O C Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Best PlaceJuice Reviews
While the quality of workmanship was fine, the customer service was deplorable. First, despite an appointment, you always wait 20 minutes or so. I get business is unpredictable but last week's 40 minutes is not acceptable. I have been going for two years, but was told that no longer were they taking appointments for either Kenny or his wife. I accepted that, despite the fact that I was year
round and an established customer. Nothing against the new help but the expense is a lot for me and I need to know the quality is there BUT during my last two visits both of them took repeated customers specifically for Kenny or Heidi. Also I got routinely charged for gel pedicure, and didn't get gel . Brought to their attention at least 5 times this summer .I also was made to pay a recent charge to remove two very small pieces of polish from an old manicure. Literally 45 seconds or so. When I questioned it the wife told me "you owe it.. $70."
No discussion, no explanation,no customer service. I have NEVER posted negative about any small business, but this just continues to agitate me and feel the need to share. Guess they have enough business to ignore customer service but not for me. Can never spend any more with this place. Sorry.
My toes were great, my fingernails were not sadly. She didn’t cut my nails right. They also did my nail in the pedicure chair. They had the bowl of water to soak in my lap. And they put the UV light machine on my lap. It was very strange. I still tipped my nail technician well but, sadly, I don’t think I’ll be coming back. I wish them the best.
Super expensive and wayyyy below sub par quality. Waited almost 40 minutes even though I had an appointment. They were super rushed because they try to take on too many clients. I got a pedicure and fill. They didn't even get all the dead skin off of my feet. Pics show what I asked for vs what I got. Definitely don't waste your money here.
Was on vaca in OC and badly needed a manicure....looked up shops on the web and this was the first place I saw...read some reviews...like everything you will get good and bad reviews...tried it out...great service...I do recommend you try this business and ask for Tania...price definitely worth the price
my 2nd time for pedicure, they must put some cheap polish in an OPI nail container because the nail polish after drying is cheap and looks terrible! won't be back
Highly recommend OC Nails. Stopped in for a Pedicure and luckily no wait. Kenny did my pedicure and gave the best leg massage I've ever had. Will definitely be back. Very clean and professional.
Excellent customer service. Was able to call and easily make an appointment. I was even seen early! Katie did an amazing job with my nails and was very friendly. Don’t believe all those other bad reviews. I will be returning.
Kenny is just AMAZING!!His personality is enough to make you smile ???? not to mention his work! I don't like going anywhere else.I definitely recommend him.
Quick Facts About O C Nails
OC Nails Place, based on the comments provided, has both strengths and weaknesses that can be highlighted.
Starting with the strengths, the quality of workmanship at OC Nails Place seems to be fine according to some of the comments. Customers have mentioned that the pedicures and leg massages they received were great, and that the technicians did a good job with their nails. This indicates that the salon has skilled and talented staff members who can provide satisfactory services to their customers.
Furthermore, some customers have praised the customer service at OC Nails Place. They mentioned that they were able to easily make appointments and were seen on time or even earlier than expected. They appreciated the friendly and welcoming attitude of the staff, particularly noting the positive experiences they had with specific technicians like Tania and Katie. This suggests that the salon values its customers and strives to provide a pleasant and efficient service.
Cleanliness and professionalism are also mentioned as strengths of OC Nails Place. Customers have noted that the salon is very clean and well-maintained, which is an important factor for many people when choosing a nail salon. Additionally, the professionalism of the staff members, particularly Kenny, is highlighted as a positive aspect of the salon.
Despite these strengths, there are several weaknesses that have been brought up by customers. One recurring issue is the inconsistent and poor customer service experienced by some patrons. Complaints include long waiting times, even with appointments, and feeling rushed during appointments due to the salon trying to take on too many clients. This suggests that the salon may not effectively manage its appointments and schedule, leading to frustration and dissatisfaction among customers.
Another weakness mentioned is the lack of attention to detail and quality control. Several customers have complained about not receiving the services they paid for, such as gel pedicures or properly cut nails. Some customers even had to pay extra charges for small tasks that should have been included in their service. This indicates a lack of consistency and attention to detail in the salon's operations.
The price is also mentioned as a weakness, with some customers considering it to be expensive for the quality of service they received. This suggests that the salon may not be offering good value for money and that customers may be able to find better alternatives at lower prices.
In conclusion, OC Nails Place has strengths in terms of the quality of workmanship and some positive customer service experiences. However, the salon also has weaknesses relating to inconsistent customer service, lack of attention to detail, and high prices. Addressing these weaknesses and improving the overall customer experience could help the salon gain a better reputation and attract more customers.
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