Orchid Lane Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Health and safety
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Mask required
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Staff required to disinfect surfaces between visits
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Offerings
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Healthy options
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Late-night food
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Payments
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NFC mobile payments
Best PlaceJuice Reviews
We are regulars here and have been for years! We really enjoy the food but last night we were charged separately for every item including the fried rice, £11:60 for 4 soft drinks one of them being tap water. The menu is £15 for 3 courses but if you change the starter it’s an extra £1, for 3 people we were charged £90 so I feel it’s false advertisement, due to this we won’t be back.
The meal was shocking ! Curry sauce was disgusting. ☹️ spare ribs utter rubbish …. Standards very poor.
Staff are pleasant, quick service and food is always nice. Four of us dined there last week with no complaints.
Great food if you are sitting in or ordering a takeaway meal. Very popular at the weekends, could do with more delivery drivers to deliver the meals quicker @ weekends.
Take away thanks for assistance tonight, very nice meal pleasantly served in the take away counter.
Quality fine nice and hot .
Just a huge thank you to the Orchid Lane for such a fantastic experience for my sisters 70th Birthday. This beautiful restaurant and staff were most accommodating from allowing us to set up early, helping with the decorations, changing tables it just goes on and on. The food was fantastic, the service unbelievable it was just the a beautiful night and my sister was so very very happy. If you are looking for a great evening this is the place to eat or hold a special occasion, stay local give it a go. Again thanks to everyone for the best night of food and service, instead of takeaway we will book a table very soon ⭐️⭐️⭐️⭐️⭐️
A member of staff was on hand to ensure we were masked and had a spray to sanitize our hands on entry. The staff and service was prompt and friendly and the meal which was part of an £18 deal was lovely. It included 3 main meals (there was two of us) which the staff bagged one meal to take home. We will definitely be back.
My soup was decent and my ice cream but the main i got has put me off chinese food for good. The meat was definitely just left in hot water probs for a few weeks actually home now and feel ill cant get the horrible taste out my mouth. My friend complained to them in the restaurant and they couldnt care less. Now im wondering what kind of dog ???? i have ate.
Quick Facts About Orchid Lane
Orchid Lane Place is a restaurant that has both strengths and weaknesses based on the comments provided by customers.
Starting with the strengths, many customers appreciate the staff of Orchid Lane Place. They are described as pleasant and providing quick service. One customer even mentions that they were accommodating and helped with setting up a special occasion. This indicates that the staff is attentive and willing to go the extra mile for customers.
The food at Orchid Lane Place is also praised by several customers. They mention that the food is always nice and of good quality. One customer specifically mentions that the take away meal they had was "very nice" and "pleasantly served." Another customer comments that the soup and ice cream they had were decent. This indicates that Orchid Lane Place can deliver tasty and enjoyable meals.
The restaurant's hygiene practices also receive positive feedback. One customer mentions that a staff member was ensuring that everyone wore masks and had their hands sanitized upon entry. This shows that Orchid Lane Place takes customer safety seriously and is following necessary protocols.
On the other hand, there are some weaknesses highlighted in the comments. One customer expresses disappointment with the charging system. They mention being charged separately for every item, including the fried rice. Another customer comments on feeling deceived by the pricing, as the menu advertised three courses for £15 but changing the starter incurred an extra charge of £1. This suggests that Orchid Lane Place may need to improve their transparency in pricing and billing processes to avoid customer dissatisfaction.
Some customers also express disappointment with the quality of certain dishes. One mentions that the curry sauce was "disgusting" and the spare ribs were "utter rubbish." Another customer mentions that the main dish they received was not up to their expectations and had a horrible taste. While these comments may be subjective, they indicate that there are inconsistencies in the quality of food at Orchid Lane Place.
There is also a comment regarding the popularity of the restaurant during weekends and the need for more delivery drivers. This suggests that Orchid Lane Place may struggle with managing high demand during busy periods, resulting in longer delivery times. This could lead to customer dissatisfaction and a need for improvement in their delivery service.
Lastly, there is a complaint from a customer who mentioned that their friend complained about the food in the restaurant, but the staff didn't seem to care. This indicates a lack of customer service and attentiveness towards addressing customer concerns.
In conclusion, Orchid Lane Place has strengths in terms of its pleasant staff, quick service, and good quality food. However, they have weaknesses in terms of transparency in pricing, consistency in food quality, managing high demand, and customer service. It is important for the restaurant to address these weaknesses in order to maintain customer satisfaction and loyalty.
Today
Opening Hours
| Monday | 04:30 AM - 11:00 PM |
|---|---|
| Tuesday | 04:30 AM - 11:00 PM |
| Wednesday | 04:30 AM - 11:00 PM |
| Thursday | 04:30 AM - 11:00 PM |
| Friday | 04:30 AM - 11:00 PM |
| Saturday | 04:30 AM - 11:00 PM |
| Sunday | 04:30 AM - 11:00 PM |
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