what I went to urgent care for!
Overall, I'm giving a 2 out of 5 stars. The front desk staff and Justin deserve so many kudos for having to work in the same place as the clinician I saw and they were very helpful.
If I was ranking the clinician alone she would have gotten a 1.
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Accessibility
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Wheelchair accessible entrance
Quick Facts About Riverside Urgent Care of Mount Ephraim
Riverside Urgent Care of Mount Ephraim has received a mix of positive and negative comments, indicating both strengths and weaknesses. In this analysis, we will assess these comments to identify the key strengths and weaknesses of the urgent care facility.
One of the clear strengths of Riverside Urgent Care of Mount Ephraim is the efficiency and responsiveness of the front desk staff. Multiple comments praise their helpfulness and efficiency in getting patients checked in and attended to. The front desk staff was able to accommodate a patient within 45 minutes of closing, which exceeded their expectations. This indicates that the facility is committed to providing timely care and prioritizing patient needs.
Additionally, the nursing staff and clinician received positive feedback for their professionalism and friendliness. Commenters mention a specific staff member, Justin, who provided excellent service and was helpful during an x-ray procedure. This highlights the presence of knowledgeable and compassionate staff members who make patients feel comfortable and well-cared for.
However, a weakness of the facility, as mentioned in one comment, is the lack of introduction by the nursing staff and clinician. This can create a disconnect between patients and the medical professionals attending to them. Introducing themselves would personalize the interaction and create a more positive patient experience.
Another area of improvement for Riverside Urgent Care of Mount Ephraim is the quality of care provided by the clinician. One comment expresses dissatisfaction with the clinician's rushed approach and lack of thorough examination. This feedback suggests that some patients may not feel adequately heard or have their concerns properly addressed.
Furthermore, the comment about the clinician dismissing the need for a splint for a finger injury raises questions about the clinician's decision-making. Urgent care facilities should be equipped to handle a wide range of injuries, and patients expect knowledgeable advice and treatment recommendations. Failing to address the patient's concern about splinting may lead to dissatisfaction and a perception of inadequate care.
Interestingly, another comment highlights the strengths of the medical professionals at Riverside Urgent Care of Mount Ephraim, emphasizing their knowledge and interaction. This indicates that while there may be inconsistencies in the quality of care provided, there are competent healthcare professionals at the facility. This suggests that improvements may be needed in training and ensuring a consistent level of care across all staff members.
Another area of concern raised in the comments is the performance of the front desk staff in terms of customer service. One comment mentions a negative interaction with a staff member who overtalked the patient and had poor phone etiquette. This indicates a weakness in the overall customer service provided by the front desk staff. Maintaining a positive and empathetic attitude is crucial for all staff members, as they are often the first point of contact for patients.
Furthermore, the issue of long wait times, as mentioned in a different comment, suggests a weakness in managing appointment prioritization. Despite having a scheduled appointment, the patient had to wait for an extended period, while three walk-in patients were taken ahead of them. This raises concerns about the facility's appointment management system and the efficiency of operations.
In summary, Riverside Urgent Care of Mount Ephraim has several strengths, including efficient front desk staff, friendly nursing staff, and competent medical professionals. However, weaknesses include a lack of consistent quality of care, inadequate attention to patient concerns, and shortcomings in customer service. Improvements in staff training, patient prioritization, and customer service standards could address these weaknesses and enhance the overall patient experience at the facility.
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Opening Hours
| Monday | 08:00 AM - 08:00 PM |
|---|---|
| Tuesday | 08:00 AM - 08:00 PM |
| Wednesday | 08:00 AM - 08:00 PM |
| Thursday | 08:00 AM - 08:00 PM |
| Friday | 08:00 AM - 08:00 PM |
| Saturday | 08:00 AM - 08:00 PM |
| Sunday | 08:00 AM - 08:00 PM |
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