Petsense Info
Amenities
Service options
-
Curbside pickup
-
In-store pickup
-
In-store shopping
Health & safety
-
Staff required to disinfect surfaces between visits
-
Safety dividers at checkout
Accessibility
-
Wheelchair accessible parking lot
Planning
-
Quick visit
Best PlaceJuice Reviews
employees are usually rude. they never want to sell crickets for some reason. and they are way overpriced on everything. I drive to Knoxville to petsmart or petco.
We'd called to see if they had a dog-toy in the store, and they did. Even with the treat of impending rain, we rode our motorcycles about 35 miles to the store. They had the toy sitting at the checkout counter, waiting for us!!
Than I saw some kittens and cats in the store!!! I'd take them all if I could!! ????
We rode home with the toy and not one drop of rain fell. ????
WAY TOO OVERPRICED! Literally, any pet supplies you need, go somewhere else. The markup is 50%-150% per item. Dont go here.
This pet store never has anything in stock. Ever. For 6 months I have had to go out of town for all of my pet needs. They never have live feeders either but all other pet stores have them! They occupy a huge building and offer little to no service at this location. It's shameful.
Went in for an emergency aquarium air pump.
Excellent service
Friendly service. Good grooming service.
They have most of what I need reptilian wise. A tad on the expensive side
Staff are very friendly and helpful. The store is also very organized and clean.
Quick Facts About Petsense
Petsense Place is a pet store that has received mixed reviews from customers. While some customers have complained about the store's pricing, lack of stock, and unhelpful employees, others have had positive experiences with friendly and helpful staff, good grooming services, and a clean and organized store. In this analysis, we will examine both the strengths and weaknesses of Petsense Place, taking into account the comments provided.
One of the most common criticisms of Petsense Place is the attitude of its employees. Customers have complained about rude employees who are uninterested in making sales, specifically mentioning their reluctance to sell crickets. This can be a major weakness for the store as it deters customers and gives them a negative impression. Rude or unhelpful employees can create a poor shopping experience and drive customers to seek alternatives, as mentioned in one of the comments where the customer chooses to drive to Knoxville to shop at Petsmart or Petco.
Another weakness cited by customers is Petsense Place's pricing. Many comments refer to the store as being overpriced, with markups of 50%-150% per item compared to other pet stores. This is a significant disadvantage for Petsense Place, as customers are often driven by price when choosing where to shop for pet supplies. The perception of high prices creates a barrier for customers and may lead them to seek more affordable options elsewhere.
In addition to pricing, the lack of stock is another weakness mentioned by customers. One commenter stated that the store "never has anything in stock," leading them to go out of town to meet their pet needs. This indicates that Petsense Place struggles with inventory management, which can be frustrating for customers who rely on the store to provide the necessary supplies and products for their pets. The lack of live feeders, an essential item for some pet owners, is another negative aspect that has been highlighted.
On a positive note, Petsense Place has been praised for its excellent service in certain instances. One customer mentioned receiving excellent service when they went in for an emergency aquarium air pump. Another commenter mentioned friendly and helpful staff, as well as a clean and organized store. These positive experiences demonstrate that Petsense Place has the potential to deliver good customer service and create a pleasant shopping experience.
Petsense Place also offers grooming services, which have been positively reviewed. One comment specifically mentions good grooming services, indicating that this is a strength of the store. Providing quality grooming services can attract customers and differentiate Petsense Place from competitors.
Moreover, Petsense Place has been noted to have a decent selection for reptile owners. Although the pricing is considered a tad expensive, having most of the needed reptile supplies still represents a strength for the store in catering to a specific niche market.
In conclusion, Petsense Place has both strengths and weaknesses based on customer comments. The store has been praised for its friendly and helpful staff, good grooming services, and clean and organized environment. However, it also faces challenges due to rude employees, high prices, lack of stock, and limited selection. Addressing these weaknesses by improving employee training, optimizing pricing strategies, and enhancing inventory management processes could help Petsense Place create a more positive and attractive shopping experience for customers.
Place Pictures
Today
Opening Hours
| Monday | - |
|---|---|
| Tuesday | - |
| Wednesday | - |
| Thursday | - |
| Friday | - |
| Saturday | - |
| Sunday | - |
How to go there
Location
Places
